Job Summary:
Assist with reception duties, registration, financial counselling, collection of payment and other administration duties
Roles and Responsibilities
Patient Care Management
· Perform patient registration for all patient by obtaining patient’s addresses, contact details, insurance, information and medical histories
· Timely answer phone call/whatsapp/emails to book appointments/queries/surgeries
· Book radiology/lab/surgeries for patients and ensure results are promptly received back
· Provide accurate financial counselling for procedures/surgeries patient and patient’s family
· Assist in applying for insurance LOG & other matters relating to insurances (eg. Enquiries)
· Cashiering duties & closure of daily accounts
· Submit claims promptly and accurately for corporate patients
· Scanning in of patient medical reports
· Maintain cleanliness and tidiness of counter and patient’s waiting areas
· Facilitate smooth arrangements of appointments, imaging, biopsies
· Accurately key in referral sources for new patients
· Assume additional duties directed by Staff Nurse or supervisors.
Qualifications and Education Requirements
· Minimum GCE ‘N’ Level, open to A level or fresh grads
· Good communication and interpersonal skill
· Punctual, collaborative, team player
· Positive & friendly attitude – initiative, cooperative, helpful, efficient
· Computer literacy
