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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Guest Service Agent (Communications)
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Guest Service Agent (Communications)

Carlton City Hotel (singapore) Pte. Ltd.

Carlton City Hotel (singapore) Pte. Ltd. company logo

Job Description

* To manage all calls through the PBX system professionally, screen and transfer them accurately, and provide general assistance on hotel services.

* To administer guest wake-up calls, maintain call logs, and assist with emergency communications.

* To update and coordinate the maintenance of hotel telecommunication equipment.

* To support back-end reception duties and perform room reservation administration tasks.

* To undertake any other duties when requested by the Front Office Management and Hotel Management.


Requirement

* GCE "O" level or equivalent.

* Knowledge of PMS Opera system is preferred.

* Preferrably at least 1-2 years in hotel industry.

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