- Location: Loyang
- 5 Days work week
- Leading Aviation Company
- Minimum 1 year of related experience
The Challenges:
- Responds to call or emails to customers to provide follow-up on inquiries.
- Process customer Purchase orders promptly and accurately, including EDI (electronic data interchange), entry, follow up.
- Handling and resolving customers complaints
- Process customer Purchase orders and Request For Quotes promptly and accurately, including EDI, entry, follow up.
- Process material returns (RMA's) - return merchandise authorisation as requested by the customer
- Maintain a balance between company policy and customer benefit in decision making
- Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner
- Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
- Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
- May promote products/services to ensure business targets are met.
- May provide after-sales support for client contracts to ensure customers satisfactions are met.
- Performs duties related to overall customer service.
- Provides support to sales team with regard to customer concerns.
- Serves as customer interface on product status and delivery.
- Consistently documents customer service needs to identify patterns and maintain quality.
What It Takes:
- Minimum Diploma in any discipline
- Minimum 1 year of related customer service/ customer support experience
- Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer service experience
- Good interpersonal skills and able to work under pressure
Interested candidates please email your updated resume to [email protected]
Talents@Work Pte Ltd (21C0501)
Telvin (R1113142)
