Sales Management
- Align brand direction, analyse market trend and industry dynamics to formulate retail direction and strategy.
- Formulate business plan & KPI focus, analyse business trend, and initiate action plans. Lead store team to exceed sales and P&L targets.
Client Experience & CRM
- Ensure store team well present brand guidelines and deliver exceptional client experiences.
- Align with CRM strategies and priorities, closely review execution and efficiency of client communication to build up long term business. Work with Marketing and store team to launch in-store activation or corporate events.
- Partner with SEA Customer Service Manager to properly handle after-sales services and customer feedback.
Staff Management
- Actively participate in team management including acquisition, talent development, motivation programs, coaching, performance review and succession plan.
- Partner with Regional Training Manager to customize staff development programs including CXE survey, service & selling skills, clienteling, product knowledge, industrial knowledge, language and management trainings to uplift team efficiency.
- Conduct regular field visit to keep track staff progress with KPIs measurement and evaluate training effectiveness.
Retail Operations
- Standardize, implement and optimize retail operation efficiency. Oversee day-to-day execution and ensure adherence to brand policies, compliance, and control guidelines.
- Well maintain cross functional communication to offer efficient operation and administration supports including marketing & promotion, product launch, assortment, allocation, logistic, IT & systems and finance control.
- Assist ad hoc tasks if need.
Mon to Fri, 9am to 6pm
Interested applicants may email resume to [email protected]
Cheryl Lee Shi Le (CEI Registration No: R1434624)
Recruit Express Pte Ltd (EA: 99C4599)
