Responsibilities:
- Handle customers’ queries (via telephone / email) escalated from Call Centre
- Reports to the team lead and Contact Centre Manager
- Assist in the documentation of operational procedures
- Respond promptly to and record details of customer enquiries
- Handle and resolve issues raised by customers and record details of actions taken
- Escalate requests and unresolved issues to management
Other Information
- Able to commit any shift (rotational), 5 days in a week
- 1-year exp in Customer Service / Call Centre will be added advantages
- Possess excellent customer service, communication and interpersonal skills
- 1 year contract renewable / Convertible
- Great Resume Booster!
- Fast hiring!
For quick response, applicants who express interest in this job advertisement, you may email to [email protected]
By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.
**We regret to inform that only shortlisted candidates would be notified.**
We wish you all the best in your career search.
Ong Hui Shan (Gwen)
Registration Number: R1767800
EA License No: 04C3537
