Total 749 customer service manager job vacancies in Administrative / Clerical category in Singapore

(EAST REGION) - Bedok

Job Summary:

• You will be a key member to participate in international transportation contract negotiation with ocean liners and freight forwarding companies. You are required to also communicate effectively with internal sales, manufacturing companies and external service providers set up agreement, SOP and all freight related matters. In additional, KPI setting, data analysis and market research is required in day-to-day operation.

Job description:

• Participate in annual ocean and air freight negotiation
• Daily effective communication with internal and external parties
• Prepare monthly volume tonnage, KPI and performance evaluation report.
• Shipping Market Analysis
• Provide operation solutions and cost savings activities
• Expect to lead a team and not only to provide supervisory function but also able to transfer knowhow to the team members

Requirements:

• Diploma / bachelor’s degree in any disciplines with 5 years of experience in shipping, freight forwarding or MNC involved in logistics related role
• Experience and knowledge of shipping and logistics related activities are essential.
• Proficiency in MS Excel, Power point and Word
• Good Communication and presentation skills
• Able to work under high pressure and meeting tight timeline.
• Mature, honest, self-motivated with strong interpersonal skills
• Able to travel and work at irregular hour (occasionally)

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Job Description:

• Assist in purchasing parts and processing of purchase order to suppliers.
• Prepare invoice and delivery order for shipment.
• Prepare accurate quotation to customers on different parts pricing.
• Coordinating with warehouse personnel in maintaining inventory of parts.
• Monitor delivery schedule and provide accurate update to customer regularly.
• Perform ad hoc duties as assigned.

Job Requirements:

• Good interpersonal and communication skill
• Related working experience preferred
• Well verse in Microsoft Office application especially Excel Spreadsheet
• Ability to work independently

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

Responsibilities will include:

• Managing a calendar for two principals, as well as joint management of a firmwide calendar along with an admin team.

• Providing administrative support to the executive team.

• Managing high volume inbox and shared inboxes.

• Planning travel arrangements, itineraries, and accommodations for the partners.

• Securing visas and passport updates for principals and tracking visa/passport expiration dates.

• Coordinating and organizing internal and external meetings and follow-up on action items.

• Overseeing the daily operations of our Singapore office, ensuring a well-organized and efficient work environment.

• Acting as the point of contact for office-related inquiries and issues.

• Greeting in-person guests.

• Coordinating dining reservations for investor and management meetings.

• Assisting with one-off and recurring projects and events as needed.

• Maintaining clear and accurate documentation of all administrative processes.

The full-time position will be based in Singapore, with a temporary contract running from 3-6 months. This role could be potentially converted to a full-time role.

Requirements/Qualifications:

• 2-3 years related experience.

• Superior communications skills, particularly in written communications.

• Keen attention to detail.

• Self-motivation, with demonstrated achievements in previous academic and work experience

• Comfort interacting with all levels of leadership.

• Ability to work both individually and collaboratively.

• Willingness to think critically, from first principles, and to change your mind based on evidence.

• Advanced knowledge of the Microsoft suite of products (Outlook, Word, Excel) and general technical acumen.

Job Title: Admin Manager

Location: TutorJohn Learning Centre, 143 Teck Whye Lane #01-231

TutorJohn ll, 144 Teck Whye Lane #01-217

Company: TutorJohn

About Us:

We are a leading tuition center dedicated to providing high-quality educational services to our students. Our team is passionate about creating a supportive learning environment where students can thrive academically and reach their full potential.

Position Overview:

We are seeking a detail-oriented and organized Administrative Manager to join our team. The Administrative Manager will be responsible for overseeing the day-to-day administrative operations of the tuition center, including managing office procedures, coordinating administrative staff, and ensuring efficient workflow.

Responsibilities:

Develop and implement administrative policies and procedures to ensure smooth operations.

Supervise administrative staff and provide guidance and support as needed.

Coordinate administrative functions, such as scheduling, record-keeping, and inventory management.

Oversee facility management, including maintenance, cleanliness, and safety.

Manage office supplies and equipment, and liaise with vendors as necessary.

Handle administrative tasks, such as answering phones, responding to emails, and processing paperwork.

Assist with financial management, including budgeting and expense tracking.

Coordinate with other departments to ensure seamless communication and collaboration.

