Key skills:
• In-depth understanding of the networking concepts - Routing, Switching, LAN/WAN, Spanning Tree Protocol, HSRP, ARP, VLAN, Inter-VLAN Routing, OSPF, BGP etc.
• Advanced hands-on experience on troubleshooting complex network problems.
• Logical thinking and problem analysis skills to troubleshoot complex network problem to isolate the root cause and provide suitable resolution.
• Senior technical role responsible for quick resolution of network related problems. Proactive approach to handling and managing the network problems and ability to drive the problem situation towards resolution, without getting stuck by the dependencies on external factors.
Job Description:
• Management of network daily activities; implement change, review change script and support incident and problem troubleshooting .
• Management of network incidents escalations from L1/L2, incident and problem and security incident response.
• Responsible to work with the respective infra tower teams in troubleshooting and identify root cause, related to network.
• Responsible to work with the respective network vendors’ support teams for the troubleshooting, identification and resolution of network problems.
• Handling of the critical network incidents under pressure situations to resolve in timely manner to minimize the business impact.
• Attend to conference calls with other support teams for problem identification and resolutions.
• Must have good communication skills and able to work independently.
• Must adhere to process and policies of the Bank.
• Able to work under pressure and with minimal supervision.
• Senior technical role responsible for quick resolution of network related problems. Proactive approach to handling and managing the network problems and ability to drive the problem situation towards resolution, without getting stuck by the dependencies on external factors.
• Able to use technical knowledge to proactively identify the potential network problems and imminent business impact areas and prevent the same. Able to guide junior members in team for the same.
• Work extended hours (weekday evening, weekends) if needed in case of ongoing production problems.
Network Skills and experience required:
• In-depth understanding of the networking concepts - Routing, Switching, LAN/WAN, Spanning Tree Protocol, HSRP, ARP, VLAN, Inter-VLAN Routing, OSPF, BGP, VXLAN, Cisco ACI, VXLAN BGP eVPN, SDA, SDWAN etc.
• Hands on experience on routers and switches for advanced troubleshooting of the network related problems and incidents.
• Advanced hands-on experience on troubleshooting complex network problems.
• Logical and analytical thinking and problem analysis skills to troubleshoot complex network problem to isolate the root cause and provide suitable resolution.
• Strong problem-solving skills and positive attitude.
• Excellent team player and strong interpersonal skills.
• Excellent organizational and prioritization skills.
Certifications:
(Not must, however required as knowledge benchmark):
· CCNP or equivalent
· CCIE or equivalent
