Total 11 cash management officer job vacancies in Customer Service category in Singapore

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Pastoral Support and Guidance
• Plan and conduct workshops and activities for students on a range of topics related to holistic wellbeing.
• Organise briefings and workshops for faculty on the University's pastoral care support and early intervention services, so that they are able to detect students with issues early and refer to be given the necessary help and care.
• Establish visibility and rapport with students through proactively reaching out to them through focus group sessions, roadshows, walkabouts and other programmes.
• Manage student outreach channels (e.g. social media account) and regularly update content in the Resilience@SMU App.
• Manage and analyse findings from student pulse surveys, identifying needs and trends and propose/execute intervention/preventive measures.
• Education and Outreach
• Plan and conduct workshops and activities for students on a range of topics related to holistic wellbeing.
• Organise briefings and workshops for faculty on the University's pastoral care support and early intervention services, so that they are able to detect students with issues early and refer to be given the necessary help and care.
• Establish visibility and rapport with students through proactively reaching out to them through focus group sessions, roadshows, walkabouts and other programmes.
• Manage student outreach channels (e.g. social media account) and regularly update content in the Resilience@SMU App.
• Manage and analyse findings from student pulse surveys, identifying needs and trends and propose/execute intervention/preventive measures.

• Bachelor's Degree. Qualifications in Psychology, Sociology, Counselling or Social Work will be advantageous.
• Minimum 1 year of relevant work experience is required, though candidates with less work experience but who demonstrate strong potential will still be considered.
• Familiarity with the education sector and/or student affairs will be advantageous.
• Excellent written and oral communications skills.
• Strong understanding and familiarity with higher education environment.
• Strong interpersonal skills with student and staff populations.
• Excellent organization, prioritization, and self-motivation skills.
• Good computer skills including MS Office, and database usage.
• Ability to effectively present information and respond to questions from students and staff;
• Work in cross-cultural settings and strong interest in working with a diverse population of students;
• Interact effectively as either a leader or as a member of a team and work collaboratively with other departments;
• Adapt to changing assignments and multiple priorities;
• Analyse feedback data and identify needs and gaps of the system in place.
• Good co-ordination and organizational skills.
• Appointment for this position will only begin on and after 1 April 2025.

#LI-JN2

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs’ lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

• Responsible for overall IT infrastructure stability, resilience and performance including physical and virtual servers and network resources.
• Responsible for ensuring appropriate IT infrastructure capacity to ensure optimum operational performance for the organisation.
• Coordinates and works with resources (internal and external) to meet established project milestones and to achieve project deliverables.
• Identifies areas for improvement, develop an improvement program and monitors the implementation to increase process efficiency.
• Recommends suitable technology infrastructure updates to develop long-term and short-term planning.
• Assists in developing IT budget for IT infrastructure.
• Develop plans for implementation of new projects, perform Project Management.
• Participates in evaluations, recommends and plans implementations of new technologies and platforms to determine alignment with business’s needs.
• Manages resource availability to continuously support the business, including backup administration.
• Reviews all new and updated processes and procedures introduced into the production environment to ensure SLA compliance for both outsourced and internally managed services. • Participates in the development, maintenance and testing of disaster recovery plans as required & implements improvements.
• Provides mentoring and support to Business and Usual (BAU) ICT Executives.
• Manage response to alerts and notifications of after-hours activity.
• Travel to branches as required.
• Off-hour support as required.

• Degree Computer Science or Technology related studies

• Preferably with some years’ (8-10) experience in IT management level of similar sized structure and business, hands on experience and technical knowledge of applications and communications infrastructure
• An added advantage for those familiar with ITIL

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

Promote the company by providing efficient service to customers through polite and helpful handling of enquiries.

• Attend to all enquiries and requests from phone calls in a professional manner in line with the Company's guidelines and service standards.
• Ensure effective and timely follow-up with customers on their enquiries and requests.
• Manage customers' complaints and feedback with a good closure.
• Create and/or maintain proper customer's information, call, email, and policy retention records in line with the Company's operation guidelines.
• Achieve Key Performance Indicators targets for the individual and assist in the achievement of the overall team targets as prescribed by the Company.
• Ensure confidentiality of data in the manner and to the extent required by the Company.
• Ensure business handled is within scope of authority granted, and in line with the Company's underwriting guidelines, control procedures and service standards.
• Assist in monitoring outstanding premiums and implement the company's credit control policy.
• Ensure compliance with all laws, regulatory provisions and Company policies as are relevant to the role.
• Undertake any other duties as may be assigned.

