Total 38 Senior Executive it manager job vacancies in Art / Design / Entertainment category in Singapore

Duties:

• Procurement of Infrastructure, Network, A/V Equipment
• Procurement of Laptops – Global Standards/Catalog in place
• Services related to Network, A/V Equipment
• Software related to that hardware.
• Maintenance Contracts related to that hardware.
• Order tracking.
• Financial chargebacks
• Coordination with Real Estate, Engineering, Field Services, and other stakeholders as needed.
• Adherence to IT policies, processes, contracts, negotiation and managing the SLAs, suppliers.

Requirement:

• Prior global procurement experience or vendor management background
• Knowledge of ServiceNow preferred.
• Knowledge of Project Management

Interested applicants please WhatsApp to Wa.me/6590100921

Toh Jun Xian

Senior Consultant

R1879771

Revup Proservices Pte Ltd

EA.24C2366

[Job ID: 779284]

Responsibilities:

• Support the Manager to drive performance and service quality in the call centres across the Organization through call and email audits, as well as from patients’ feedback
• Identify any tasks/ processes that have the potential to be improved and automated by harnessing technology
• Drive the usage of Customer Relationship Management system will be one of the key deliverables
• Ensure proper and systematic documentation of Call Centre work processes and develop Robotic Process Automation (RPA) to automate these work processes
• Participate in workgroups to drive change and bring joy at work
• Any other ad hoc duties assigned

Requirements:

• Minimum 1 year of experience in automation projects and software/tools
• Passionate in boosting efficiency through streamlining and automating work processes to drive productivity
• Strong communication and interpersonal skills
• Systematic with a high degree of initiative
• Collaborative and able to work in a dynamic, fast-paced and diverse environment
• A team player who enjoys working with people
• Previous experience in Call Centre
• Experience in automation tools such as Blue Prism and UiPath

We are regret that only shortlisted candidate will be notified.
However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Voon Jie Ying
EA Personnel Reg. No.: R1872434
EA Licence No.: 07C5771

IT Architecture, Senior Specialist - Order to Cash - eCommerce

Join our innovative IT team at the forefront of delivering cutting-edge eCommerce solutions. As an OTC eCommerce Architecture, you will have the opportunity to propose innovative solutions and enable new organizational capabilities. You will be part of a team that values collaboration and productivity, and you will play a crucial role in supporting our Animal Health eCommerce Product. If you are a hands-on specialist with a strong knowledge of eCommerce and a passion for driving developments in SAP Commerce Cloud implementations, we invite you to apply.

Responsibilities

• Collaborate with the Global Business Process Lead on eCommerce, commercial stakeholders, and stream leads to ensure appropriate integration of eCommerce processes across the organization.
• Deliver architectural directions for key strategic initiatives to the Order to Cash IT Portfolio priorities.
• Drive realization of the Roadmap for Business process integration and emerging business needs
• Provide technical consultation to support the development of eCommerce Cloud and manage daily operations within the eCommerce Product Team.
• Define and implement integrations to systems and solutions that meet business requirements.
• Work primarily on SAP Commerce Cloud technical settings and configurations, rollout approach, and execute implementations.
• Architect custom extensions, create and handle products and product variants, and implement language and currency management.
• Translate business requirements into Commerce Cloud technical settings.
• Ensuring that product roadmap and architectural standards optimally align with business objectives.
• Foster the agile mindset for the rapid evaluation and evolution of technology products that leverage digital technologies.

Qualifications

Required

• Bachelor of Art or Bachelor of Science
• Minimum 5 years as a SAP Commerce Cloud/Hybris professional with experience in e-Commerce, Content Management & Migrations, Supply Chain applications implementations.
• 1 to 2 full life cycle implementations using SAP Commerce/Hybris.
• Experience with implementing SAP Commerce/Hybris eCommerce modules: cart, personalization, catalog, promotions, checkout, order management and customer service and its integration with other applications, like SAP and CRM solutions.
• Previous experience working with SAP Commerce/Hybris cockpits PCM, WCMS, HMC, Impex, and SAP Commerce/Hybris accelerators.
• Expertise in integrations to other applications like Payment, Taxing, Shipping, and other social and analytics applications solutions.
• Excellent communication skills, written and verbal.

Preferred

• Hands on experience in SAP Sales & Distribution Order management configuration
• Pharma/Global experience.
• Exposure to headless eCommerce solutions.
• Experience in J2EE.
• Understanding on Deployment and architecture of enterprise applications using SAP Cloud services or any Hosting providers like AWS, Azure.
• Prior experience in delivering Agile methodologies.

Great opportunity at Japanese shipping company as Vessel IT role!

Welcome for Fresh Graduate!

Job description ;

- To liaise with the different ICT Internal and external providers/vendors for the technical management support

- Proactively attending to resolve vessel's IT operational issues, as well as contributing and sharing your technical expertise on broader vessel IT projects

- Ensuring that vessel IT equipment and services and satelite communications are stable and available in accordance with business continuity.

- Providing excellent IT support and quality of service to all vessels.

- With the guidance of the Fleet IT manager, overseeing the completion of through assesments of in-scope systems, applications, and processes to establish cybersecurity risks and control gaps

- Proactive and open communication with the Fleet IT manager in the implementation of updated cybersecurity methods and policies

- Installing, testing, Mmaintainning and provideing support for all on-board hardware and applications

- Building and maintainning the databases for the fleet, ensuring that all relevant documentation and system logs are updated and remain current in content

Requirement ;

- Degree holder, Computer Science/Engineering, Electrical or Electronics and Communication Engineering Degree or equivalent

- Experience and successful track record in vessel IT support and infrastructure, delivery , within a global shipping company.

dealing with a broad set of activities within a fast-paced environment, whilst managing pressure well.

- Advance Networking skills and working knowledge with firewall and managed switch configuration.

- Experience in Windows Server Administration, VMARE and Virtualization implementation.

- Practical experience and working knowledge of vessel IT application management, database management, cybersecurity practices, incident management, and (VSAT, L-Band, LEO) satelite communication equipment.

- Logical thinker with a strong analytical background and good attention to detail while having strong focus on delivering quality and meeting deadlines.

- Excellent problem-solving skill together with the ability to support decisions with sound reasoning and judgment.

- Clear, Precise, and confident in verbal and written communication to support credibility and position of expertise flexibility to work prolonged hours and travel as necessary.

Responsibilities:

• Providing IT technical support and managing of office network/system. 
• Monitoring and managing of system security. 
• Overseeing tech refresh of office IT systems. 
• Responsible for patches and updating of IT framework. 
• Monitoring and managing of IT inventory hardware and software licenses. 
• Participation and supporting IT upgrading projects. 
• Analyzing, monitoring and providing reports on IT infrastructure.

Requirements: 

• Preferably 1 – 2 years of relevant experience in the IT industry 
• Diploma or Degree in Information Technology or related qualification 
• Familiar with different operating systems including Windows and Mac environment 
• Knowledge in Privileged Account Security solution will be an added advantage 
• Self-motivated and able to work in a team to deliver results

Company:
Our client is a prominent global IT service provider that excels in custom software design, IT consultancy, and infrastructure management. Their comprehensive IT solutions help businesses eliminate challenges, optimize resources, and boost productivity.

Key Requirements:

• A minimum of 3 years of experience in operations or project management within the ICT sector.
• Strong technical troubleshooting abilities for well-known hardware and software, including routers, switches, firewalls, wireless devices, servers, PCs, mobile devices, Office applications, and PDF tools.
• Proven experience in incident management and familiarity with system administration tasks, along with proficiency in operating systems.
• Intermediate knowledge of IT infrastructure, including networking technologies, is beneficial: ITILv4, AWS, Azure, Cisco, HP, Dell, Fortinet, Palo Alto, SolarWinds.

Education:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related.

Experience:

• Should be skilled at multitasking, with the ability to make swift decisions and take prompt action.
• Experience supporting technologies that enable daily infrastructure operations is required.
• Must be able to work collaboratively with project and operations teams, bringing a positive attitude, technical expertise, creativity, and the ability to work both in a fast-paced environment and independently.
• Ability to effectively manage and collaborate with outsourcing vendors.