Address any administrative issues or concerns in a timely and effective manner.

Maintain confidentiality and discretion with sensitive information.

Requirements:

Bachelor's degree in Business Administration, Management, or related field.

Proven work experience in administrative management or a similar role.

Strong leadership and interpersonal skills.

Excellent organizational and time management abilities.

Proficiency in MS Office and other relevant software.

Attention to detail and accuracy.

Ability to multitask and prioritize tasks effectively.

Strong problem-solving skills.

Knowledge of administrative procedures and best practices.

Benefits:

Health insurance: We provide comprehensive health insurance coverage to ensure the well-being of our employees and their families.

Professional development opportunities: We support employee growth and development through training programs, workshops, and educational opportunities to enhance skills and advance careers.

Competitive salary: We offer a competitive salary package to attract top talent and reward employees for their contributions.

Flexible work arrangements: We offer flexible work arrangements, including remote work options and flexible hours, to accommodate individual needs and promote work-life balance.

Employee discounts: We provide discounts on tuition fees for employees and their immediate family members enrolled in our tuition center programs.

Performance bonuses: We offer performance-based bonuses or incentives to recognize and reward employees for their hard work, dedication, and achievements.

Employee recognition programs: We have employee recognition programs in place to acknowledge and celebrate outstanding performance, contributions, and milestones.

Social events and team-building activities: We organize social events, team-building activities, and company outings to foster a positive work culture, strengthen team relationships, and boost morale.

Salary: $1200 - $3000

How to Apply:

If you are keen, please fill in this short form and shortlisted candidates will be asked for a Zoom interview.

https://tinyurl.com/TuitionCentreJobRegistration

We thank all applicants for their interest in joining our team. Only those selected for an interview will be contacted.

JOB DESCRIPTION

The ideal candidate will require a high level of organizational skills, attention to detail and the ability to handle multiple tasks simultaneously. The candidate will be exposed to automotive compliance and finance related processes and must show the initiative to improve the current process while overseeing the day to day operations.

RESPONSIBILITIES

• Oversee the team independently with minimal guidance
• Ensuring daily administrative procedures are complied
• Take up responsibility and ownership for assigned cases and scope of support coverage
• Support in the monthly financial closing process, ensuring timely completion of all closings

REQUIREMENTS

• Minimum Diploma qualification or equivalent
• Able to perform with minimum supervision in a dynamic and fast paced environment
• Attention to details, displays positive initiatives and is self-motivated
• Proficiency in Google Suite and/or Microsoft Office (Excel, Words and Powerpoint)
• Candidates with prior experience in related fields will be preferred.

Responsibilities:

· Lead and oversee various functional teams

· Responsible for optimizing all aspects of the company's operational processes, including procurement, sales administration / order fulfilment, lease management and logistics operations

· Fulfil clients’ orders, manage end-of-lease (EOL) operations, and ensure operational effectiveness while meeting budgetary goals and ensuring client satisfaction

· Manage sales order fulfilment, procurement and logistics operations for the company

· Overseeing sales administration support and the processing of sales orders from clients’ PO receipt to delivery and billing, ensuring accuracy

· Collaborate closely with sales teams to address any work matters related to order fulfilment and delivery

· Manage procurement processes, encompassing inventory part number creation, purchase order issuance, order tracking and goods receipt entry

· Maintain good supplier / partner working relationships to ensure timely delivery of goods and services

· Collaborate closely with suppliers / partners to coordinate shipment delivery

· Implementing corrective actions to maintain optimal inventory levels and operational efficiency

· Provide leadership for management of EOL processes for all leased assets

· Overseeing activities such as tracking assets collection progress, providing management with visibility of status and highlighting business impacts with resolution recommendations and driving process improvements

· Manage quoting processes to customers to minimize costs and improve profitability

· Oversee logistics operations, including inventory management, warehouse operations and delivery processes leveraging logistics service providers Continuously optimize workflows to minimize costs and enhance delivery service levels

· Monitor logistics service provider performance closely, providing regular feedback to maintain the high service level standards

· Conduct vendor evaluation process, ensuring that the best forwarder / service provider is chosen based on criteria such as reliability, cost-effectiveness and service quality

· Develop, manage budgets for operations-related expenses and monitoring expenses Ensure compliance with relevant regulations and company policies related to procurement, order processing, logistics, supporting internal and external audits as needed

Requirements:

· Bachelor’s Degree in Business Administration, Supply Chain Management, Logistics or related field

· Proven experience in Operations Management, preferably in IT Distribution and Technology sector

· Strong leadership skills with the ability to motivate and manage team

· Proficiency in relevant software and systems for inventory management, procurement and logistics

· Excellent communication and interpersonal skills, with the ability to thrive in a fast-paced environment

Please include in the CV

· Last drawn

· Expected salary

· Notice period

Interested candidates, please submit your CV in MS Word format to [email protected]

EA License No: 06C4642

EA Reg No: R1110624

All applications will be treated in strictest confidence and only short-listed candidates will be notified

*** SINGAPOREAN ONLY ***

• Basic $1800-$2400 (depends on experience)
• AWS + Bonus + Yearly increment
• Mon-Fri 9am-5.30pm, Alternate Sat 9am-1pm
• Location : Jurong East
• **Logistics MNC**

Responsibilities:

• Provide customer service support via phone and email
• Monitor incoming and outgoing shipment
• Prepare import and export shipments documentation
• Perform any other duties as and when assigned

Requirements:

• At least O Level and above
• At least 1 year Customer Service experience in related field
• Proficient in MS office
• Able to commit OT when required

For consideration, kindly submit your CV by clicking “APPLY” or email to [email protected]

**Only shortlisted candidate would be notified**

KPMG’s Global Mobility Services professionals advise on global mobility concerns, employment tax and remuneration reporting issues that multinational companies face when employing expatriate employees. Our Global Mobility services include providing tax planning advice to high net-worth individuals. KPMG provides comprehensive training to develop our professionals’ career.

Our Awards & Accolades:

• Regional Tax Firm of the Year – International Tax Review Asia-Pacific Tax Awards 2022
• Singapore Tax Firm of the Year – International Tax Review Asia-Pacific Tax Awards 2022
• Singapore Tax Disputes Firm of the Year – International Tax Review Asia-Pacific Tax Awards 2022

Your responsibilities include:

Mobility Consulting:

• Provide mobility consulting services to assignees and their families
• Prepare cost projection, and assignment letters and explain the relocation benefits to assignees
• Coordinate with relocation vendors on immigration and relocation logistics
• Act as the main point of contact for the assignees’ move from home to host country
• Track and monitor the progress of relocation activities
• Assist with bi-annual reviews of assignment allowances
• Assist to prepare monthly payroll instructions for assignees

Regional coordination

• Coordinate with KPMG offices on assignee tax matters
• For national insurance /pension funds, work with different KPMG entities to contact with client entities in different location

Our ideal candidate:

• At least 5 years related experience with a University degree in any discipline.
• Knowledge in global mobility, expatriate tax, or expatriate payroll will be an added advantage
• Possess the ability to work independently, multitask and perform in a fast pace environment.
• Strong organization skills with an eye for detail.
• Strong interpersonal and communication skills to work with colleagues from various levels.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Good Pay + Good Bonus ( 5 Days Work Week )

Junior / Entry Level / No experience / Senior Welcome apply / Full Training Provided

Occupation

Administration Clerk

Job Description & Requirements

* Answering phone calls & administration work

General admin duties

Other adhoc duties assigned by Management

Job Requirements :

* Minimum a GCE ‘N’ or GCE ‘O’ Level, LCCI book-keeping

* 1-2 years admin related working experience

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Description & Requirements

1. Roles & Responsibilities

Advance Recycling Enterprise Pte Ltd is the leading organization in the environment sector and the market leader of plastic recycling in Singapore, managing by young entrepreneurs, as one of the safest and best companies to work forWe believe on work/life balance
We believe you work/learn, you will move up fast

2. Good to have

Data entry/shipping doc/Adminstration Role

Assist/coordinate in operation
Purchaser/Basic Accounts
Basic QA checker

3. Why you should apply

Lots of Learning Opportunites
Self Growth
Transport incentives provided

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

About Family Service Centres (FSC):

Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs strive to make a positive difference in the lives of those they serve.

