[1 year contract, renewable]
As a Data Scientist within the VICA team, you'll play a pivotal role in shaping the future of citizen engagement through data-driven insights. You'll be responsible for analyzing user interactions, optimizing chatbot performance, and developing advanced functionalities to enhance user experience.
About VICA
VICA (Virtual Intelligent Chat Assistant) is a government-developed platform powering chatbots across various Singaporean agencies. It leverages Natural Language Processing (NLP) and machine learning to provide citizens with convenient access to information and services.
Responsibilities:
· Develop and refine machine learning models to improve chatbot performance in tasks such as intent classification, dialogue management, and sentiment analysis.
· Experiment with different models and algorithms to achieve optimal results.
· Collaborate with engineers to integrate models into the VICA platform.
· Conduct in-depth analysis of VICA interaction data to identify patterns, trends, and areas for improvement.
· Utilize statistical techniques and visualization tools to communicate findings effectively.
· Develop key performance indicators (KPIs) to measure chatbot effectiveness and track progress.
· Apply NLP techniques to understand user queries, extract relevant information, and generate appropriate responses.
· Explore cutting-edge NLP methods to enhance chatbot capabilities.
· Stay up-to-date with the latest advancements in machine learning, NLP, and chatbot technologies.
· Propose and implement innovative solutions to address chatbot challenges and improve user experience.
· Work closely with engineers, product managers, and other stakeholders to ensure that data-driven insights are effectively integrated into the VICA platform
Qualifications:
· Min. Bachelor’s degree in Computer Science, Statistics, Mathematics, or a related field (or equivalent experience).
· Minimum 1 year of experience in data science with a focus on NLP.
· Proven experience in data analysis and machine learning with tools including but not limited to: Python and libraries like scikit-learn, TensorFlow, or PyTorch.
· Strong understanding of Natural Language Processing (NLP) concepts and techniques.
· Experience working with real-world, large-scale datasets.
· Excellent communication and collaboration skills.
· Ability to work independently and manage multiple projects simultaneously.
· Passion for innovation and a strong desire to contribute to Singapore's Smart Nation vision.
