Job Description
- Monitoring and escalations of alerts in a timely manner.
- Troubleshoot and monitor activity throughout the network
- Isolate and diagnose faults and escalate to higher levels of support for resolution as appropriate.
- Interact with departments to address issues identified within the network
- Pro-actively monitor the data centre network systems’ and connectivity to ensure system availability to prevent any down time, and coordinate problem resolution with vendor or second level support groups.
- To log and submit problem management record and assigned to appropriate party in accordance with the guideline/instruction provided.
- Ensure physical security procedures are followed strictly.
- Basic trouble shooting on Network Switches and configure devices.
- Seeks to understand customer issues while maintaining customer trust and managing the customer’s expectation.
Job Requirements:
- Diploma / Degree in Computer Science or any other related discipline
- Familiar with monitoring tools such as Solar Winds or PRTG
- Familiarity with Network Devices
- CCNA certification is advantageous
- Familiar with using excel functions such as macro, and pivot
- Data Centre Operations experience and knowledge or equivalent
- Good communication skills.
- Wiling to work rotating shift
- Not afraid of height
Applicants with more years of relevant experience may be considered for senior roles.
Pls send in your updated resume stating past experiences, reasons for leaving, current and expected salaries to [email protected]