Responsibilities: ​

• Ensure efficient and smooth day-to-day function of the centre. ​
• Provide exceptional customer service through attending to phone calls, walk-ins and handling of general enquires. ​
• Promote compliance to ethical and responsible data use principles by ensuring necessary data is collected, updated, and maintained in the systems. ​
• Providing administrative and clerical activities for the centre. ​
• Execute the organizational workplace safety and emergency response exercises and procedures. ​
• Adhere to the organization’s financial management and procurement processes. ​
• Maintaining strong relationships with partners, vendors and contractors. ​

Requirements: ​

• ‘A’ Levels/ Diploma holder ​
• At least 2 years of related administrative experience ​
• Service-oriented ​
• Outstanding communication (verbal and written) and interpersonal abilities ​
• Pleasant disposition and able to work with others ​
• Proficient in the use of Microsoft applications (Office 365) and IT systems ​
• Possesses problem solving skills ​
• Independent in managing and executing work tasks ​
• Positive professional attitude, has initiative and is innovative ​
• Organized and resourceful​

Work Location: Champions Way

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

We are seeking a highly motivated and independent professional to manage the administrative aspect of our Engineering Business -

• Manage information in spreadsheets and reports
• Keep records and reports up to date
• Handle administrative issues in their area of expertise
• Carry out clerical duties, including answering phones to address customer queries and prepare documents such as drafting of quotations, invoices etc.

Basic Microsoft office skills in Word and Excel are necessary.

Work Location: Labrador Park

Working Hours: Mon to Fri Office Hours

Monthly Salary: up to $3,450 per month

Contract Duration: 11 Months Contract

Job Scope:

• Provide frontline support to onboard and guide stakeholders in IMDA Open Innovation Platform (OIP)processes and coordinate any related virtual or physical meetings with the stakeholders.
• Provide administrative support to users and content management for OIP website for publication of quarterly challenges.
• Provide support and coordinating administrative matters for OIP related consultancy sessions, pitch events, evaluation and award of Challenge Solvers.
• Collect and analyse feedback from OIP stakeholders on the servicers provided by the OIP Team and improve the operations for better service delivery.
• Provide weekly updates, stats and trend summary on new users, proposal submissions, and progress of the key deliverables/outcomes on the OIP’s performance.
• Support the generic reach-out activities to enablers and tapping on network resources to increase number of submissions during Call launches.
• Maintain and update OIP users database and mailing list subscribers etc.
• Additional support on the new OIP website product development process and operations such as user testing, Live Verification etc.
• Manage OIP email inbox and be the first responder for any enquiry from OIP users or the general public.
• Perform any administrative or miscellaneous assignments as advised.

Requirements:

• Strong interpersonal, communication and writing skills.
• Be passionate in open innovation, start-up ecosystem and digital technologies.
• Self-motivated and a team player who can also work independently to deliver results.
• Highly organized with ability to multi-task.

Kindly email your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Requirements

• Diploma in any discipline
• Willing to work rotating shifts including night shift and weekends
• Willing to comply with the Standard Operating Procedure when discharging duties

Responsibilities

• Plan and supervise the care of residents
• Develop and implement programmes and activities for the well-being of residents
• Put up monthly interview records for residents
• Ensure proper maintenance of the Home's equipment
• Ensure the cleanliness of the Home’s premises

The Welfare Homes are for destitute persons.

We regret that only shortlisted applicants will be notified.

Job Responsibilities

• Support Deputy General Manager with administrative tasks.
• Handle procurement and office supply management.
• Ensure accurate documentation and record-keeping.
• Administer tender processes.
• Manage staff onboarding and offboarding.
• Prepare and manage summons and arrears.
• Oversee team to ensure excellent customer service for walk-in residents.
• Manage inbound calls and feedback.
• Prepare and submit monthly reports.

Job Requirement

• Candidate should possess a Bachelor’s degree in Business Studies or related field
• Minimum of 5 years of administrative experience with strong customer service skills.

How to apply:
By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration No.: R21103560
EA License No.: 20C0426 (Elitez & Associates)

Corporate Support (80% before launching of new ERP system, not required after launching of new

ERP system)

• Create purchase orders, invoices, packing lists and purchases.
• Verify shipment detail upon receipt and before delivery.
• Coordinate, monitor and follow-up with internal department/forwarders/carrier on
• document issuance, incoming / outgoing shipment and payment arrangement.
• Complete documenting for new customer/vendor registration
• Monitor and follow up on account receivables/payable and inbound/outbound deliveries.
• Monitor and report on inventory levels. Stock take.
• Control correspondence, design filing systems.
• Sourcing & Purchasing & Maintaining of Office Supplies
• Any other administrative duties as required.

