Total 12 customer service manager job vacancies in Administrative / Clerical category in Toa Payoh

We are looking for a reliable Office Admin Executive, this role will handling daily administrative duties, ensuring the office and the staff have adequate support to work efficiently.

Responsibilities

· Adjust schedules based on site conditions and propose changes for variances.

· Handle general administrative work and ad hoc duties

· Manage all work pass applications eg WP, SP, EP

· Arrange for courses eg CSOC, work-at-height, confinement space

· Managing daily routine operations such as handling phone calls & email correspondence.

· Handle enquiries on all customer service-related issue

· Ability to handle multiple tasks and prioritize effectively

· Attention to detail and accuracy in documentation

Others:

• Good team player
• Able to handle documents professionally and confidentially
• Produces meticulous and systematic work quality
• Able to manage stress of concurrent submissions

Qualifications:

· At least GCE ‘N’ Level or equivalent.

· Basic knowledge of Microsoft Office (Word, Excel, PowerPoint).

· Strong attention to detail and accuracy.

· Good organizational and time management skills.

· Ability to work independently and manage tasks efficiently.

· Expected salary: $2,500 - $3,000 per month

Working Hours:

• Monday to Friday 8.00am to 5.00pm (Including of 1 hour of lunch break)

We regret to inform that only Malaysians/SPRs will be shortlisted for consideration.

For further enquiries or submission, you may reach out to Irene (HR Executive) at [email protected]

responsibilities

Administrative Managers play a role in many parts of a business’s operations. This is a top-level role, meaning Administrative Managers work with other leaders and team members in each of the business’ departments. Administrative Managers have a lot of duties they perform on a daily basis, including:

• Guiding the organization’s activities
• Identifying opportunities to improve a business’ policies or objectives
• Ensuring a company is operating securely and effectively
• Preparing and reviewing operational reports
• Leading and/or participating in meetings
• Assisting managers in compiling annual budget information and reports
• Maintaining all policies and procedures manuals
• Hiring and training administrative staff
• Delegating tasks to administrative assistants
• Creating personnel folders for new hires
• Monitoring and projecting staffing needs
• Overseeing department budget planning and development
• Managing and maintaining all department databases
• Performing clerical accounting and general office duties as needed
• Developing strong relationships with cross-functional teams and departments

Our company look for candidate for job description as belows: -

1. Plan and manage technician for maintenance and servicing schedules
2. Managing stock
3. Liaise with client, suppliers and contractors
4. Assist sales in generating the quotation to client
5. Follow up with client for PO and work arrangements
6. Application of training course for technicians
7. Managing the handover process from Project side
8. Recording and filling of new contract
9. Recording of all the service report
10. Prepare monthly summary service report
11. Any other ad hoc job

Key Responsibilities:

1. Budget Planning and Development:
   • Collaborate with project managers and stakeholders to develop detailed project budgets.
   • Align budget planning with the scope, timeline, and deliverables of the project.
2. Financial Monitoring and Reporting:
   • Track actual project expenses versus budgeted amounts regularly.
   • Analyze financial data to provide insights and reports on budget utilization.
   • Identify variances and recommend corrective actions to avoid budget overruns.
   • Prepare periodic financial reports for senior management, including budget forecast and expenditure.
   • Monitor project expenditure by ensuring timely goods receipt and payment to vendors.
3. Compliance and Audit:
   • Ensure compliance with internal regulations and legal requirements.
   • Support internal and external audits by providing necessary financial documentation and explanations.
   • Maintain accurate records of financial transactions and budgeting activities.
4. Stakeholder Communication:
   • Serve as the point of contact for all budget-related queries from project teams and internal and external stakeholders.
   • Conduct meetings with project leads to review financial performance and adjust plans as needed.
   • Communicate budgetary updates, changes, or risks to stakeholders in a clear and timely manner.
5. Process Improvement:
   • Continuously evaluate and improve budgeting and financial tracking processes.
   • Implement tools and technologies to enhance budget accuracy, reporting efficiency, and cost management.

Key Skills and Qualifications:

• Education: Mininum Diploma in Finance, Accounting, Business Administration, or any other related field with relevant subjects.
• Experience: Minimum of 2 years in budgeting and financial planning. Fresh graduates who are willing to learn can apply.
• Skills:
  • Strong understanding of financial principles and project management.
  • Excellent analytical and problem-solving skills.
  • Proficiency in Microsoft Excel, PowerPoint and SharePoint
  • Strong communication and interpersonal skills for collaboration with cross-functional teams.
  • Ability to manage multiple tasks simultaneously and adapt to changes quickly.
  • Fast Leaner with an inquisitive mind

Job Summary

The Home Ownership Department supports families with children living in HDB rental flats who aspire to own their own homes. Through our flagship KeyStart Programme, we aim to transform the lives of these families by providing financial support and guiding them on their journey toward home ownership. Similarly, the Livelihood Department assists families seeking career advancement and increased employment income. We collaborate with community members to define their ideal job opportunities and support them in acquiring the mindsets, competencies, and skills needed to find, sustain, and excel in these roles, thereby enhancing their livelihoods.

We are seeking a highly organized and proactive Admin and Operations Associate to support the Home Ownership and Livelihood Department in overseeing, executing, and coordinating various administrative and operational tasks.

This role is crucial for managing robust documentation, ensuring effective communication between our team and relevant stakeholders, and maintaining smooth operational processes. As the first point of contact between new families and the team, the ideal candidate should excel in customer relationship skills, demonstrating a commitment to exceptional service and fostering positive interactions. Candidates should be passionate about our mission, detail-oriented, capable of handling multiple tasks simultaneously, and possess strong communication and organizational skills to contribute meaningfully to the lives of the community members we serve.

Key Responsibilities

1. Administrative Support

• Assist the Programme Manager or Lead with daily administrative tasks and programme-related activities.
• Provide secretarial support, including organizing and coordinating meetings, preparing agendas, drafting correspondences, recording meeting minutes, and creating presentations.
• Maintain and organize documentation and data, ensuring all records are accurate and complete for audit and compliance.

2. Operational and Logistical Support

• Coordinate programme activities and schedules to ensure smooth operations and timely completion.
• Provide administrative and logistical support for programme activities such as trainings conducted by the department.

3. Financial and Procurement Support

• Support the team with procurement and logistics for programme activities, including managing purchase requisitions and tracking expenses.
• Assist in monitoring budgets and ensuring proper accuracy in billing management, including claims, invoicing, and verifying staff claims.

4. Member (Client) Management

• Serve as the first point of contact for KeyStart members by attending to inquiries made via phone call, WhatsApp message, or email.
• Ensure that members meet the basic eligibility criteria before working with members to ensure submission of relevant data and documents to facilitate informed and accurate evaluations by the team.
• Schedule appointments between members and the team’s relevant staff, ensuring timely and efficient coordination.
• Track and monitor the progress of each inquiry to ensure members are attended to by the team and that all follow-up actions are completed effectively.

Job Requirements

Experience and Experience: Any relevant experience in administration, operations, or social services will be advantageous. Candidates with no relevant experience but who possess the capacity to learn and meet other requirements will also be considered.

Skills:

• Strong organizational abilities with meticulous attention to detail. Capability to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication skills, with the ability to handle inquiries and interact professionally with clients and team members.
• Strong interpersonal skills with a can-do attitude, demonstrating ownership of assigned tasks and a problem-solving mindset in a fast-paced environment.
• Ability to work both independently and collaboratively, with flexibility to adapt to changing needs and deadlines.
• High level of accuracy in handling data and documentation, with a sharp eye for details.

Technical Proficiency:

• Basic Requirements: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Additional Advantage: Familiarity with Microsoft Access, SharePoint, and Power Automate is a plus. Training will be provided to enable proficiency in these tools.

Location: Sin Ming

Working day: 5.5 Days (Alternate Sat)

Working hour: 9am to 6pm, Sat: 9am-1pm

Salary: $2300 - $3000

Job scope:

• Day-to-day administrative support, laise with Accounts and HR dept
• To receive customers and understand their needs
• Assist in quotation/invoicing/customer handling
• Updating of information into systems
• Other ad-hoc duties as assigned

Requirements:

• Must be very proficient in Microsoft Word and Excel
• Basic Chinese speaking preferred to handle Chinese suppliers and clients
• Min 2 years admin experience

EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443

Job Summary:

• Salary Range: Up $5,500 + AWS + Average 2.5 Months VB
• Working Location: Central
• 5 days working day

Job Responsibilities:

• Prepare Letter of Offers for new and renewal of Leases and Licences
• Prepare documents for Variation to Letter of Offers / Agreements, Novation, Pre-Termination etc
• Preparation of letters for lease related matters, including letters to tenants for application of utilities,letters to remind tenants of lease obligations
• Conduct Business Profile Search for prospects and tenants
• Update Standard Operating Procedure (SOP) & maintain an efficient and effective document system to meet documentation standards
• Responsible for all internal/external audit check compliance for the Department
• Keep track and process all lease related matters.
• Maintain and update in-house system with lease information for billing purposes.
• Handle POS integration related matters
• Keep track and process all lease management related matters.
• Process security deposit refund to tenants
• Handle GTO related matters
• iaison works with appointed lawyers for preparation of agreement.
• Perform other administrative support to department (i.e. sort, scan, process, file/efile documents, process payments that is relating to the department, assist in stationery and office supplies to department etc.

Requirements:

• Possess comprehensive knowledge of Landlord/Tenant obligations in commercial terms

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

Key Responsibilities

• Responsible and accountable for the commercial management of a grocery store (Mini Mart) mainly selling Indian and Bangladeshi items, maximizing sales and minimizing losses.
• To lead and motivate the grocery store team, develop and improve all staff to reach and maintain a high level of customer service and selling skills.
• Ensure store operation standards are adhered to by all grocery store staff.
• Ensure daily briefing to staff on sales target.
• Ensure daily housekeeping standards are maintained.
• Manage complaints cases whenever necessary.
• Provide the training and coaching to the team.
• Responsible to review store transactions on a daily basis as a control to detect and prevent any irregular and suspicious transactions
• Monitor and maintain compliance of all company policies and procedures to make sound business decisions and communicate/educate all staff.
• Responsible for roster planning to ensure sufficient manpower at all time.
• Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives.
• Assist in other ad-hoc duties as and when required.

Requirements

• At least 4+ years working experience in sales and distribution of merchandise in a retail environment, preferably in Grocery/Trading stores.
• Results-orientated with strong understanding of day to day in store operations.
• Energetic and self-motivated individuals highly preferred.
• Minimum A level, diploma.

Roles & Responsibilities

You will oversee and lead a team of Admin Personnel in providing administrative support as well as customer service to the team and the residents.

• Reporting to Senior Admin Manager
• To collate/check on Staff Attendance Report and pass to GM for vetting on 7th of every month.
• Record / write minutes for Admin and Operations Monthly meeting.
• Human Resource - New Staff onboarding / resigned staff outgoing / Employee records / activate & deactivate staff access card.
• Facilities Booking/ Permits
• Sourcing, inviting and awarding Quotations for approved Admin contracts. Example - Insurance, Stationeries, Copier Toner, Paper and staf uniform
• Prepare Saturday Rosters for Admin and Call Centre team / Plan cover for staff absence and staff who are on leave
• Collation of new and renewal TOL. Liaise with Tenant and landlord and PO for missing documents
• Assist in sustainability projects
• Collating and submitting staff claims for transport, overtime and wellness benefits
• Co-ordination of various certification documentation for internal and external audits
• Summon offence notice on BES (By law carpark obstruction) till closure
• Booking of Badminton court.
• Cover PA during her absense for writing minutes, preparing GM documents
• Overseeing daily reporting for permits/quarterly reporting on admin contracts ending to HDB
• Feedback system / CFMS system support
• Presentation at GM and HOD for admin related matters

Requirements:

• Min Dip in related studies
• Min 3 - 5 years of admin managerial experience
• Independent, analytical and able to perform under pressure and tight timeline
• An effective communicator with strong analytical skills
• A team player who is meticulous to details
• Proactive in driving new initiatives

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidate will be notified.

