Main Responsibilities
· Provide functional and technical expertise on Efira.
· Requests management (users and others IT teams)
· Operations management
· Application monitoring
· Incident Management
· Problem Management
The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
Qualifications and Profile
· Candidates should have 3+ years experience in support activity.
· Candidates should have ITL certification.
· Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex…) is an advantage
· Knowledge in Capital Market FO/BO environment is an advantage
· Strong knowledge in Configuration Management
· Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.
· Knowledge of monitoring solution (E.g OMI, ITRS Geneos)
· Good knowledge Microsoft Office
· Careful observance of standards and processes
· Excellent communication and interpersonal skills
· Strong analytical or troubleshooting skills
· Ability to work well under pressure
· Autonomous, self motivated and excellent team player
· Strong perseverance and diligence towards attaining goals and effective time management
· Self-starter and ambitious
Education Requirements
· Intermediate level (min. 4 to 5 years)
· Master’s degree in relevant specialties
Shift Timings
Person will have to work in shifts as support is requiring 24/6 Support.
(00:00~9:00) (7:00 ~16:00) (15:00 ~1:00next day)
Interested applicants, please email your resume to Shaun Quek Yew Meng
Email: [email protected]
CEI Reg No: R1660732
EA Licence No: 99C4599