Accounts Executive (20% before launching of new ERP system, 100% after launching of new ERP

system)

• Handle accounts receivable and payable
• Record business expenses
• Submit expense claims on behalf of CEO and COO
• Maintain accurate and up-to-date financial records
• Assist with month-end and year-end closing processes
• Assist in yearly audit and liaise with respective debts on audit requests
• Cover other finance duties as required

Requirements:

• Minimum 1 year of working experience in accounting or finance
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Position Title: Operation Manager

Location: Lentor
Working Day: 5 day work week
Working Hours: 9am-6pm
Salary: $4,000-$5,500 (Depends on Experience)

Job Scope:

• Ensuring the business operates within the company's mission statement
• Design and build our operations infrastructure
• Design and implement operations workflow processes and improvements
• Ensure order processing and execution is done seamlessly
• Ensure effective planning and execution of operations
• Analyze statistics
• Provide development and improvement in the short term and long term operations performed
• Cost and defects tracking
• Involvement in day-to-day operations
• Manage a team of operational staff from dispatch to warehouse

Requirement:

• 5-10 years’ experience in operation management in F&B/Retail/E-commerce/FMCG environment

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious-looking person(s) / articles
• Perform other reasonable duties assigned by the assigned by the Management

Only shortlisted candidates will be notified.

Employer: Grace Orchard School

As the Administration Manager (AM), you will assist the school management in the general administration of the school. You will lead and supervise a small team of executive and corporate support staff to uphold service excellence and work in close collaboration with the teaching and allied professional staff to achieve the desired school strategic outcomes.

Responsibilities

You will support the school leaders and management in the following areas:

• Lead the front office team through promoting a culture of service excellence and growth.
• Lead and manage the front office team to ensure sound and efficient administrative processes with good corporate governance.
• Ensure the school admin operations, processes and execution comply with the prevailing legislative requirements, policies and guidelines.
• Manage the school’s general office administration and day-to-day operations, and ensure business continuity during sudden or gradual disruptions.
• Manage the procurement of goods and services for school administrative use, including the office equipment and telecommunication services.
• Manage and ensure timely renewal of the contracts and licenses of the school.
• Oversee the administration of the Financial Assistance Scheme for students in consultation with the school management and senior social worker.
• Oversee the administration of the Student Admission process in consultation with the school leaders and management.
• Plan and allocate resources to ensure optimisation and good stewardship.
• Harness the knowledge and use of IT to increase productivity and enhance the school administrative processes.

Requirements

• A motivated individual who is committed to continuous improvement and work excellence.
• Strong communication skills, with the ability to lead and work well in teams.
• Good organisational skills with the ability to multitask in a dynamic and fast-paced environment.
• Experience in general administration would be an advantage, preferably in a managerial role.

• Consistently offer professional, friendly and engaging service
• Is present in the lobby and at the reception in order to meet guests on a daily basis, enhance guest satisfaction
• Handles guest feedback, ensures follow up
• Develop close relationships with guests to encourage loyalty
• Ensure guests receive a warm and friendly welcome
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Ensures that guests receive a warm and personal welcome from the team
• Identify and develop existing policies and procedures to improve the guest experience
• Review all arrival and VIP reports to ensure all special requirements are met or exceeded
• Liaise with Front Office and Housekeeping team to ensure smooth arrival/departure of VIPs
• Establishing a strong working relationship with the Executive Chef and kitchen team
• Generating monthly reports, ordering beverages and completing stocktake
• Minimum 3- 5 years of related experience preferably in the Hotel industry
• Mature, energetic, assertive, independent and a team player
• Strong leadership skills with excellent interpersonal and communications skills
• Perform other reasonable duties assigned by the Management.

Only shortlisted candidates will be contacted.

Highlights:

• Contract Duration:12 months agency contract
• Salary range:$2200 per month
• Working location: Kay Siang Rd
• Working hours: Monday – Friday; 8:30am – 6:00pm

Requirements:

• Diploma holder.
• 1 year of relevant work experience.
• Exposure/interest in social service industry is advantageous.