Working Location: Singapore, Central

Apply online or feel free to contact me directly (via email: [email protected]) for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.

Lim Ting Yee (R23116601)

JAC Recruitment Pte. Ltd. (90C3026)

#LI-JACSG

#countrysingapore

Job Summary

Reporting to the SAP Basis & PLM Technical Manager (under Infrastructure, Security, and Operations), the Senior IT Analyst is responsible for the operations of the SAP Basis services to deliver SAP projects, support the existing productive SAP applications, manage interfaces and 3rd party integrations and configurations, as well as take care of the tickets and issues from users to support their queries. You will be expected to work with the team in the functional and technical areas for the integration, testing, and deployment of SAP modules. The role will also be responsible for providing support and managing PLM applications integrated with SAP.

Duties and responsibilities

• Deputy to the SAP Basis & PLM Technical manager in managing the entire SAP technical landscape of SAP systems and Satellite systems (S/4HANA & BW/4HANA, ECC, SAP PLM – ECTR, 3D VEG, Cideon, SAP content server, TREX, GTS, CRM, Fiori, Solution Manager, SAPBTP integrations, SAP Ariba, FSM/JAM, SF, Anaplan and Blackline and 3rd party integrations)
• Oversee projects such as SAP system upgrades, installations, migrations, and other projects as needed, ensuring timely completion and adherence to project
• Lead technical resource, who works closely with IT, key business users and leaders to ensure delivery of robust solution throughout the organization.
• Lead and coordinate operational tasks, escalations, and process improvements- Identify opportunities for process improvement and efficiency gains in SAP Basis administration tasks
• Manage periodic maintenance activities such as patching (OS, Database, Kernel, Support Packages and Frontend), Client and System refreshes
• Lead Major Incidents (P1/P2), solving complex problems till resolution
• Ensure SAP landscape systems are in compliance with security policies and guidelines
• Co-ordinate with SAP and other vendors to procure software licenses, support services and technical assistance and engage with vendor support for issue resolution
• Research and implement best practice solutions for new Basis capabilities, integration with Engineering applications, and SaaS applications
• Provide leadership for resolving Basis issues, optimizing services, ensuring the availability, performance, and application security of SAP landscape systems
• Planning of resources based on the project requirements and perform technical project planning, sizing assessments, and capacity planning with various IT teams (Infrastructure, SAP Functional, Business, Third-party vendor, and services provider) to address various system issues and achieve common goals
• This role is also responsible for:

1. Architecture, design, implementation and optimization of SAP landscapes and dependent technologies
2. Understanding and reviewing technical requirements and reviewing business solution documents for technical area
3. Managing SAP business continuity planning, Disaster recovery
4. Creating and maintaining documentation to establish best practices and standardization and support

Basic Qualifications

• Bachelor’s Degree in a relevant discipline or equivalent
• Minimum of 10 years of experience in SAP Basis Support
• Solid and proven experience in

1. SAP system installation, administration, upgrades, and production support
2. SAP systems performance tuning, and SAP architecture of applications running on Windows/Linux OS, HANA/Oracle/Max DB/SQL/Sybase (in cloud environment and on-premises)
3. OS/DB Migration, System Refresh, Client Copies,Upgrades (Kernel, Support packages and Database), SAP archiving, SAP background jobs handling, SAP Label and network printers setup & administration
4. Configuring SAP NetWeaver identity management SAP Single-sign-on (SSO) for SAPGUI / SAP NWBC and Web application servers and Configure SNC, SAML, and X.509 certificates
5. Cluster resource management for SAP (SuSE Cluster)
6. Backup and restore management, disaster recovery, and ensuring high availability of systems, Server-side scripting (batch, PowerShell, bash)
7. Setup and configuration of technical monitoring, Charm, EWA, BPCA/SEA for Solution Manager 7.2
8. Evaluating and recommending hardware, software, tools, and utilities within the SAP environment. Understanding the customer’s current and future requirements and developing relevant solutions. Ensuring agreed solutions are implemented correctly and on time
9. Incident management, problem management and change management