Minimum GCE O Level

• Proficient in customer servicing and possesses strong drive for service excellence
• Good communication and writing skills
• Possess a pleasant and cheerful disposition
• Comfortable attending to customers via phone
• Ability to multi-tasks and meet timelines
• Able to adapt changes and work in a fast-paced environment
• Relevant insurance qualifications / certifications is an added advantage

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

Promote the company by providing efficient service to customers through polite and helpful handling of enquiries.

• Attend to all enquiries and requests from phone calls in a professional manner in line with the Company's guidelines and service standards.
• Ensure effective and timely follow-up with customers on their enquiries and requests.
• Manage customers' complaints and feedback with a good closure.
• Create and/or maintain proper customer's information, call, email, and policy retention records in line with the Company's operation guidelines.
• Achieve Key Performance Indicators targets for the individual and assist in the achievement of the overall team targets as prescribed by the Company.
• Ensure confidentiality of data in the manner and to the extent required by the Company.
• Ensure business handled is within scope of authority granted, and in line with the Company's underwriting guidelines, control procedures and service standards.
• Assist in monitoring outstanding premiums and implement the company's credit control policy.
• Ensure compliance with all laws, regulatory provisions and Company policies as are relevant to the role.
• Undertake any other duties as may be assigned.

Minimum GCE O Level

• Proficient in customer servicing and possesses strong drive for service excellence
• Good communication and writing skills
• Possess a pleasant and cheerful disposition
• Comfortable attending to customers via phone
• Ability to multi-tasks and meet timelines
• Able to adapt changes and work in a fast-paced environment
• Relevant insurance qualifications / certifications is an added advantage

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

Reception Duties:

• Attend to all clients, intermediaries and other visitors who come to the Company's premises
• Answer visitors' queries and arrange for them to be attended to by the appropriate department personnel
• Receive mail that is delivered by hand, as well as dispatch items from there that are intended for collection, as applicable

Customer Centre Duties:

• Handling all enquiries from clients
• Provide quotations to clients, within authority limits granted
• Process urgent insurance documentation
• Follow up on outstanding renewals and quotes
• Assist in credit control.
• Undertake any other duties as may be assigned

Minimum GCE O Level

• Proficient in customer servicing and possesses strong drive for service excellence
• Good telephone etiquette and communication skills
• Possess a pleasant and cheerful disposition
• Fluent in English and Mandarin
• Able to multi-tasks and meet timelines
• Able to adapt changes and work in a fast-paced environment

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

Officer contributes actively to the programme needs of Special Student Care Centre under the umbrella of Community-Based Support Services (CSS).

CSS is the dynamic and nimble service delivery arm in MINDS that response to emerging needs of PWIDs and Caregivers in the community. Examples of services include Me Too! Club, Homebased Care Services, Caregivers Support Services, Special Student Care Centres and Appropriate Adult Services to enhance integration and community living of caregivers and PWIDs in the community.

Officer integrates a range of person centred and family centric approaches and utilise Positive Behavioural framework to conduct enrichment activities for special needs children from age 7 to 18. He/She enriches the quality of life of person with special needs by supervising and providing direct physical care needs before/after school. He/she implements after school care curriculum, adapting and integrating developmentally appropriate teaching and classroom management strategies. He/She also enhance clients learning environments and supports caregiver's needs in the care of their child. He/she coordinates with community stakeholders, volunteers and social service providers in the delivery of centre initiatives, programmes and services.

Provide direct client care

• Provide routine ADL (activities of daily living) caregiving to students.
• Provide supervision and guidance to students.
• Apply a person-centred approach, plan and implement positive behavioural support in ensuring safety and holistic development of students.