Description:

• Assist Probation Officers during various social investigations and supervision with various tasks (e.g.: recording case notes, basic information gathering, liaising with community partners)
• Support in referral management to various agencies (e.g.: social service agencies, medical professionals) for any financial, physical, or social needs identified.
• Email correspondence
• Note taking for case review meetings, and data entry duties.
• Other duties assigned.

Interested applicants, please apply via the job portal or forward your CV to [email protected]

Giovanna Widjaja

Outsourcing Team

Reg No: R22108890

BGC Group Pte Ltd

EA Licence number: 05C3053

*** SINGAPOREAN ONLY ***

• Basic $1800-$2400 (depends on experience)
• AWS + Bonus + Yearly increment
• Mon-Fri 9am-5.30pm, Alternate Sat 9am-1pm
• Location : Jurong East
• **Logistics MNC**

Responsibilities:

• Provide customer service support via phone and email
• Monitor incoming and outgoing shipment
• Prepare import and export shipments documentation
• Perform any other duties as and when assigned

Requirements:

• At least O Level and above
• At least 1 year Customer Service experience in related field
• Proficient in MS office
• Able to commit OT when required

For consideration, kindly submit your CV by clicking “APPLY” or email to [email protected]

**Only shortlisted candidate would be notified**

-Engage with guests at all touch points, ensuring satisfaction and creating opportunities fas well as proactively identifying and bring forth action any areas for service recovery.

-Ensure that all guest requests are efficiently delegated to Housekeeping, Front Office, Concierge, Food & Beverage and other relevant hotel departments, and that follow up is completed to ensure guest satisfaction.

-Ensure that all requests are taken care effectively to a level that meets and exceeds guest’s expectations.

-Facilitate and drive continuous excellence through regular management review of key goals and strategies for hotel, departmental functions and key processes.

-Facilitate timely corrective action planning and implementation to support the continuous improvement in the area of guest experience.

-Conduct Guest Experience Management overview induction for newly hired department heads and supervisors.

-Provide weekly and monthly updates on guest experience and satisfaction scores and identify areas of improvement.

-Be an expert of product and service standards, and ensure that the process of standards and audit as well as reporting tools are well communicated to the operational teams.

-Monitor and analyze guest feedbacks (complaints/congratulations/inquiry) from Social Media, Emails, Call Centre, etc. and facilitate action plans necessary for improvements.

-Effectively manage hotel’s online reputation and ensure that guest feedback is responded to and followed up accordingly.

-Review hotel operations and key touch points from a guest’s perspective on a regular basis, ensuring that the guest experience is at the heart of all implemented services and procedures.

-Develop and assist with training activities focused on guest experience and satisfaction.

-Liaise regularly with Key Department Heads to coordinate the welcome/farewell of guests to/from the hotel, including VIP, return and long stay guests.

-Coordination of VIP amenities (accordingly to VIP type).

-Liaise regularly with Engineering, Front Office and housekeeping to ensure that engineering requests are logged, tracked and completed quickly to focus on guest needs as a priority.

-Be alert to meet with all VIPs upon arrival and to escort them to reception when required.

-Carry out pre arrival telephone calls to VIP guests and to gather information to assist in delivery of excellent guest service.

-Carry out courtesy calls to VIP guests and to contact them personally after arrival and during stay to ensure that he/she is completely satisfied as we acknowledge and show appreciation for the guest’s loyalty.

-Coordinate guest history updates from the other departments, to note both successful experiences and recommendations.

-Work together with all departments to achieve a reputation as a market leader in individualized customer-focused service.

-Build and maintain strong and productive relationships with local tour operators, restaurants and service providers to ensure that products offered to guests are of the highest quality and reputation.

-Maintain control of Club guest and hotel accounts, ensuring that all charges are accurate and posted on a timely basis.

-Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality.

-Ensure that Club Millesime, pool and gym operations are smooth and efficient in all aspects, including cost and stock management, staffing levels and service standards, in coordination with the F&B Manager and Executive Chef.

-Adhere to Emergency Communication procedures and ensures that enquiries from the media are only responded to by the nominated spokesperson.

-Any other duties assigned by your manager.