About STT GDC
STT GDC Pte Ltd (“STT GDC”) is a data centre provider headquartered in Singapore. With a global platform of data centres in the world’s major business markets across Singapore, India, Indonesia, Japan, the Philippines South Korea, Thailand, United Kingdom, Germany, and Malaysia. STT GDC offers a full suite of best-in-class, highly scalable and flexible data centre solutions, connectivity and support services that best meet customers’ current and future colocation needs.
STT GDC, together with the group of companies, has a global strength matched by our local expertise – teams on the ground who know their home markets best and ensuring that every one of your data centres is developed and operated consistently according to our strictest global standards by our Technology and Centre of Operational Excellence teams, no matter where it is located.
Led by an experienced team, STT GDC brings together colocation facilities built to most stringent industry standards, together with scalable end-to-end data centre solutions, connectivity, support services, and cloud infrastructure solutions. Expanding our global platform and providing data centre solutions with flexible commercial terms are our strategic priority, in enabling our customers a greater access worldwide and ease of deployment.
At ST Telemedia Global Data Centres, we are Enabling Our Digital Futures.
Job Description
- Support the organisation's data centre services through active 24x7 monitoring of the infrastructure
- Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA
- Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc
- Deliver ITIL compliance process conformance for incident, problem and change management
- Ensure effective implementation of safety, security and customer support policy and procedures
- Coordinate and provide support to contractors and vendors as well as inspecting completed work
- Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services
- Participate and support internal and external audits for internal stakeholders and customers
- Generate accurate and regular reports when required
- Any other duties or project as assigned by the Management
Requirements
- ITE Certificate or Diploma in Computing/Electrical/Mechanical Engineering or related field
- At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
- Possess general knowledge of M&E and Network Critical Infrastructure
- Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc
- Meticulous team player with the ability to work under pressure in a fast-pace environment
- Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary
