The Role
You will perform production application support task for payments system (overseas and domestic remittance & cheque payment, local interbank fund transfer-GIRO, FAST, MEPS+) for APAC region.
Job Responsibilities
- Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region
- Provide L2 support and troubleshooting for production incidents and critical system interface through Payment System
- Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.
- Support the IT Planner in meeting project objectives and perform production transition for new system launch and system change request.
- Propose improvements for systems based on identified process gaps.
- Standardize processes through developing implementation, integration, and documentation in accordance to set standards.
- Identify and propose suitable processes for automation and implementation.
- Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment.
- Highlight and escalates risk issues to relevant parties in a timely manner.
- Participate in system restoration for Disaster Recovery exercises.
- Coordinate regular meetings for issues resolution with developers/vendors.
- Perform other duties as and when assigned.
Job Requirements
- Diploma or bachelor’s degree in Computer Science or Information Technology.
- Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution.
- Possess hands-on experiences in supporting Payment systems.
- Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users.
- Has functional knowledge of Payment systems such as GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, customer eAdvices.
- Has technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, Oracle) and handling application services under Windows and LINUX services.
- Possess good understanding and competency in scripting (such as DOS, Shell Scripting)
- Possess self-motivated and driven work ethnic to ensure high quality work in a timely manner.
- Possess collaborative team player working style with demonstration of presentable interpersonal skills.
- Excellent communication, interpersonal and presentation skills.
- Demonstrate a strong sense of accountability and ownership of results.
- Demonstrate sound judgment in reviewing problems and making recommendations / decisions.
