Job Details
We are looking for a customer success executive to work in our customer success team. You will assume ownership and management of client relationships, driving the adoption, engagement, and healthy usage of the GWI tool within your client portolio. You'll also manage Intercom, our live chat, and ensure its effective use across your client base.
You will:
● Deliver a successful onboarding experience for new clients and users within your portfolio
● You will collaborate, support, and build relationships with all teams across GWI, acting as the internal voice of the customer and ensuring client feedback reaches the relevant teams.
● Additionally, you will perform SWOT analyses for your top revenue, growth, or at-risk clients to better understand their needs.
● Building processes and frameworks to scalably support clients within the customer success team will be another key responsibility.
Skill & Competencies
Technical
We are looking for the following skills from an Customer Success Executive:
● Proven experience in a client facing role
● Genuine passion for working with people and helping others
● Flexibility, natural ability to switch between different roles and wear different hats
● Organisation skills