• SAP Basis Certification (System Administration, HANA, OS/DB migration) will be an added advantage.
• Strong problem-solving skills, with the ability to proactively identify and address issues that may arise
• Experience in managing both onsite and off-site Basis & PLM Technical teams, as well as communicating and coordinating with vendors
• Excellent leadership skills with the ability to prioritize tasks, verbal and written communication skills with the ability to clearly articulate complex technical concepts to both technical and stakeholders
• Good team player with positive attitude and encouraging manner

• You will be part of the proposal and solutions design team.
• Collaborate with the sales team to build strong relationships while understanding customer requirements and providing technical solutions.
• Conduct product demonstrations and presentations to prospective clients.
• Develop and deliver technical proposals, presentations, and RFP/RFI responses.
• Provide technical support during the sales process, including answering technical questions and addressing customer concerns.
• Stay updated on the latest industry trends and technologies in Physical Security.
• Assist in the creation of technical documentation and training materials.
• Participate in trade shows, conferences, and other industry events to promote our solutions.
• Provide feedback to the product development team to enhance product offerings based on customer needs.

Requirements

• Bachelor’s degree/Diploma in Engineering, Computer Science, Information Technology, or a related field.
• Preferably 3-5 years of experience in a PSIM (Physical Security Information Management), VMS(Video Management Systems), ACMS(Access Control Management Systems), and ISMS(Integrated Security Management Systems) related pre-sales role.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences.
• Proven track record of successfully supporting sales teams and closing deals.
• Strong problem-solving skills and the ability to think creatively to provide solutions.
• Ability to work independently and as part of a team
• Excellent presentation, teamwork, and problem-solving skills are necessary for this role to collaborate closely with the Consultancy, Sales, Project, and Maintenance Team.
• Translate technical requirements and present them clearly to the C-suite is a bonus

Khaty Zainal

R22111204

BGC Group Pte Ltd(Outsourcing)

EA 05C3053

• Working hours: 8.30am to 6.00pm (Mon – Fri)
• Office location: Pandan Road [Company transport is provided from Clementi MRT (one way) ]
• Salary: $3500 – 4200

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Assist with platform management tasks, including configuration and troubleshooting.
• Work on module customization and implementation.
• Create and test new functionalities to meet business needs.
• Resolve issues and escalate when needed.
• Update process and technical documentation.
• Keep up with ServiceNow updates and features.
• Support IT process automation through scripting and workflows.

Requirements

• Knowledge of scripting languages is a plus.
• ITIL certification and ServiceNow administration experience is preferred.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportun

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

• Working hours: 8.30am to 6.00pm (Mon – Fri)
• Office location: Pandan Road [Company transport is provided from Clementi MRT (one way) ]
• Salary: $3500 – 4200

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Administer Windows, Unix, and Linux servers
• Manage change and release processes
• Proactively monitor systems and networks
• Install and replace hardware components/servers
• Conduct preventive and corrective maintenance
• Administer enterprise tape backup systems
• Conduct regular restoration tests on backup tapes Supervise computer operators or vendors for specific tasks
• Infrastructure Support
• Provide level 1 to 1.5 support
• Execute recovery and contingency procedures for resolving system issues
• Administer applications and middleware
• Support application developers
• Coordinate and manage escalations

To Apply:

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret that only shortlisted applicants would be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. You also acknowledge that you have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No : R22110511 | Teh Chee Hoong

• Position: MIS IT Executive (POS or Retail industry)
• Location: Changi Business park
• Working hours: 5 days work week; Monday to Friday: 8.30am - 6pm
• Salary (commensurate with experience): Basic up to $4500 + Performance Bonus + Birthday Leave
• Duration: Permanent
• Industry: Financial Technology (FinTech) Industry

Main Responsibilities:

• Perform day-to-day application support and maintenance
• Maintain database and user access
• Liaise with stakeholders to define project requirements
• Translate business requirements and user needs into functional specifications
• Collaborate with developers to ensure requirements are incorporated into system design
• Work with relevant stakeholders on user acceptance testing
• Support application deployment initiated by Change Requests, plan and maintain the application
• environment with the latest patches
• Support the team in defining project requirements, tracking, functional documentation and training materials
• Plan and conduct end-user training

Requirements:

• Diploma/Degree in Computer Science or equivalent
• Minimum 1 year of experience in developing, implementing, or maintaining application system
• Experience in ERP application support and project management preferred
• At least 1 year of relevant experience in data extraction via SQL scripts
• Preferably with experience in POS or Retail industry

Email to: [email protected] or call me at: 6398 5689 for more information.

