Scope
- Manage day to day Operations and Maintenance (O&M) support activities, including monitoring of Production Tickets raised
- Be responsible for tracking O&M team’s output against Service Level Agreement (SLA) and oversee team’s adherence to SOPs
- Consistently review and analyse standard and quality of team deliverables and implements changes as necessary
- Plan and prioritize Incident, Problem and SR tickets to minimize delays and risks and to maintain a healthy backlog
- Point of escalation for Production Tickets
- Quality control through review and approve deployment to UAT and Production environments.
- Monitor and manage the onboarding and offboarding of resources O&M team resources
- Coordinate with respective teams to deliver the O&M Monthly Progress report promptly
- Prepare and share weekly Service Management report (Incident, Problem, Service Request management) to Service Delivery Management Office Committee members.
- Conduct Fortnightly O&M meeting with Client working team to provide status of O&M Tickets and to discuss issues (if any)
- Review IBM PA application fixes by O&M Team
Requirements
- Strong expertise in IBM Planning Analytics (TM1) development and administration.
- Deep understanding of TM1 architecture, components, and development tools (TI, TurboIntegrator).
- Proficiency in dimensional modeling, cube design, and rule development.
- Experience with performance tuning and optimization of TM1 models.
