- Prepare proposals and quotations to customers
- Implement and manage overall system integrations project
- Maintain server availability and performance
- Manage day-to-day operational aspects of a project and scope
- Work closely with customers and resolve issues escalated by Helpdesk team.
- Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues.
- Escalate hardware repairs to third party providers as needed.
- Lead and manage all IT projects for the organisation.
- Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions.
- Ensure security of data, network access and backup systems
People Skills
- Manage IT Staff by recruiting, training and coaching employees, communicating job descriptions and appraising their performance.
- Lead employees through performance management and individual development process. Create, communicate and track goals and objectives. Provide ongoing feedback to team to encourage personal and professional development.
- Create and build an environment which fosters continuous improvement, best practices and ownership for business results.
- Foster a spirit of teamwork that supports diversity, cohesiveness and support.
