Are you ready to ignite your career and be part of something truly extraordinary? At ASUS, we’re In Search of Incredible—and we want you on our team! We’re looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you’re fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine. Join us, and let’s chase the incredible together!
- Permanent Position
- Eligible for Quarterly Incentives Payout
- No travelling required - as this is an In-house position based in our Service Centre.
The Responsibilities:
- Communicate with customers via phone / face to face to identify and diagnose for errors or technical issues (Hardware / Software).
- Conduct repairs according to the diagnosis.
- Excellent knowledge in disassembling and re-assembling all PC devices.
- Carry out high quality repair in 3C order.
- Ensure data accuracy when keying into the system for Part ordering / Diagnostic / Repair status.
- Ability to respond to customer service requests within the Service Level Agreement (SLA) timeframe.
- Helps drive a positive customer experience by building relationships and exhibiting great customer service.
The Requirements:
- Minimum NITEC / Diploma in Computer Science / Information Technology, or equivalent.
- At least 2 years of professional working experience in similar capacity.
- Strong ability to prioritize and multi-task in a fast-paced environment.
- Good communication and customer service skills.
- Technical knowledge/background in Computer is a must.
- Able to work alternate 5.5 days per week in a service-center environment.
- Candidates with immediate availability are encouraged to apply.
