Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
What you’ll be doing?
We are looking for an Account Support Associate to join our travel agency sales team. Your role involves understanding the unique needs of each agency, providing tailored solutions, and ensuring they get the most out of Sabre's products and services. You will act as a strategic partner, helping agencies to optimize their operations, increase bookings, and stay competitive. They also work closely with internal teams to address client concerns, deliver training, and drive adoption of new technologies. Success in this role requires strong communication skills, a deep understanding of the travel industry, and the ability to build lasting client relationships.
Key responsibilities:
· Negotiate profitable contracts to maximize revenue while ensuring client satisfaction.
· Manage customer relationships to ensure long-term success, collaborating with the sales team to deliver results.
· Provide accurate revenue projections and maintain an updated sales pipeline to support business growth.
· Identify and secure new business opportunities, aiming to meet or exceed annual sales targets.
· Maintain high levels of customer engagement, positioning Sabre as an industry leader.
· Report regularly on customer activities and sales performance to leadership.
· Collaborate with cross-functional teams to align efforts with Sabre’s overall strategy.
· Build strong internal relationships to foster collaboration and process improvement across the region.
Qualifications And Education Requirements:
· Bachelor’s degree or Diploma in Hospitality/Travel.
· 3+ years of experience product support or training within the travel management or leisure travel industry.
· Strong understanding of the travel industry, including the distribution landscape and the role of technology in driving agency sales.
· Proficiency with major GDS (Sabre, Travelport/Galileo or Amadeus) travel booking and management software. IATA certification will be a plus.
· Proficiency in use of CRM systems and sales analytics tools.
· Business level fluency in English and a major Asian language.
Personal Attributes:
· Exceptional communication and interpersonal skills, capable of building strong rapport with diverse stakeholders.
· Strong problem-solving abilities with a customer-centric orientation.
· Results-driven mindset with resilience in overcoming challenges.
· Excellent organizational skills with a keen ability to prioritize tasks and follow through.
Why Sabre?
At Sabre, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel.
