Job Description
* To manage all calls through the PBX system professionally, screen and transfer them accurately, and provide general assistance on hotel services.
* To administer guest wake-up calls, maintain call logs, and assist with emergency communications.
* To update and coordinate the maintenance of hotel telecommunication equipment.
* To support back-end reception duties and perform room reservation administration tasks.
* To undertake any other duties when requested by the Front Office Management and Hotel Management.
Requirement
* GCE "O" level or equivalent.
* Knowledge of PMS Opera system is preferred.
* Preferrably at least 1-2 years in hotel industry.