Production Support Consultant
Smart IMS Company is an IT Managed Services, Outsourcing and Talent-Sourcing company. We provide customized IT Consulting Solutions, Project Management, IT resourcing and on/offshore Application Development Services across the Asia Pacific region.
We are currently looking for a Production Support Consultant to support and maintain the production environment to ensure availability of critical services for daily operations of business.
Responsibilities:
- Deliver 1st and 2nd line support for Equity Derivatives and Delta1 Trading.
- Partner with the global support teams, infrastructure and development teams to ensure quality support to our end users.
- Report & escalate incidents to the appropriate chain of command with focus on business and technology communications to end users and senior management.
- Work with BCP coordinators to perform disaster recovery exercises and assist with audits.
- Carry out post incident review with development and infrastructure teams.
Requirements:
- Relevant experience in production support in a financial service environment.
- Technical proficiency in Oracle SQL, UNIX-flavor operating systems, and automation tools.
- Familiar with ITIL incident change management environment.
- Functional knowledge in Equity and Derivatives products is a plus.
Additional Information:
- Location: HarbourFront
- Working hours: Regular working hours
- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.
- 6-month renewable contract with 2 months' notice period.
