PURPOSE
The Applications Manager is responsible for overseeing the planning, solutioning and implementation of Microsoft Dynamics 365 CRM on-premise solutions. This role ensures that the application architecture aligns with business goals and technology strategy, driving seamless integration, scalability, and optimal performance. The Applications Manager will work closely with cross-functional teams, manage vendor relationships and work closely with stakeholders to deliver solutions that enhance business processes, improve user experience, and support the organization’s operational objectives.
KEY ACCOUNTABILITIES
· Aware of D365 CRM latest product features in order to improve existing user processes and usage in CRM
· Analyse current use case & business requirement and propose optimal solution to business users
· Collaborate with other technical teams on new change technical solutioning, system integrations and issue resolution
· Develop and maintain technical and functional documentation adhering to organization policies and standards
· Develop and implement D365 CRM application with customized solutions, custom workflows/batch jobs and API integrations
· Communicate effectively with all stakeholders on technical delivery and system maintenance/upgrade
· Deploy changes and patches/upgrades for D365 CRM on-premise application
· Follow organization policies, change management process and release/project schedule for delivery of all development work
· Lead and manage CRM developer to provide technical guidance and decision on D365 CRM customization & configuration
· Support other cloud-based applications by working with external teams on enhancement & issue resolution
QUALIFICATIONS / EXPERIENCE
· At least 8 years of proven experience in MS Dynamics 365 CRM on-premise implementation of customization & configuration
· Good experience with waterfall methodology and best practises
· Experience in call centre solution implementation is an advantage
KNOWLEDGE, SKILLS & ABILITY
• Strong understanding of D365 CRM data structure and architecture
• Good interpersonal and communication skills, both verbal and written
• Excellent analytical skills to drive system design & solution that is optimal for business use
• Strong experience on the following technical skills:
o C#
o .Net
o Microsoft SQL
o HTML
o XML
o JavaScript
o API Web Services
o SSRS Reporting
