Job Summary:
We are seeking a CyberArk Support Specialist to join our team. This role focuses on supporting essential credential management for Part B of our CyberArk system and assisting users with various tasks. The ideal candidate will have hands-on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift-based environment.
Key Responsibilities:
- User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
- Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
- Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
- Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
- Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
- Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
- Mandane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
- Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
- Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.
Qualifications:
Experience:
- Minimum of 1-2 years of experience with CyberArk, including handling user queries and managing credentials.
- Proven experience in managing change management processes and verifying change details.
Technical Skills:
- Familiarity with CyberArk PAM (Privileged Access Management) solutions.
Soft Skills:
- Strong problem-solving abilities and attention to detail.
- Excellent communication skills and the ability to work effectively in a team.
- Ability to work under pressure and handle multiple tasks simultaneously.
Shift Flexibility: Must be available to work in shifts, including graveyard shifts, and provide 24/7 support as required.
EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969
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