The successful candidate will be part of the Global and Corporate Sales department, Sales & Marketing division. His/her duties will include managing the operational aspects of the HighFlyer Business Travel Programme. This involves effectively handling queries and concerns from corporate customers, identifying and analysing underlying issues, and collaborating with relevant stakeholders to address these problems. Additionally, the candidate will participate in projects aimed at improving the value proposition of the HighFlyer Programme.
Key Responsibilities
- Manage all HighFlyer (HF) Business Travel Programme operational matters to ensure prompt response and resolution to queries and issues
- Identify root causes, work on eliminating issues to drive down the volume of queries. Categorise issues to understand and tackle customer needs and concerns
- Manage email escalations from HF Support (Sales Operations outsourced vendors) to ensure prompt response and resolution of queries
- Educate and empower HF Support through training, release notes, and guides to ensure support agents can effectively address customer queries
- Handle the issuance of benefits and rewards to our corporate customers
- Support Product Owners in application system testing
- Work with Product Owners to enrich the value proposition of HighFlyer Program for corporate customers
- Work closely with internal and external stakeholders from IT division, vendors, partners, and sales teams
Requirements
- Possess a diploma
- Has good project management experience
- Is organized and collaborative
- Is meticulous and organised in multi-tasking in a fast-paced environment
- Has strong communication, problem-solving and decision-making skills
- Altéa Reservation Desktop (ARD) experience is a plus
