POSITION DESCRIPTION AND RESPONSIBILITIES
Being a core member of the team consisting of executives and patient service associates
- Ensure all billing matters, insurance claims and payment collection are effectively and efficiently performed.
- Assist HOD in establishing, implementing and reviewing all relevant SOPs, workflows and policies.
- Ensure that quality customer services are provided by BO staff to all internal and external stakeholders.
- Assist in AR, credit services and bad debt management.
- Liaise closely with clinics, hospital’s finance department, relevant government entities and insurance companies on all BO-related matters.
- Assist with lifting, moving and transporting patients.
- Serve meals and remove meal trays.
- Assist Staff / Enrolled Nurses under supervision.
- Daily check on claims submission e.g. PMI, CPF, Govt Agencies etc.
- Follow up on any claims issues encountered.
- Rectify any erroneous claims rejected by the relevant parties, etc.
- To perform regular audit checks on patient collections.
- Perform admission process, bill estimation and data entry to filing of insurance claims forms and collection of deposits.
- Perform cashiering and payment collections of credit card, cash, NETS and cheques from patients and alert admission executive to variances in the Cashiering Collection Report.
- Handle customers’ queries pertaining to admission process and services provided.
- Prepare and send out Consolidated Invoices for Corporate Clients.
- Handle email and telephone enquiries relating to billing/payments, etc.
- Any other duties as assigned from time to time by management.
QUALIIFCATIONS/REQUIREMENTS
- GCE 'O' Level or equivalent
- 1 to 2 years of relevant working experience preferably in healthcare industry
- Team player with excellent analytical, interpersonal and communication skills
- Basic knowledge of accounting would be an advantage
- Proficient in Microsoft Office applications
- Good interpersonal and communication skills
- Preferably able to communicate in Chinese due to liaising with Mandarin speaking patients
- Must be able to do rotating shift work up to 12 hours (44 hours per week), include night shifts, Saturday, Sunday and Public holidays.
NOTE: CRAWFURD HOSPITAL IS NOT IN COLLABORATION WITH ANY EMPLOYMENT AGENCY NOR CONSULTANT FOR OUR POSITIONS OPENING.
Interested candidates, please apply with your updated resume, expected salary and notice period.
We regret that only shortlisted applicants will be notified.
