Job Summary
This position works with the sales team and factory personnel in all technical aspects of customer engagement. The TPM is responsible for first-level technical customer support, aids in developing account strategy, and provides critical feedback on UTAC’s ability to align with customer needs. These activities can include technical Q&A, design generation, implementation of change notices, audit preparation and participation, resolution of technical issues, technical presentations and factory visits with the customer
Job Description
• Drive teams across UTAC sites for the successful roll-out of new programs to high-volume manufacturing (HVM)
• Drive/lead factory/customer technical projects and serve as the point of contact for quality and NPIs
• Act as the first point of contact for technical inquiries, coordinate with the Sales, RnD and Engineering Operation teams to execute customer’s requests
• Work as an integral part of the sales process, seek out new opportunities and provide technical feasibility feedback to the sales and executive management team
• Initiate new package requirements through Design/Simulation process, and follow through to close designs with customer
• Manage all new devices from Design to Qualification to Production Ramp
• Review and evaluate customer's IC product packaging requirements. Provide package solutions within the packaging capability, package roadmap, process flow and design rules of the UTAC factories
• Determine project technical specifications, coordinate Qualification builds and closure including production ramp of all Quals built. Identify and articulate requirements of Qualification lots from customer to factory
• Drive/lead factory/customer technical projects and serve as the point of contact for quality and NPIs
• Implements change notices; resolves technical issues
Requirements
• Bachelor Engineering Degree with 10+ years minimum work experience or equivalent in IC assembly related companies or semiconductor environment
• Good knowledge of FOL (front-of-line) and EOL (end-of-line) assembly operations
• Knowledge of DOE, reliability requirements, material selection, FMEA, Failure Analysis and other quality and statistical tools
• Self-driven and has excellent problem-solving and organizational skills for daily customer support and managing ongoing and future programs
• Communicate and present effectively in small and large groups
• Work independently and as a team player with customers and worldwide cross-functional teams within the organization
• Must be proficient with MS Office Suite (Excel, Word, and PowerPoint) and knowledge in CRM
• Willing to travel when needed
• Flexible to work within US, Europe and Asia business time zones
• Must be a team player comfortable working with cross-functional teams across geographic boundaries with experience in leading teams and managing projects
