The Customer Relations Manager is responsible for overseeing customer service operations and ensuring a high level of customer satisfaction. This role involves managing the customer service team, resolving complex customer issues, and implementing strategies to enhance the overall customer experience.
Key Responsibilities:
- Team Management:Lead and support the customer service team.
Conduct training and performance reviews.
Provide guidance and resolve team-related issues.
- Customer Experience:Address and resolve complex customer inquiries and complaints.
Develop strategies to improve customer satisfaction and loyalty.
Analyze customer feedback to identify and act on improvement areas.
- Process Improvement:Evaluate and enhance customer service processes for efficiency.
Collaborate with other departments to improve service delivery.
- Reporting:Track and report on customer service metrics.
Prepare regular reports on customer satisfaction and service improvements.
- Relationship Management:Build and maintain strong relationships with customers.
Act as a liaison to ensure customer needs and expectations are met.
