Administrative Assistant @ Research Setting

Monday- Friday

$12/hr / Located @ West

Job Scope:-

• Maintains department pantry supplies to ensure sufficient stocks to support research study activities and daily research unit operational activities.
• Work with the department in charge of forecasting of medical supplies needed to support the operations of the business including study activities in the unit
• Conducts inventory on medical and chemical consumables as required.
• Liaises and discusses with dieticians and caterers on study diet menu planning and facilitates the study team in ordering meals for study participants.
• Holds regular meetings with caterers on the progress of study meals and feedback.
• Maintain and upkeep Master Index Documents and folders and ensure that the team reviews all records for retention or disposal based on the Global Record Retention Schedule.
• Raises organization change form to on-board and off-board research unit new hire/transfer.
• Prepares for onboarding of new hires.
• Sources for appropriate vendors, handles procurement request orders via company system as well as monitors and tracks delivery of items purchased & etc.

Job Requirement

• Min GCE "N"/"O" level & above
• IT Savvy (Microsoft Office- MS Word/MS Excel)
• Active person who is willing to move within the organization when needed

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click the "Apply Now" button

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess the necessary experience or qualifications will still be considered on individual merits and may be contacted for other opportunities. **

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Chew Hui Sin

EA Personnel Reg No: R1658137

Working Location : Novena

Hourly Rate : $12 per hour

(A) JOB SUMMARY

You play a pivotal role in providing administrative support to Quality Management and Nursing Administration Departments, responsible for training administration, information management, project, audit and meeting co-ordination and reward and recognition program. Act as a liaison between Singapore Nursing Board, Ministry of Health, and other external stakeholders.

(B) PRIMARY DUTIES & RESPONSIBILITIES

B1. Information Management

• Maintain nursing policies and procedures and ensure these are reviewed and updated in a timely manner.
• Maintain confidential and sensitive information.
• Organize and manage files, documents, and records.
• Develop forms when needed.
• Be proficient with office software and technology tools, including word processing, spreadsheets, software such as slido etc.

B2. Training Administration

• Registration and enrollment : Managing the process of enrolling staff in the training courses as per training schedule and tracking their progress. Collaborate with all stakeholders and ensure sufficient participants for the training to be held as planned.
• Classroom Set Up: Ensure appropriate classroom set-up for the training programs.
• Resource Allocation : Allocate resources such as training rooms, training materials, aids etc. for the training programs.
• Training Inventory : Ensure sufficient and appropriate training materials are accounted for and purchased in a timely manner.
• Evaluation : Measure the effectiveness of the training programs through assessments, feedback, and performance improvement metrics.
• Documentation : Keep records of training attendance, completion, and any certifications or credentials obtained.
• Continuous Improvement : Analyze training outcomes and feedback to make improvements to the training on an on-going basis with trainers.
• Compliance : Ensure training programs meet legal and regulatory requirements especially those mandated by Singapore Nursing Board etc. to achieve the continuing nursing training hours.

B3. Reward and Recognition (R&R) Program

• Provide and oversight for the R&R Program.
• Plan and execute the monthly, quarterly, and annually the various awards in a timely manner and track the utilization of vouchers and keep accurate records.
• Liaise with all stakeholders to ensure the event is held seamlessly and resources are readily available for certificates, SPOT cards, Vouchers etc.

(C). SECONDARY DUTIES & RESPONSIBILITIES (SPECIAL SKILL SETS)

• Support internal and external audits, including but not limited to licensing and accreditation.
• Perform secretariat roles for assigned committees.
• Perform planned activities such as Quality week events.
• Handle correspondences and coordinate meetings.
• Any other tasks as assigned by the Supervisor.

(D). JOB REQUIREMENTS:

• Diploma level preferably with ability to type & computer literate
• Must be conversant in computer program such as Microsoft Word, Power Point and Excel
• Good written and verbal communication skills
• 5 days work week
• Monday to Thursday : 8:00am to 5:30pm
• Friday : 8:00am to 5:00pm

Ubi

Duration: ASAP – 3 Months

Hours: Monday to Friday 9.00am- 6.00pm

Responsibilities:

- Enter data into the computer system accurately and efficiently

- Review and validate alarm/events data

- Analyze trends and create reports

- Maintain confidentiality of sensitive information

-Other administrative duties as assigned

Requirement:

- Minimum Diploma in any field

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

The Opportunity:

• Opportunity to learn and gain experience in a reputable organization!
• Salary: Up $2500
• Location: Central
• Working hours: Monday to Friday (Office Hours)
• Duration: 4 month contract - till 31 Dec 24
• No Experience is ok! – Training provided

Duties:

• Assisting with daily admin task such as data entry, filing, sorting, scanning and updating of documents
• Handle general documentation, filing of service reports
• Any other Adhoc duties/support as assigned where needed

Requirements:

• Min. Diploma
• Possess good verbal and written communication skills
• Basic computer skills such as MS Office
• Able to work independently with minimal supervision

Next Step

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or send your resume to amelia.lau@adecco.com
• *Only shortlisted candidates will be contacted

Our client is a Global MNC, one of the leading players in the Logistics/Transportation sector. Due to business needs, they are now recruiting an Admin Assistant to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Organize and maintain documents, such as policies, procedures, incident reports, and records.
• Assist with data entry, report compilation, and creating presentations
• Support compliance efforts by managing documents, keeping records, and tracking deadlines.
• Assist with scheduling meetings, preparing agendas, and distributing materials.
• Help arrange training sessions, keep training records, and monitor employee certifications.
• Other ad-hoc duties as assigned

Requirements:

• Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Tertiary education or equivalent required.
• Able to start immediately

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

Email Address: [email protected]

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R21101676 | Ng Zhi Qing Alethea

• Manage Executive’s calendars, including scheduling appointment, meetings, and conference calls, and coordinating travel arrangements.

• Screen and prioritize incoming calls, emails and correspondence, responding to or redirecting inquiries as appropriate.

• Prepare and edit correspondence, presentations, reports, and other documents for Executives, ensuring accuracy and professionalism.

• Coordinate and prepare materials for meetings, including agendas, presentations, and supporting documentation.

• Attend meetings with Executives as needed, take meeting minutes, and follow up on action items.

• Assist with special projects and initiatives as assigned by Executives, conducting research, compiling data, and preparing reports as needed.

• Coordinate Executive events and functions, including scheduling logistics, and coordination with internal and external stakeholders.

• Manage Executive expenses, including tracking receipts, preparing expense reports.

• Maintain confidentiality and handle sensitive information with discretion and professionalism.

• Handle document management (printing, binding, courier, copying and filing).

• Assist in composing replies for CEO’s review and approval as and when required.

• Perform general administrative tasks, such as filing, photocopying, scanning, and ordering supplies, to support the smooth operation of the Executive Office.

•Developed and managed the Human Resource Department by establishing a recruiting, interviewing and operational process

•Managed daily recruitment related activities including preparation of newspaper advertisements for recruitment, dispatching interview call letters and offer letters

•Communicated and counselled various department heads on candidate selection and employee performance and recommended changes

•Analysed the competency level of employees to identify the skills required for positions and bridged the gap by strategic training plans

• Any other ad-hoc duties assigned from time to time by the Executive.

Requirements:

• Min 3 years of experience as an Executive Assistant or similar role, supporting Senior-Level Executive in a corporate environment.
• Immediate starter is a plus

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Jobscope

• Provide comprehensive administrative and secretarial support Department
• Arrange and coordinate meetings, conferences, and training sessions, ensuring all details regarding venue, time, and participants are communicated in advance.
• Coordinate meeting/training requirements with organizers, ensuring room reservations and banquet arrangements are in place.
• Prepare and distribute meeting minutes when needed.
• Assist the local department and overseas colleagues with travel arrangements, including booking flights, applying for visas, and arranging accommodations.
• Prepare and coordinate departmental communications and reports.
• Sort and distribute incoming mail/documents promptly.
• Ensure outgoing mail is sent out promptly via mail or courier.
• Maintain and update departmental files and records.
• Coordinate the transfer of inactive documents to long-term storage.
• Update and manage departmental SharePoint sites and websites.
• Ensure shared office equipment (e.g., printers, phones) is operational and coordinate any necessary maintenance.
• Maintain an adequate supply of stationery.
• Coordinate office maintenance (e.g., lighting, handyman, IT issues).
• Assist in creating and processing purchase orders electronically in Ariba.
• Generate quotations and purchase orders and ensure timely payment of invoices.
• Verify and submit expense claims promptly for approval.
• Prepare expense claims for designated staff members.
• Prepare work areas for new staff and coordinate induction programs.
• Train new personnel on office equipment.
• Maintain organization charts, job descriptions, and CVs for department members.
• Represent the department in relevant event committees.
• Assist in the preparation, tracking, and reconciliation of budgets.
• Support the submission and tracking of ancillary requests and in-country submissions.
• Assist managers in coordinating and preparing relevant policy documents.
• Prepare, coordinate, and maintain compliance reports.
• Assist in product defect reporting, inspection management, and regulatory affairs submissions as needed.