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Contract Period: 4 Nov 2024 to 3 Nov 2025 with option to extend until 3 Nov 2026

Working Hours:

• Mondays to Fridays: 7:30am to 4:30pm, inclusive of 30 minutes lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Job Description:

• Provide assistance to students in the usage of their Personal Learning Device (Apple iPad)
• Manage students’ and staff devices via Apple School Manager
• Assist in monitoring students’ iPad and manage associated settings on the Device Management Application
• Provide technical support to students’, including logging service requests with the service provider
• Assist in media production for school events and/or external school activities
• Photo-taking and video-taking using school-owned equipment
• Create videos and photo-montages using iMovie, Photoshop or equivalent software
• Set up and manage associated equipment for live-streaming or online broadcasts/meetings
• Plan for, prepare materials and conduct lessons for students on areas of media production and digital productivity

1. basic skills in using a digital camera or equivalent equipment.
2. videography processes and production stages (including filming, editing video footages, inserting subtitles and the use of a green screen and teleprompter).
3. digital productivity skills in using Google Suite (Slides, Docs, Sheets, Sites, Forms, Drive), Microsoft Office tools, Canva.
4. other digital literacy skills as deemed appropriate by the school.

• Work with the ICT Technical Team on the preparation and troubleshooting of ICT equipment in classrooms, computer labs, broadcasting room and other special rooms
• Assist in managing and tracking of school’s ICT/AV equipment and resources (e.g. iPads, Macbooks, cameras, printers, microphones, etc.) with up-to-date documentation
• Assist in MOE initiated rollouts and projects

Job Requirements:

• Diploma in Information Technology, Computing, Media Production or any other relevant certification
• Minimum one year of working experience in managing ICT systems, equipment and media production. Experience in school-related environment is preferred
• Competent and well-versed in one or more of the following:

1. Managing iOS devices using Apple School Manager and Device Management Applications
2. Photo-taking and videography using DSLRs and standalone camcorders
3. Adobe Premier Pro and After Effects, Adobe Photoshop, Adobe Illustrator and/or other related image & video editing products.
4. Broadcasting software such as Zoom, Google Meet, Microsoft Teams and other relevant video-conferencing platforms

• Good interpersonal, communication and team player with a high level of initiative
• Able to work independently on multiple projects at a time
• MOE-registered coach/instructor and remain successfully registered throughout the Contract Period

Interested candidates please submit your resume/CV and include the following details:

1. Full name as per NRIC

2. Residential address (for job matching by location)

3. Minimum expected salary

4. Relevant education/qualification certificates and testimonials

IT executive / assistant

Salary: $3,000 - $4,200
Location: Woodlands
Working day: Monday – Friday
Working Hour: 8:30am - 6:15pm

Job Description:

• Providing frontline assistance to end- users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
• Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.
• Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
• Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
• Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
• Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.
• Ensuring data integrity and implementing backup/recovery procedures to prevent data loss. Additionally, helping users recover lost or corrupted data when required.
• Assist users with mobile device setup, configuration and troubleshooting issues, including but not limited to email synchronization and app installations.
• Provide assistance to issues raised by remote or off-shore employees, analyze and resolve issues via remote access tools or phone support.
• Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
• Creating and updating documentation for common IT procedures, troubleshooting guides and system configurations to assist users.
• Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
• Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
• Ensure IT practices and procedures comply with relevant regulations and internal policies.
• Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfactions.

Requirements

• Minimum Diploma in Information Technology.
• Preferably with 2 years’ relevant work experience.