Registration No: R1221775

EA License No: 20C0426 (Elitez & Associates Pte Ltd)

Job Responsibilities

• Compile and verify staff attendance records
• Document and transcribe minutes for both administrative and operations monthly meetings.
• Manage various Human Resource tasks, including onboarding new staff, handling staff departures, maintaining employee records, and overseeing the activation and deactivation of staff access cards.
• Coordinate facility bookings and permits.
• Source, invite bids, and award contracts for approved administrative needs, such as insurance, office supplies, copier toner, paper, and staff uniforms.
• Prepare Saturday work schedules for the administrative and call center teams, as well as plan coverage for staff absences and leaves.
• Organize and maintain records for new and renewed tenancy agreements, collaborating with tenants, landlords, and Purchase Orders to address any missing documents.
• Provide assistance with sustainability projects.
• Collect and submit staff claims related to transportation, overtime, and wellness benefits.
• Manage the coordination of various certification documentation for both internal and external audits.
• Oversee daily reporting for permits and quarterly reporting for administrative contracts set to expire, particularly concerning Housing and Development Board (HDB) agreements.
• Provide support for feedback and Computerized Facilities Management System (CFMS) and deliver presentations to the General Manager and Heads of Departments on administrative matters.

Job Requirement

• Candidate should possess a diploma or degree in related studies
• Possess a minimum of 5 years of admin managerial experience
• Collaborates well within a team and pays great attention to detail
• Proactively takes the lead in implementing new initiatives

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration No.: R21103560

EA License No.: 20C0426 (Elitez & Associates)

Join our CareElderly family of Senior Activity Centres to keep the seniors active and empowering them with a renewed sense of purpose to become channels of support in the community! Currently positioned at 2 locations at Circuit Road and Golden Ginger estate in Serangoon North, serves seniors in the surrounding blocks.

Frequency of commitment

At least 2 days a week (Monday to Saturday)

Available Timing for each commitment

Morning: 8.30am – 12.30pm

Afternoon: 1.30pm – 5.30pm, 4pm – 8pm (based on needs)

(Note : commitment of 4 hours in any of preferred timing above)

Flexibility

You can choose any of the available days and slots of 4-hour within the week. We are seeking individuals who are able to commit 2 days a week regularly. Service contract can be terminated anytime without notice period.

Service Scope

Outreach (Main Focus)

1. Block combing / door knocking on assigned blocks/units to introduce AAC services and encourage membership registration, also through distribution of flyers
2. Admin - Preparing and maintenance of records and information critical for follow-up actions, and preparing necessary reporting to (Data entry of work done, membership registration & data verification)
3. Report back to centre staff and update on outreach done for the day/any follow-ups required

Befriending & Buddying / Outreach for current members

1. Visit seniors who are under Befriending & Buddying List (once a week/once a month)
2. Check-in/home visit for current seniors who are members
3. Admin – Data entry through online forms on work done

Centre Activity/Programmes (where necessary only)

1. Assist centre staff in running programmes/facilitate simple programmes
2. Admin – Data entry for work done

Preferred Requirements (although not compulsory)

1. Prior experience in home visiting/block combing
2. Have worked/volunteered with seniors
3. Able to work independently / do home-visiting alone
4. Able to do online form filling / basic administrative duties

Service Payment

$12 per hour (all payments subject to CPF prevailing rates)

Find out more on the incentive program for achieving the minimum target of seniors’ membership with AACs

Submit your CV to [email protected] today!

• Location: Central West
• 5-day work week

This role is will eventually be promoted to an Office Manager position. The successful candidate will undergo training and development to gradually assume responsibilities in managing HR, accounting, and procurement functions.

RESPONSIBILITIES:

Human Resources:

• Assist in recruitment processes, including posting job openings and scheduling interviews.
• Maintain employee records and ensure compliance with HR policies.
• Facilitate employee onboarding and orientation processes.

Accounting:

• Handle basic accounting tasks, such as data entry, invoice processing, and expense tracking.
• Assist in the preparation of financial reports and statements.
• Collaborate with the finance team to ensure accurate and timely financial transactions.

Procurement:

• Manage office supplies and place orders as needed.
• Assist in vendor management, including negotiating contracts and monitoring service agreements.
• Maintain accurate procurement records and track inventory levels.

Office Management:

• Oversee general office operations and maintain a clean and organized work environment.
• Coordinate office events and meetings.
• Handle incoming inquiries and direct them to the appropriate department.

REQUIREMENTS:

• Minimum of 5 years of experience in office administration, with exposure to HR, accounting, and procurement functions.
• Bachelor's degree in Business Administration, Human Resources, Accounting, or a related field.
• Familiarity with HR processes, basic accounting principles, and procurement procedures.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficient in Microsoft Office Suite.

[EA License Number] 18C9289 | [Registration Number] R1551292

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies License Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data