Requirements

• Min Diploma in Business, secretarial support or any related course of studies
• Experience in admin support is highly preferred but candidates without experience are welcome to apply as training will be provided
• Able to commit to 1 year contract and contract renewable yearly

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Our client is a hospital located in the central area of Singapore. You will be providing administrative support for the clinical postings of the undergraduate students in the healthcare field.

Benefits:

• No experience needed
• Exposure to healthcare field
• Mon to Fri only
• 6 months only (Sep 2024 to March 2025)

Job Descriptions:

1. Coordinating and preparing logistics for clinical postings and teaching activities.
2. Timely collection of feedback from students and the implementation of quality improvement projects.
3. Support national school examinations. This includes logistics arrangements, venue reservations, and providing support to schools during tests and exams.

Requirements:

• Proficient with using Microsoft Office.
• Ability to work in a fast-paced and dynamic environment and deliver results to meet timelines.
• Good organisational, interpersonal and communication skills.
• Good oral and written communication skills.
• Fresh Diploma graduates may be considered.

Submit your resume (Word format) to [email protected] or,

Text wa.me/86474090

Talents@Work Pte Ltd (21C0501)

Lin Shu Shu (R22109227)

Operation Admin Assistant | Warehouse | Up to $2.5k | 5 Days | AMK

Working location: Ang Mo Kio area (3 bus stops from Yio Chu Kang Interchange)

Working days: 5 Days

Working hours: Monday to Friday 9am to 6pm

Salary range: $2,200 - $2,500

Job Description:

• Assist to internal works and process on non-conformances for ISO and GMP.
• Assist and liaise with all departments for any ISO and GMP documentation.
• Coordinate with relevant departments on any change of documents, corrective and preventive action and to ensure all documents follow the requirement.
• Liaise with consultant on ISO process, documents and requirement matters.
• Source quotation for any purchase of equipment or works for ISO and GMP requirement.
• Assist on other functions such as filing, typing, printing and destruction management, quality support and overall productivity within organization.

Job Requirements:

• Candidate should possess minimum Diploma qualification in Administrative/Business/Management
• Minimum 2-3 years of working experience
• Proficient in Microsoft Office (Microsoft Word, Excel and Powerpoint)
• Knowledge or supporting on GMP and ISO 9001, ISO 14001, ISO 45001 will be advantage

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No:

Admin Assistant

Working location: Ang Mo Kio area (3 bus stops from Yio Chu Kang Interchange)

Working days: 5 Days

Working hours: Monday to Friday 9am to 6pm

Salary range: $2,200 - $2,500

Job Description:

• Assist to internal works and process on non-conformances for ISO and GMP.
• Assist and liaise with all departments for any ISO and GMP documentation.
• Coordinate with relevant departments on any change of documents, corrective and preventive action and to ensure all documents follow the requirement.
• Liaise with consultant on ISO process, documents and requirement matters.
• Source quotation for any purchase of equipment or works for ISO and GMP requirement.
• Assist on other functions such as filing, typing, printing and destruction management, quality support and overall productivity within organization.

Job Requirements:

• Candidate should possess minimum Diploma qualification in Administrative/Business/Management
• Minimum 2-3 years of working experience
• Proficient in Microsoft Office (Microsoft Word, Excel and Powerpoint)
• Knowledge or supporting on GMP and ISO 9001, ISO 14001, ISO 45001 will be advantage

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No:

• Data entry
• Assist with account opening administrative work
• Open, staple, sort and scan forms in mailroom
• Administrative support for daily operations.

Requirements

• No experience required as training will be provided
• Able to commence work within short notice

[Joy Yeow Zhi Qian]

[Personnel EA Registration Number: R2096261]

Recruit Express Pte Ltd EA Licence No: 99C4599

Job Description:

• Coordinate production and staffing schedules.
• Develop and enforce SOPs for quality control.
• Report on rework, scrap, process deviations, and changes.
• Create and implement process flow charts.
• Drive work improvement initiatives.

