Report and works closely with Operations Manager
Monitor customer service trends, anticipate customer needs, and develop strategies to ensure that customer service is at the highest possible level
Train and guide customer service personnel to ensure customer service standards are met
Develop customer service guidelines and implement strategies to achieve customer loyalty
Evaluate, analyze, and report customer service data to track performance and improve strategies.
Identify customer service issues and develop strategies to address them.
Identify areas of improvement and devise strategies to increase customer satisfaction.
Maintain customer service policies to ensure continuity and compliance with company regulations.
