- Be a part of a high-performing and professional team
- Good working culture
About Our Client
With a rich heritage of more than a century, our esteemed client is a leader in the global lifestyle industry. They are the largest company and world's best-known brand in the lifestyle domain
Job Description
- Conduct User Acceptance Testing (UAT) for the Salesforce CRM program during the roll-out stage.
- Support end-users with Salesforce CRM inquiries and issues.
- Extract reports and perform data analytics to support decision-making.
- Coordinate with different teams to set up project , gather required data and ensure smooth data flow.
- Assist with Salesforce Marketing Cloud and Service Cloud functionalities, if required.
- User Support: Respond promptly to user inquiries, incidents, and service requests related to CRM program. Address queries, troubleshoot problems, and guide users through the platform's functionalities.
- Issue Resolution: Investigate and diagnose reported issues to determine the root cause. Collaborate with relevant teams to implement timely and effective resolutions.
- System Maintenance: Perform routine system maintenance tasks, including data cleaning, data uploads, and system configuration changes, to ensure data integrity and system stability.
- Training and Onboarding: Conduct training sessions and provide onboarding support to new users, ensuring they understand Salesforce CRM features and best practices.
- Documentation: Create and maintain comprehensive documentation, including user guides, FAQs, and knowledge base articles, to facilitate self-service support options for users.
- Enhancements and Customizations: Collaborate with the development team to identify opportunities for system enhancements and customizations to meet business requirements.
- User Adoption and Feedback: Monitor user adoption of Salesforce CRM and gather feedback from users to identify pain points and areas for improvement.
- Quality Assurance: Ensure the accuracy and quality of data within Salesforce CRM by conducting regular data audits and validation checks.
- Security and Compliance: Assist in ensuring Salesforce CRM compliance with data privacy regulations and company security standards.
The Successful Applicant
- Degree holder.
- At least 2 years' experience in CRM.
- Worked on marketing cloud, service cloud, loyalty cloud functionality.
- Atleast 2 years experience on salesforce marketing.
What's on Offer
- Be a part of a high-performing and professional team
- Good working culture
Contact
Shilpalekha Bhadoria (Lic No: R1876178 / EA no: 18S9099)
Quote job ref
JN-082024-6520334
Phone number
+65 6541 9959
Michael Page International Pte Ltd | Registration No. 199804751N
