**About Us:**
Burgeon Bricks is a dynamic SME specializing in Network Infrastruction and solutions , dedicated to delivering top-notch solutions to our clients. With a team of passionate professionals, we strive to stay ahead in the ever-evolving tech landscape.
**Job Description:**
We are seeking an enthusiastic and knowledgeable ICT Technical Support professional to join our team. As part of our tech squad, you'll play a crucial role in ensuring the smooth operation of our IT infrastructure and providing stellar support to our internal teams.
**Key Responsibilities:**
- Provide first-line technical support to customer users, troubleshooting hardware, software, and network issues promptly.
- Install, configure, and maintain ICT systems and equipment, including desktops, laptops, printers, and peripherals.
- Assist in the setup and maintenance of network infrastructure, ensuring optimal performance and security.
- Collaborate with vendors and service providers to resolve technical issues and implement upgrades.
- Document and maintain accurate records of IT assets, configurations, and support activities.
- Contribute to the development and implementation of IT policies, procedures, and best practices.
- Stay updated on emerging technologies and industry trends, recommending innovative solutions to enhance productivity and efficiency.
**Requirements:**
- Diploma or degree in Information Technology, Computer Science, or related field.
- Proven experience in providing technical support in a corporate environment.
- Familiarity with network protocols, TCP/IP, DNS, DHCP, VPN, etc.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Excellent problem-solving skills and a proactive approach to resolving issues.
- IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) would be advantageous.
Join our team and be part of a dynamic and innovative company driving technological excellence!