Job Requirement:

• Minimum Diploma in Manufacturing Engineering / Electrical / Mechanical
• No need Experience Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job responsibilities:

• Assist in office administration, documentation and data entry.
• Office administrative functions such as filing, copy/faxing, maintaining supplies needed to run the organization.
• Perform receptionist duties, including attending to incoming calls, receiving and serving visits, handling of mails.
• Assist with the general day to day administrative tasks
• Any related ad-hoc duties or assignments as instructed by the Management.

☑ Salary $2200 to $2600

☑ Location : Boon Lay Area

☑ Working Time:

5 days, Monday to Friday

Day Shift: 8.30am to 6.00pm
Night Shift: 10.00pm to 7.30am

☑ Completion Bonus

Job Responsibilities:

• Data entry and sorting of documentation
• Scanning and filing of document
• Ensure all documents are well kept
• Any other ad-hoc duties as assigned
  

Job Requrements:

• No Experience is required. All are welcome
  

EA License No: 14C7121
Registration No: R21100636
Sit Gim Yeow, Clarence

• Assists in replenishing of retail products on retail pharmacy shopfloor
• Pack orders into carton boxes and take photographs for each order
• Re-pack products into smaller packaging
• Display merchandise
• Tag merchandise with sensormatic tags
• Clean display shelves in retail pharmacy
• Assist in cycle counts for stocks
• Other ad-hoc duties

Requirements:

• Min Nitec and Diploma in any discipline
• No Prior Experience required - on job training provided

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Healthcare Retail Assistant

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Responsibilities:

• Provide Administrative Support
• Perform data entry, verify documents and ensure accuracy of data
• Sorting, scanning and filing of documents
• Maintain and keep proper records of documents
• Coordinate and assist with Company's projects assigned
• 5.5 days work week

Any additional details not in this job description can be further clarified during the job interview.

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nuturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nuturing our students as a whole.

We have an exciting career opportunity for the position of Personal Assistant to President and invite talented individuals to join us in our mission.

Job Description:

• Manage President’s calendar of appointments and meetings.
• Coordinate and organise meetings, including preparation of agendas, materials, and follow-up on actionable tasks.
• Prepare detailed and accurate reports and documents.
• Attend various events organised by Chamber of Commerce or other local institutions with the President.
• Perform other tasks as directed by the President.

Requirements:

• Bachelor’s Degree in Business Management or related filed.
• 3 years of experience as Personal Assistant or similar role, preferably within an educational or academic setting.
• Excellent communication, organisational and writing skills.
• Detail-oriented with the ability to effectively manage multiple tasks simultaneously.
• Fluent in English and Chinese as required to communicate effectively with stakeholders, clients or partners across different geographical locations.
• Ability to adapt to changing priorities and work independently.
• Able to travel and attend events outside of regular working hours.

• To support the sales team in all admin duties.
• And other ad hoc duties assigned.

Requirements:

• GCE O Level and above
• At least 1 year of admin experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities:

• Assist in partial set of accounts.
• To handle Accounts Payable and Accounts Receivable (AR & AP).
• To verify and process local / overseas payments and staff expenses.
• Assist in quarterly GST reporting.
• Assist in Year-end stock take and Year-end audit.
• Banking errands and maintain filing system.
• To liaise with internal and external parties.
• To handle general administrative duties such as collection of mails, procurement, maintenance of office supplies etc.
• Assist in HR tasks.
• Perform any other accounting and administrative duties assigned by the superior from time to time.

Requirements:

• Minimum Higher Nitec / LCCI / Certificate or Diploma in Accounting or Business Studies
• Around 1-3 years of relevant experience and able to work independently with minimum supervision
• Possess strong numeric sense and detail-minded
• SAP experience will be an added advantage
• Computer literacy, experience in using MS EXCEL, WORD and familiar with MS Outlook and other office applications
• Able to start work on short notice

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

Job Description:

1. Performs routine laboratory test procedures (load samples, manual bench test, samples receiving, simple instrument operation).

2. Maintains and operates lab equipment; able to detect malfunctions and simple troubleshooting. Laboratory housekeeping (top up reagent and consumable, help to pick up phone call).

Job Requirements:

• Posses at least GCE 'N'/'O' Levels or NITEC or Diploma

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You!

