· Performe Desktop Support services to users
· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
· Perform imaging/re-imaging
· Perform asset inventories
· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
· Updates Incident records
· Creates and updates work instructions (where necessary)
· Document standards and procedures (where necessary)
