• Plans the manpower needs of the zone, and deploys staff according to jobs required.
• Leads the Operations Support department to ensure all contractual and ad hoc jobs are scheduled.
• Ensures conformance to internal and external work procedures and quality standards.
• Handles customer complaints (feedback through phone calls / emails) and conducts follow-up service calls/visits to clients to ensure customer satisfaction.
• Attends to Clients as needed.
• Manages coordinators in handling customer inquiries via telephone and email inquiries.
• Executes billing related activities.
• Works closely with Area Managers on operational plans to ensure productivity KPIs are met.
• Handles the required administrative duties together with the allocated Team Members.
• Performs any other related duties as instructed by the immediate superior.