Esther Lim Suk Hui

R1872808
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Our client is a Global MNC, one of the leading players in the Logistics/Transportation sector. Due to business needs, they are now recruiting an Admin Assistant to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Organize and maintain documents, such as policies, procedures, incident reports, and records.
• Assist with data entry, report compilation, and creating presentations
• Support compliance efforts by managing documents, keeping records, and tracking deadlines.
• Assist with scheduling meetings, preparing agendas, and distributing materials.
• Help arrange training sessions, keep training records, and monitor employee certifications.
• Other ad-hoc duties as assigned

Requirements:

• Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Tertiary education or equivalent required.
• Able to start immediately

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

Email Address: [email protected]

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R21101676 | Ng Zhi Qing Alethea

Operation Executive

Position title : Administrative staff

Location: 81 Tagore Lane S787502 (Shuttle bus service from Ang Mo Kio mrt station)

Working Days: 5.5 days alternate

Working hours : 9am - 6pm ; 9am-1pm (after probation can work from home on Sat)

Salary : Up to S$2500

Job Scope

• Handle simple bookkeeping
• Update system, simple emails & phone calls
• Data entries and financial records
• Provide insurance administrative support and tasks as assigned

Requirement

• Minimum Diploma holder preferred
• Preferably min 1-year relevant experience ; bookkeeping knowledge and good at administrative work
• Able to start work at short notice

Interested personnel kindly contact WhatsApp :+65 9299 4753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Margaret Law Corporation (www.margaretlaw.com.sg) is a boutique Singapore law practice specialising in intellectual property, corporate and commercial law.

We have a vacancy for a motivated team player to join us as an Administrative Assistant. The selected candidate will be part of a highly effective team managing the intellectual property portfolios of prominent local and international clients.

Requirements

1. At least one year of working experience in an office.

2. GCE "O" levels.

3. Familiarity with Microsoft Office, especially word and excel.

4. Good interpersonal, communication and writing skills.

5. Organised and attentive to details.

6. Good team player.

Key Responsibilities

• Provide general administrative support.
• Managing database records and monitoring deadlines.
• File and invoice management.

As we believe in skill upgrading and continuing education of our team members, opportunities of sponsored studies may be available.

Flexible or part-time work arrangements may be offered to suitable candidates.

Only shortlisted candidates will be notified.

· Respond to Customer Inquiries: Handle inquiries via phone, email, and in-person, providing accurate and timely information.

· Resolve Issues: Address and resolve customer complaints, ensuring a high level of satisfaction.

· Provide Product Information: Offer detailed explanations of products or services to assist customers in their decisions.

· Follow-Up Communications: Conduct follow-ups to ensure customer needs are met and gather feedback for improvement.

· Accurate Data Input: Enter data into databases and systems with precision, ensuring no errors.

· Maintain Records: Regularly update and maintain records, keeping information current and accessible.

· Verify Data: Cross-check entries for accuracy, ensuring compliance with data integrity standards.

· Confidential Handling: Protect sensitive data by adhering to confidentiality protocols.

· Manage Correspondence: Handle incoming and outgoing communications, directing them appropriately.

· Schedule Meetings:Coordinate appointments, meetings, and events, ensuring all logistics are in place.

· Prepare Reports: Assist in the creation of reports and presentations, ensuring accuracy and timely delivery.

· Support Office Operations:Coordinate office activities, manage supplies, and ensure policy compliance.

· Enter Application Data:Accurately process and enter application-related data into relevant systems.

· Verify Information: Ensure the completeness and accuracy of application data, following up as needed.

· Support Application Workflows: Track and update the status of applications, assisting in smooth processing.

· Maintain Documentation: Organize and store application data records for easy access and reference.

Location : Woodlands (Check point)

Job Scope:

• Generate & Track Warehouse Inbound & Outbound Processing Progress
• Liaise with Shippers, Warehouse, 3PL for Inbound and outbound delivery
• Facilitate import booking and creations. Prepare shipping documents and perform related administrative tasks.
• Collaborate with warehouse storekeepers and the supply chain department on inventory-related issues.
• Support General HR administrative work.
• Perform Daily Work Scheduling for Warehouse Temp Staff hiring.
• Perform Day-to-day bookkeeping entry
• Any ad-hoc duties if needed

Job Requirement

• Minimum 'O' Level / Diploma / Professional cert.
• Proficient in Microsoft Office Suite (Word and Excel).
• Meticulous with numbers, highly energetic, self-motivated and attentive to details
• Able to work independently and meet deadlines with minimal supervision and strong initiative
• Good communication skills with a positive working attitude
• Good communication in verbal English and Mandarin (to handle queries and feedback from English- and Mandarin-speaking counterparts)