We are looking for a dedicated and skilled Customer Service Officer to join our team. In this role, you'll manage various customer service operations, including handling inquiries, preparing quotations, managing orders, and ensuring accurate billing. Fluency in Mandarin is crucial for effectively communicating with our logistics counterparts in China. The role will require prior customer service experience, strong communication skills in both English and Mandarin, and excellent attention to detail.
RESPONSIBILITIES
· Respond promptly and courteously to customer inquiries via various communication channels, such as email, phone, or chat.
· Prepare accurate and timely quotations for customers based on their requirements.
· Acknowledge receipt of customer orders and provide confirmation of order details.
· Process billing and invoicing accurately and efficiently, ensuring compliance with company policies and procedures.
· Generate and maintain sales reports to track performance and provide insights for decision-making.
· Regularly check and update stock levels to ensure accurate inventory management.
(This responsibility is to be fulfilled only in the absence of the Operations Executive)
JOB REQUIREMENTS/QUALIFICATIONS:
· Minimum of a high school diploma or equivalent. Additional qualifications or certifications in customer service or related fields are a plus.
· Proficient in speaking, reading, and writing Mandarin to effectively communicate with our logistics counterparts/partners in China.
· Experience in a customer service role, preferably in a retail or sales environment.
· Meticulous attention to detail to ensure accuracy in stock management, quotation preparation, and billing processes.
· Excellent verbal and written communication skills in English and Mandarin to interact professionally with customers.
· Strong organizational skills to prioritize tasks, manage workload efficiently, and meet deadlines.
· Proficiency in using computer software and systems for order processing, billing, and generating sales reports.
Primary Location
· 6 Tuas Avenue 6 / 20 Penhas Road
Working Hours/Days
· 5 days / Monday to Friday: 8:30am to 5:30pm