Plan and implement programmes and activities

• Plan and conduct developmentally appropriate teaching, learning and caregiving activities to promote independence, health, wellness, and quality of life.
• Guide students in the development of basic personal and social skills, simple academics, or work skills.
• Adopt creative methodology to engage and motivate students in their learning through interactive lesson plans.
• Document student's learning and development.
• Implement classroom management strategies.

Build stakeholder relationships and partnerships

• Engage and collaborate with caregivers to facilitate the continuity of care and learning between home and Centre.
• Build rapport with colleagues (Centre/School) and volunteers to foster positive workplace relations.
• Work closely with the various sectors of MINDS in the implementation of programs and in MINDS projects.

Centre operation

• Support in centre operation secondary duties assigned.
• Follow regulations regarding basic health, hygiene, safety and to administer proper documentation of incident report.
• Participate in staff meetings, in-service training/professional development and service quality improvement activities.

• Minimum O Levels/ITE/Diploma

• Resilience, collaborative team player, passion for children, professionalism, love for learning and empathy.
• Added advantage for those with experience in training of persons with special needs, behaviour techniques, child development, lessons plan and school-age-care best practices.
• Fully able to participate in on-site and off-site activities.
• First Aid and CPR certification (training provided).

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

Promote the company by providing efficient service to customers through polite and helpful handling of enquiries.

• Attend to all enquiries and requests from phone calls in a professional manner in line with the Company's guidelines and service standards.
• Ensure effective and timely follow-up with customers on their enquiries and requests.
• Manage customers' complaints and feedback with a good closure.
• Create and/or maintain proper customer's information, call, email, and policy retention records in line with the Company's operation guidelines.
• Achieve Key Performance Indicators targets for the individual and assist in the achievement of the overall team targets as prescribed by the Company.
• Ensure confidentiality of data in the manner and to the extent required by the Company.
• Ensure business handled is within scope of authority granted, and in line with the Company's underwriting guidelines, control procedures and service standards.
• Assist in monitoring outstanding premiums and implement the company's credit control policy.
• Ensure compliance with all laws, regulatory provisions and Company policies as are relevant to the role.
• Undertake any other duties as may be assigned.

Minimum GCE O Level

• Proficient in customer servicing and possesses strong drive for service excellence
• Good communication and writing skills
• Possess a pleasant and cheerful disposition
• Comfortable attending to customers via phone
• Ability to multi-tasks and meet timelines
• Able to adapt changes and work in a fast-paced environment
• Relevant insurance qualifications / certifications is an added advantage

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

To provide basic care coordination, discharge planning, monitor/evaluate and education for clients and their families on Home Care Service received.

a) Service Coordination Management

• To administer the coordination of service requested by new clients. To ensure proper documentation on the systems and paper filing are completed on a timely basis.
• To conduct regular home visits & telephonic follow up to build rapport, obtain feedback and engage clients and their caregivers
• To work closely with internal stakeholders when applicable to ensure the smooth delivery of service, i.e. Home Personal Care (HPC) service is carried out by Care Associate (CA).

b) Administrative Management

• To arrange for reassessment of care plans with clients on a 6-monthly basis. This is to determine if the client requires to continue to receive the service.
• To manage monthly transport/ad-hoc claims and prepare reimbursement requests for submission to HR (for locum doctors, locum care staff or as required).
• To conduct regular telephonic follow up to engage with clients and obtain feedback on the services rendered.
• To assist in application for SMF Consumables.
• To work closely with Operations and Nurse Manager on discharging clients from service.
• To provide any other ad-hoc administrative general support to the Home Care team as assigned.

c) Service Development

• To be involved in regular programme development and evaluation in order to meet the needs of an evolving eldercare sector.

d) Additional Responsibilies

• Prepare ad-hoc reports and other administrative work as assigned by the Home Care operations team.
• Keeping updated with ISO requirements.

