Job Objectives

As a Mainframe Production Support Technical Specialist, he will handle all support requests, incidents, issues and tickets to ensure flawless and quality delivery of service to end-users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and work in partnership with both internal and external stakeholders.

The ideal candidate should be detail oriented, have strong verbal and written communication skills, able to multitask and can work independently and is a team performer. Candidate should also have a proactive approach to identify problems before they happen and possibly suggest approaches to prevent outages.

The role is part of an on-call support team (on-rotation basis) that ensures production stability.

Key Responsibilities

- Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and/or mitigate outages.

- Perform in-depth analysis of production problems, identifies root causes and recommends solutions to resolve application malfunctions and prevent recurrence.

- Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels.

- Help in identifying, coordinating, and implementing initiatives/projects that promotes efficiency and optimization of daily processes.

- Proactively identify opportunities to improve system efficiency and/or availability.

Key Requirements

- At least 8 years of Mainframe experience.

- At least 5 years of solid CARDLINK (Credit and Debit Card System) hands-on experience.

- Cards and payments domain Knowledge.

- Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.

- Expert knowledge and use of Mainframe tools such as; Endevor, File-Aid, Control-M.

- Prior application or production support experience is a plus.