Responsibilities:
- To play a pivotal role in managing and optimizing B2B order management processes involving driving client workshops, collaborating with multiple internal and external teams, and ensuring the smooth execution of large-scale programs.
- To lead and facilitate workshops with large group of stakeholders to gather requirements, discuss solutions, and drive consensus.
- To work on large-scale programs, collaborating effectively with various internal teams (e.g., development, operations, and support) and external stakeholders to ensure alignment and successful project outcomes.
- To utilize your familiarity with Telco B2B Order Management processes to ensure accurate and efficient handling of orders.
- To take ownership of assigned tasks and projects, demonstrating a proactive approach to problem-solving and delivering solutions.
- To prepare detailed business requirements documents, process flows, and functional specifications.
- To analyze and translate business needs into technical solutions.
- To act as the primary liaison between clients and internal teams, managing expectations and ensuring clear and consistent communication.
- To identify areas for process improvement and contribute to the development and implementation of best practices.
Qualifications:
- Bachelor’s degree in Business Administration, Information Technology or in related majors
- At least 3-4 years of proven experience as a Business Analyst in the Telecommunications industry.
- Must have expertise in B2B BSS solutions and order management processes.
- Excellent client management skills with experience in leading workshops involving large groups of stakeholders.
- Ability to work effectively with diverse internal and external teams in a large-scale program environment. Proactive mindset with a sense of ownership and accountability for project success.
- Ability to translate complex business requirements into clear technical specifications.
Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.
