HEAD OF SERVICE
Company background: A local established MNC company provides products and services in relation to locks, doors, gates, and entrance automation solutions.
Location: Central (Macpherson)
Working Hours: 5 Days Work Week (Mon-Fri), Office Hours (8.30am to 5.30pm)
Remuneration Package:
- Basic up to S$ 5000
- Sales Incentives
Job Responsibilities:
- Taking service calls, resource scheduling, ensuring correct staffing levels are maintained
- Generating sales revenue, ensuring margins are suitable, stock and equipment controls
- Management of the Staff in Service Department
- Management of debt collection for service department customers
- Assist General Manager in the development of the Preventative Maintenance business
- Providing of informed and accurate technical advice topotential customers regarding servicing of the Company’s products
- Responsibility for the prompt preparation of quotations for the supply / repair / installation of products as requested by potential customers
- Accurately inform service clients about the schedule of their service request and the coordination between the service crews and customer for the timely and cost-effective supply of service and products ordered by the customer
- Assist in the overall Occupational Health and Safety of employees and sub-contractors
- Responsibility for the overall quality standards for the service work carried out
- Assist in the detailing of production paperwork for the correct manufacture of the Company’s products as required by the client
- Effectively negotiate and resolve any disputes in relation to customers, suppliers,or other interested parties that may arise in the normal course of doing business
- Responsible for the preparation of paperwork to initiate the raising of invoices relating to product being serviced and to ensure processing and mailing prior to the end of the month in which product was serviced
- Comply with Company policies from time to time.
Requirements:
- Good knowledge in locks or door automation products
- Time management and working to deadlines
- Effective communication and building effective relationships
- Well-developed organizational skills
- Efficient problem solving and assertive with a positive attitude
Please be notified that only shortlisted candidates will be notified.
Ian Fong | R22106545
Recruit Now Singapore Pte Ltd | EA No: 21C0845
