Total 9 customer experience manager job vacancies in Administrative / Clerical category in d27 yishun sembawang

Job Description

Data entry, database and other computer-related tasks

Office administration duties

Manage phone calls and correspondence (e-mail, letters, etc.)

Supports operations by supervising staffs, planning, organizing and implementing administrative systems

Coordinating office activities and operations to secure efficiency and compliance to company policies

Undertake any other task delegated by the management

Handling chinese workers

Preparation of invoicing

Requirements:

Minimum Diploma

Responsible individual who is diplomatic and possess strong communication skills

Self-starter, fast learner and analytical with a “can-do" attitude

Good written and oral/presentation skills

Strong computer proficiency

Bilingual in English and other languages

Job Description:

• Guiding the organization’s activities
• Identifying opportunities to improve a business’ policies or objectives
• Ensuring a company is operating securely and effectively
• Preparing and reviewing operational reports
• Leading and/or participating in meetings
• Assisting managers in compiling information and reports
• Overseeing department budget planning and development
• Managing and maintaining all department databases
• Performing clerical accounting and general office duties as needed
• Developing strong relationships with cross-functional teams and departments

Requirement:

• Related minimum 4 years experience with office administrative duties.

The Innovation & Improvement (I&I) Office plays a strategic role in positioning Khoo Teck Puat Hospital and Yishun Health (KTPH & YH) for future success. I&I is dedicated to driving organisational changes that enhance the hospital’s ability to achieve its strategic objectives efficiently and effectively. I&I focuses on achieving superior outcomes in process, service and quality improvement through:

• Facilitating Improvement Initiatives: Collaborating with internal stakeholders to initiate and drive improvement projects, supported by meaningful data and analytics.
• Building Capabilities: Enhancing improvement skills and capabilities across the hospital.
• Fostering Innovation: Cultivating an innovation culture within the hospital.

The Assistant Manager / Manager / Senior Manager role focuses on the detailed planning and facilitating the implementation of improvement initiatives aimed at enhancing organisational performance and efficiency. The individual collaborates across departments to identify areas for improvement, develop strategic plans, and execute solutions that drive operational excellence.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Analyse Processes: Conduct in-depth analysis of existing processes to identify inefficiencies and areas for enhancement.
2. Continuous Improvement: Execute, coordinate and set up improvement framework and processes to provide the analysis to facilitate multi-faceted decision making for strategic, operational and clinical information needs with hospital key stakeholders.
3. Strategic Projects: Participate as a facilitator in key improvement projects to address the problem statement/operational challenges and deliver measurable improvements.
4. KPI Monitoring: Work closely with cross-functional teams to identify and establish metrics and KPIs to monitor the effectiveness of improvement initiatives and make data-driven decisions.
5. Change Management and Culture Building: Foster good working relationships with internal colleagues and assist the operational and clinical champions in their improvement projects. Act as the catalyst to influence stakeholders’ ownership and motivation towards continuous improvement.

(B) GENERAL

1. Support NHG Initiatives: Assist in new or revised NHG initiatives, programs, and events at the cluster level.
2. Corporate Event Support: Assist in the planning and support of corporate events as necessary.

Job Description

Responsibilities:

• Handle all bookkeeping tasks, payroll processing, financial reporting, and ensure compliance with government regulations related to financial matters.
• Oversee office administrative operations, including control and monitoring.
• Liaise with customers, suppliers, and service providers for accounts receivable and accounts payable matters as required.
• Manage inventory control, verification, and process purchase orders, sales orders, delivery orders, as well as product data creation and price list management via the ERP system.
• Assist with the preparation and documentation control for ISO9001:2015 and financial accounts audits.
• Oversee document control processes, including registry management, filing, and version control.
• Handle work pass matters in coordination with regulatory authorities.

Requirements:

• At least 3 years of experience in administrative duties and bookkeeping.
• Minimum GCE 'O' / 'A' level certification or equivalent from Malaysia.
• Ability to work independently, confidently, and take on ad-hoc tasks.
• Skilled in handling confidential information.
• Experience with Enterprise Resource Planning (ERP) software.
• Proficient in MS Office applications such as Excel and PowerPoint.
• Strong understanding of Singapore Government taxation, customs duties, CPF regulations, and shipping operations.
• Service-oriented, responsible, hardworking, and a good team player.
• Detail-oriented with the ability to plan tasks and work independently.
• Open to Singaporeans and Singapore Permanent Residents (SPR) only.
• Flexible working arrangement or 5-1/2-day work week.

Key Responsibilities:

• Administer and support PeopleSoft applications, including PeopleSoft HCM, FSCM, or CRM modules.
• Monitor and optimize system performance, ensuring high availability and reliability.
• Implement upgrades, patches, and enhancements to the PeopleSoft environment.
• Collaborate with functional teams to troubleshoot and resolve issues.
• Perform system backups, disaster recovery, and security management.
• Manage PeopleSoft security roles and permissions.
• Develop and maintain technical documentation for system configurations and procedures.
• Provide technical support and training to end-users as needed.
• Stay current with PeopleSoft updates, best practices, and industry trends.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in PeopleSoft administration (3+ years preferred).
• Strong understanding of PeopleSoft architecture, tools, and technologies.
• Proficiency in PeopleTools, Application Designer, PeopleCode, SQL, and SQR.
• Experience with database management (Oracle, SQL Server).
• Familiarity with web technologies (e.g., HTML, JavaScript).
• Strong analytical and troubleshooting skills.
• Excellent communication and collaboration abilities.

Salary Up to : $3000 to $3400 per month
Location : Woodlands Industrial Park E6

Working hours : 5 Days Work Week

9.00am to 6.00pm (Mon – Fri)

Job Description & Requirements

Responsibilities:

Prepare daily operation schedule

Handle customers’ enquiries & requests accordingly via phone calls or emails

Issuing and handling delivery and purchase orders between clients and suppliers

Co-ordinate and communicate with Operations Team when changes in schedule arise

Liasing with Operations Team for purchasing of spare parts and/or equipments

Support the company operations team

Maintain & send Daily/Weekly/Monthly Reports

Other ad hoc admin duties given

Requirements:

Good analytical and problem-solving skills and able to work in a fast-paced environment

Pleasant, good interpersonal & communication skills

Have a strong initiative and self -motivated with good learning mindset

Ability to work in a team

Committed and highly dedicated to roles and responsibilities.

At least 3 years of relevant working experience

Proficient in Microsoft Office (Word, Excel, PowerPoint) and good written/spoken communication skills (in English and Mandarin)

Company Benefits : AWS, Annual Leave (14 Days), Medical Benefits

Responsibilities

• Lead and manage a team of admin executives
• In charge of the day-to-day administrative functions
• Ensure smooth and adequate flow of information within the company to facilitate business operations
• Plan reception of customer or key executives who visit Singapore.
• Take charge of all facilities management matters such as fixed asset inventories, office renovation, door access, printers, installation and relocation etc.
• Manage contract, price negotiations and service performance with office vendors and service providers.
• Monitor due dates for renewal, termination of contracts and other follow-up actions.
• Oversee other logistic matters, like transport, telecommunications, mail/courier services, hospitality for meetings, off-site storage and asset management.
• In charge of the procurement and administration of all office supplies, pantry supplies, assets, inventories as well as maintenance and repair of office equipment.
• Renewal of corporate licenses
• Responsible of the logistics arrangement for new hire and Company Mobile Phone Management
• Support key executives with travel management matters, such as procurement of air tickets, housing rental arrangements, etc.
• Assist in ad-hoc assignments as tasked.

Requirements:

• Minimum GCE 'A' Level Business Administration/any field
• Fluent in English and Mandarin
• At least 3 years’ experience in an administrative
• Meticulous, positive attitude and good interpersonal skills
• Able to work in a fast-paced environment with tight deadlines with limited supervision
• Good prioritization skills and drive to achieve outcomes
• Strong verbal and written communication skills
• Proficient in Microsoft Office; Outlook, Word, Excel, PowerPoint
• Only applicants with strong Office and Administrative experience will be considered
• Job title commensurate with experience of candidate

Role and Responsibilities

• Responsible for the effective operation of the Mechem Sample and OPS Management group. Plans, schedules, and organizes necessary resources to ensure appropriate effectiveness of sample/sample kit logistical challenge in but not limited to: receiving, sample entry, and client service representation. Implements department policies to maintain facilities and equipment.
• Schedules logistic and/or sampling team, assign and optimize resources, identifies needed resources and coordinates the appropriate acquisition of facilities resources as applicable.
• Ensures that all entries into eLIMS are accurately completed and documented according to appropriate client requirements, client specifications, and other regulatory guidelines.
• Assist in data entries into eLIMS; Accurately completed and documented according to appropriate client requirements, client specifications, and other regulatory guidelines.
• Develops appropriate training plans, assures that staff is trained and proficient in all phases of Sample Receiving, Sample Entry, Client Services Representation, eLIMS utilization and any other Client Service applicable function as needed. Generates training modules, as needed.
• Provides metrics analysis and updates for distribution to staff and leadership.
• Carries out process improvements to continually maximize the efficiency of the personnel and Sample Management areas, recommend solutions and implementation of action plans.
• Perform general human resources responsibilities including recruitment activities, performance evaluations, and progressive disciplinary processes, enforces Affirmative Action department goals.
• Provides for safety and welfare of staff and supports/enforces Environmental Health and Safety Policies.
• Act as a mentor to other staff and is looked on as an expert on Operational/eLIMS problems for Sample Management related issues.
• Proactive interaction with internal and external clients, troubleshooting client issues
• Maintains appropriate shipping and receiving permits, including hosting appropriate approval audits.
• Resolves problems and notifies manager of resolution when job is within scope of own ability. Assists in meeting project goals within technical, time and budgetary constraints.
• Develop working relationship with internal clients/suppliers – particularly laboratory personnel and operations. Recommends approach and carries out solution as directed for more complicated problems.
• Able to lead project teams using management and leadership skills

Qualifications

• Minimum Diploma and 1-3 working experience on OPS planning.
• Knowledge and ability to interpret regulatory agency guidelines
• Ability to perform at an advanced level with minimal supervision.
• Ability to accurately interpret and communicate scientific and organization information with internal and external clients.
• Ability to negotiate issues, ideas and suggestions.
• Ability to effectively interact with clients and regulatory personnel.
• Requires strong customer service skills.
• Ability to perform intermediate/advanced computer skills (eg. Word, Excel, PowerPoint, Visio, Minitab). Working knowledge of eLIMS system, preferred.

Job Description / Responsibilities

· Support day-to-day operation

· Liaise with internal & external parties

· Prepare Invoices & Delivery orders for logistics operations

· Data entry & checking of supplier’s price to invoices, updating material price list, stock inventory.

· Provide general administrative support included answering phone calls, attending to visitors to meeting rooms, mailing of company’s letters and walk-in clients

· Manage document workflow, organizing, filing and retrieving of documents and maintain database and file records.

· Provide simple finance support functions such as coordinating billing, payment and input invoice into system.

· Respond to emails from clients and team members

· To carry out all other reasonable tasks and responsibilities as assigned by the management

· Any other adhoc duties when assigned

Qualifications & Requirements

· Singaporean , Permanent Resident

· Minimum GCE ‘O’ Level or Certificate in office skills or Diploma or equivalent qualifications with a least 1 - 2 years relevant experience in administrative duties

· Proficient in Microsoft Office (Excel, Word, PowerPoint)

· Detail-oriented, positive attitude, and willing to learn.

· Able to work independently as well as a team and communicate with all levels

· Bilingual in both English and Mandarin.

· Preferably Yishun Area

Working environment : Indoor

Monday – Friday : 8.30am- 6.00pm

Saturday – 8.30am – 12.30pm

Sunday/ PH - OFF