Industry: Automation
Conducive working environment
Exciting career opportunity
Responsibilities:
- Providing frontline assistance to end- users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
- Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.
- Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
- Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
- Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
- Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.
- Ensuring data integrity and implementing backup/recovery procedures to prevent data loss.
- Additionally, helping users recover lost or corrupted data when required.
- Assist users with mobile device setup, configuration and troubleshooting issues, including but not limited to email synchronization and app installations.
- Provide assistance to issues raised by remote or off-shore employees, analyze and resolve issues via remote access tools or phone support.
- Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
- Creating and updating documentation for common IT procedures, troubleshooting guides and system configurations to assist users.
- Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
- Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
- Ensure IT practices and procedures comply with relevant regulations and internal policies.
- Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfactions
Requirements:
- Minimum Diploma in Information Technology.
- Preferably with 2 years’ relevant work experience.
Job ID: QYXVVV65
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to [email protected]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
20 Cecil Street #08-09 PLUS Building Singapore 049705
+65 6950 9747
EA Licence Number: 02C4944
Registration Number: R1100011
EA Personnel: Carlo Antonio Dela Cruz
