Our client is a leading provider of technology-driven service solutions, dedicated to addressing the dynamic challenges faced by global clients. With a strong focus on innovation and customer satisfaction, they are committed to expanding their service offerings across the Asia Pacific region. Their expertise lies in building long-term relationships and delivering tailored solutions that meet the unique needs of each client.
Responsibilities:
- Collaborate with customer service representatives to efficiently resolve security system issues.
- Provide ongoing support, including preventive maintenance, troubleshooting, and system upgrades.
- Enhance customer satisfaction and foster long-term client relationships.
- Ensure service quality by adhering to company standards and delivering prompt responses to service requests.
- Handle daily troubleshooting and follow up on unresolved technical issues until resolution.
Requirements:
- Diploma or higher qualification in Electronic, Computer, Automation, or Mechanical Engineering.
- Experience in the security industry, particularly with access control, video surveillance, and alarm systems, is advantageous.
Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.
Job Code: RUSL EA License: 01C4394, R24123773 (Russell Lai Shiyu)
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