• Diploma or Advanced Diploma in healthcare related disciplines.
• Minimum 3 years' experience in community healthcare settings in Singapore
• Good knowledge of the geriatrics and community services
• Proficiency in MS Office applications
• Proficiency in Google Workspace applications - Gmail, Google Calendar, Google Docs/Sheets/Slides, Google Drive

• Good interpersonal and writing skills
• Good team player and multi-tasker
• Good communication skills (oral and written)
• Passion in community services and service oriented
• Good judgement and decision making, problem solving skills
• Independent, resourceful and self-motivated
• Meticulous and have an eye for details
• Proficiency in Chinese is essential as majority of our clients are Chinese-speaking

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

Officer contributes actively to the programme needs of Special Student Care Centre under the umbrella of Community-Based Support Services (CSS).

CSS is the dynamic and nimble service delivery arm in MINDS that response to emerging needs of PWIDs and Caregivers in the community. Examples of services include Me Too! Club, Homebased Care Services, Caregivers Support Services, Special Student Care Centres and Appropriate Adult Services to enhance integration and community living of caregivers and PWIDs in the community.

Officer integrates a range of person centred and family centric approaches and utilise Positive Behavioural framework to conduct enrichment activities for special needs children from age 7 to 18. He/She enriches the quality of life of person with special needs by supervising and providing direct physical care needs before/after school. He/she implements after school care curriculum, adapting and integrating developmentally appropriate teaching and classroom management strategies. He/She also enhance clients learning environments and supports caregivers needs in the care of their child. He/she coordinates with community stakeholders, volunteers and social service providers in the delivery of centre initiatives, programmes and services.

Provide direct client care

• Provide routine ADL (activities of daily living) caregiving to students.
• Provide supervision and guidance to students.
• Apply a person-centred approach, plan and implement positive behavioural support in ensuring safety and holistic development of students.

Plan and implement programmes and activities

• Plan and conduct developmentally appropriate teaching, learning and caregiving activities to promote independence, health, wellness, and quality of life.
• Guide students in the development of basic personal and social skills, simple academics, or work skills.
• Adopt creative methodology to engage and motivate students in their learning through interactive lesson plans.
• Document student's learning and development.
• Implement classroom management strategies.

Build stakeholder relationships and partnerships

• Engage and collaborate with caregivers to facilitate the continuity of care and learning between home and Centre.
• Build rapport with colleagues (Centre/School) and volunteers to foster positive workplace relations.
• Work closely with the various sectors of MINDS in the implementation of programs and in MINDS projects.

Centre operation

• Support in centre operation secondary duties assigned.
• Follow regulations regarding basic health, hygiene, safety and to administer proper documentation of incident report.
• Participate in staff meetings, in-service training/professional development and service quality improvement activities.

• Minimum O Levels/ITE/Diploma

• Resilience, collaborative team player, passion for children, professionalism, love for learning and empathy.
• Added advantage for those with experience in training of persons with special needs, behaviour techniques, child development, lessons plan and school-age-care best practices.
• Fully able to participate in on-site and off-site activities.
• First Aid and CPR certification (training provided).

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

The officer contributes actively to the programme needs of the Special Student Care Centre under the umbrella of Community-Based Support Services (CSS).

• Provide routine ADL (activities of daily living) caregiving to students.
• Provide supervision and guidance to students.
• Guide students in the development of basic personal and social skills, simple academics, or work skills.
• Follow regulations regarding basic health, hygiene, and safety.

• Minimum N/O Levels/ITE/Diploma

3 days work week (Mon, Wed, Fri)

Working hours:

1. 7.30 am to 3.30 pm OR
2. 10.30 am to 6.30 pm

Work location:

1. Fernvale Gardens School @Sengkang OR
2. Woodlands Gardens School @Woodlands

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

The officer contributes actively to the programme needs of the Special Student Care Centre under the umbrella of Community-Based Support Services (CSS).

• Provide routine ADL (activities of daily living) caregiving to students.
• Provide supervision and guidance to students.
• Guide students in the development of basic personal and social skills, simple academics, or work skills.
• Follow regulations regarding basic health, hygiene, and safety.

• Minimum N/O Levels/ITE/Diploma

3 days work week (Mon, Wed, Fri)

Working hours:

1. 7.30 am to 3.30 pm OR
2. 10.30 am to 6.30 pm

Work location:

1. Fernvale Gardens School @Sengkang OR
2. Woodlands Gardens School @Woodlands