COMPANY OVERVIEW
KKR is a global investment firm with nearly five decades of investment management experience with approximately US$553 billion of assets under management as of December 31, 2023. KKR is headquartered in New York and has a presence in 23 cities across 4 continents – combining local expertise with a global perspective.
KKR globally manages investments across multiple asset classes, including private equity, infrastructure, real estate, and credit strategies. In addition, KKR Capital Markets supports our firm, portfolio companies, and clients by providing tailored capital markets advice and financing solutions. KKR Capstone, with a mission to create value for all our stakeholders by identifying and delivering sustainable operational performance within KKR portfolio companies, is also an integral part of the firm’s overall approach to value creation. KKR’s Client Solutions team seeks to diversify KKR’s client base to include new investors across all regions and institution types, including a growing focus on individual, private wealth investors.
KKR first established its presence in Asia Pacific in 2005. Since then, KKR has grown to approximately US$70 billion of AUM across its strategies in the region, which include private equity, infrastructure, real estate, credit, impact, and growth technology. KKR has approximately 300 executives working across business functions and asset classes with offices located in Beijing, Gurugram, Hong Kong, Mumbai, Seoul, Shanghai, Singapore, Sydney, and Tokyo. While nearly all executives are local to their market – and are adept at proprietary sourcing, relationship building, and best practices considerations within their markets – each closely collaborates with KKR’s team worldwide to leverage the firm’s experience and expertise.
KKR has a very collaborative culture where an individual’s success is the result of good skills and acumen in the role and ability to leverage the whole firm. They think in terms of “we”, not “I” and we know we are better together than one single person – no matter how skilled that person is. One firm, collaboration, operating with “like and trust” are core to how KKR operates. The person who joins in this role is joining the Human Capital team but also a team of 2,500 people across the firm and we all work together to support each other in delivering the best of KKR to our companies and clients.
For additional information about KKR & Co. Inc. (NYSE: KKR), please visit KKR’s website at www.kkr.com.
POSITION OVERVIEW
KKR is seeking a Human Capital Operations Manager to be based in Singapore. This role will collaborate closely with the global Human Capital (HC), Corporate Services and Real Estate (CSRE), Technology and Payroll teams to enhance processes in conjunction with overall goals and objectives.
The role is responsible for driving continuous process transformation, alignment, automation, and simplification of HR operations in the KKR APAC offices. This role also leverages technology and data analytics to enhance HR service delivery and support strategic decision-making.
While the role is primarily focused on the APAC region, the remit is global and will involve close coordination and support across the global HC Operations team.
Key Responsibilities
- Serve as a key partner and liaison among HC, CSRE, Technology, and Payroll teams, ensuring prompt resolution of inquiries from managers and team members while contributing to a smooth HC service delivery.
- Support HC functional leads to build HC Operations Infrastructure setup for APAC
- Identify opportunities for enhancements; review and analyze operational requirements to drive process improvements and optimization initiatives through automation, workflow redesign, and self-service opportunities to enhance regional HR operations and ensure alignment with organization's strategic goals
- Collaborate with the HC Technology and Transformation teams to refine key operational workflows
- Develop tech solutions to accommodate new requirements and regional/local regulation updates acting as a champion for change management across the organization.
- Maintain Workday systems, including regular maintenance, process re-engineering, transactional management, UAT, and UX testing. Support training on Workday best practices.
- Provide reporting solutions, operational metrics, and data-driven insights to internal stakeholders
- Develop, deliver, automate and publish key reports to help the business with data and insights
- Continuously analyze and improve the existing reports to build process efficiency
- Partner with global Legal, Compliance, and Risk teams to ensure adherence to policies, keep documents current, and conduct timely evaluations of suppliers for compliance exemptions.
Your Skills and Qualifications
- At least 10 years’ prior HC Operations experience, with a strong background in global and regional settings
- Experience across multiple HC functional areas
- Proven track record in driving continuous process transformation, alignment, automation, and simplification
- Expertise in leveraging Workday is a critical component of the role
- Experience with other HR-focused tools, eg. Greenhouse ATS, ServiceNow would be advantageous
- Experience in Snowflake, SQL, Tableau or other data warehouse, data analytics/visualization tools are preferred.
- Superior communication skills, both written and verbal
- Strong working knowledge of MS Office, particularly advanced Excel and PowerPoint
Competencies for Success
- This individual will have a proven track record of managing simultaneous processes and working across/coordinating among multiple functions within an organization
- Clear intellectual curiosity with the drive and potential to succeed in a fast-paced work environment, having shown comfort with the ambiguity of an evolving, dynamic firm
- Self-starter – someone who “rolls up his/her sleeves and gets things done”; has high energy; a strong work ethic; displays the ability to work independently; be creative; and entrepreneurial
- Strong execution and project management skills – highly organized, very detail oriented, proactive problem-solver, solutions-oriented, and a knack for anticipating obstacles and addressing issues early on
- Displays a high level of maturity and judgment in particular to handling sensitive information and data. Maintains confidentiality while exercising discretion at all times
- Team-player – willing to pitch-in when needed to help on projects, tasks and initiatives, as and when needed; enjoys working in a collaborative and collegial environment; humble and enthusiastic with the desire to learn
