Key Responsibilities
- As a Network Lead, manage and mentor the team of network engineers to provide daily operational network technical support
- Responsible for network related projects from initiation to implementation as well as getting project sign-off from Customer’s stakeholders for project closure
- Manage Customer’s stakeholders (Tech Ops, Enterprise Architects, Cybersecurity, PMO, Procurement, Legal), internal stakeholders and external vendors/service providers
- Ensure full compliance with all SLAs, IT policies and audit requirements and provide support to all audit activities.
- Provide cross-functional support to other BUs whenever a need arises.
Detailed JD
- Min 13 years of experience in managing network operations, Stakeholder management
- Responsible for all the aspects of network BAU service delivery includes but not limits to maintenance of network design, architecture & security, network device/service availability, configuration, capacity, patch management, incident & problem management, Technology Refresh, etc.
- Responsible for managing the following technologies:
- Cisco Routing & Switching
- Cisco SD-WAN & Cisco ISE
- Zscaler
- Firewall – Palo Alto
- Cisco Wireless
- Acts as the escalation point and lead on any network related major incident triage call together with internal stakeholders, customers, and external vendors/service providers
- Participate in planning, design, preparation, and network implementation for supporting Customer’s major events
- Work closely with 3rd party vendor, Customer’s Business Owner, Technology Directors, Enterprise Architects to provide technical support in Customer’s POC initiatives
