Total 27 service operations manager job vacancies in Customer Service category in Singapore

Job Title: Customer Service cum Counter Sales (ID8262)
Location: Paya Lebar, Singapore
Working Hour：Mon-Fri, 8:30am to 5:30pm, Sat 8:30am to 1pm
Salary: $2300 - $2800

Job Description:
Deliver customer service to hotline calls, emails and walk-ins
• Processing of orders via various purchase options
• Processing enrolments of new customers
• Prepare daily sales report to ensure accurate payments received and stock quantities
• Assist with merchandise and spare parts purchase
• Filing of documents
• Checking of invoices with order forms to ensure invoices are keyed correctly
• Handle customer enquires
• Issue products to customers according to the purchases
• Packing of stock for deliveries and courier service
• Coordinate with courier to ensure timely delivery
• Daily stock count to ensure accurate and sufficient inventory level
• Order stock in to replenish
• Receiving of stock and arrangement of stock in warehouse
• Providing after-sales service (repair)
• Prepare inventory reports
• Any other ad-hoc duties

Requirement:
• Minimum 3 years of experience in customer service or sales administration
• Strong communication skills in verbally and in written
• MS Office Skills
• Able to work independently and good teamwork
Other information:
• AWS
• Transport, meal and OT allowance
• Medical and dental benefits

Job Title: Service Manager (Wholesale for machinery & equipment) ID9039
Location: Ubi
Working Hours:Monday to Friday: 8.30am to 5.30pm
Gross Salary: $4500 to $5500 (with car allowance & Annual Target sales incentive)
Basic Salary: $4000 to $4500 (exclusive of Annual Target sales incentive – 1 to 4 months)
Benefit:
*14 days AL with performance bonus provided
*Office Season Parking is Provided, car allowance and petrol card will be provided
*Transport or vehicle is not necessary, will reimburse if required.

Job Description:
•Lead a team of 10+ technician team
•Management of the Service Department to include the responsibility for the growth of the business and improvement of profitability. This includes, taking service calls, resource scheduling, ensuring correct staffing levels are maintained, generating sales revenue, ensuring margins are suitable, stock and equipment controls, coordination with production staff.
•Assist the General Manager in the development of the Preventative Maintenance business, a specific growth target area of the business.
•Responsibility for the providing of informed and accurate technical advice to potential customers regarding servicing of the Company’s products.
•Assist in the detailing of production paperwork for the correct manufacture of the Company’s Door products as required by the client.
•Effectively negotiate and resolve any disputes in relation to customers, suppliers, or other interested parties that may arise in the normal course of doing business
•Advise the Directors of any matter or incident (including but not limited to product liability), public liability, workers compensation, motor vehicle accident, industrial dispute, criminal or civil action alike) that may involve the company or its insurers incurring some form of liability or may reasonably be of interest to the Directors of the Company.

Requirement:
•Min diploma in Electrical or Mechanical with related technical background that at least 3-5 years experience

Job Title: Customer Service – Air Export (ID7150)
Location: Changi
Working Hours: Mon to Fri 9am-6pm, Sat 9am-1pm
Salary: $2200-$2400
Benefits： AL14days

Job Description：Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Provide support to assigned customers / Overseas Agents in handling sales quotations, RFI, RFQs and inquiries for air, arrange air export booking with the airlines / co-loader Agents.
• Follow up on clients', help to do air export billing, invoice verification and handle rate disputes
• Coordinate with customers, sales personnel, Overseas Agents and well liaise with operations teams for shipment arrangement
• Perform other job duties as per requested

Requirement:
• Singaporean or PR only.
• Minimum CGE 'O' Levels.
• With/ Without experience in Air Freight industry.
• Good command of English and Mandarin (to liaise with Mandarin speaking associates)
• Proficient in Microsoft Office applications (Word/ Excel/ Powerpoint).
• Able to work overtime if required.
• 5.5 working days (alternate SAT Off upon confirmation)
• 14 days annual leaves after confirmation

Job Title: Customer Service (ID3456)
Location: Changi South
Working Hours: Mon-Fri 9am to 6pm
Salary: $2500-$3500

Job Description:
• Respond to customer inquiries via phone, email, and other communication channels in a professional, courteous manner.
• Address and resolve any issues related to inventory, customs procedures, and shipment tracking.
• Provide clients with timely updates on the status of their inventory and shipments.
• Liaise with the operations team to ensure smooth and efficient handling of cross-dock shipments.
• Communicate any security or safety concerns raised by customers and assist in resolution.

Requirements:
· Minimum Diploma with 3 years in customer service, preferably in warehousing, logistics, or inventory management sectors.
· Possess knowledge in warehouse inventory software
· Able to work under stress and independently in a fast paced environment
· Good communication skills
· Customer oriented

Job Title: Customer Service Exe/ Business Development/ Account Representative (Pest Control Company) (ID9047)
Location: Aljunied
Working Hours:Monday to Friday, 8.30am to 6pm with alternate Sat (9am-1pm)
Salary: $3200

Benefit:
*AWS & VB given with 14 days AL
*Monthly Merit Points (incentive) after confirmation

Job Description:
•Need to go Site Survey islandwide and identify and maintain a set of clients and extend existing relationships
•To be able to maintain a high level of product & service knowledge all the time so as to be able to upsell/ extend customer’s businesses
•Plan, track & document key action points for each client and report to management
•Create quotes, contracts & convert sales
•Organise internal meetings with different stakeholders, eg. Accounts, entomologists, technicians etc. to resolve client issues
•Work closely with the Service Team to ensure the rollout of specific marketing plans

Requirement:
Min diploma and with facilities management experience

Job Title: Service Technician (ID8234)
Location: Lakeside, Singapore
Working Hours: Mon-Fri: 9AM-6PM
Salary: $2200 - $3000

Job Description:
Arrange logistics and prepare tools for component replacement or repair work, calibration, and servicing of safety-related equipment.
Perform maintenance, servicing and calibration of safety-related equipment
Carry out preventive maintenance in accordance with preventive maintenance schedule.
Comply with Workplace Safety and Health (WSH) policies, procedures and regulations when carrying out work.
Create work orders to document repairs.
Highlight areas of non-compliance to supervisor for follow-up.
Monitor status of equipment after repairs.
Propose workflow improvements to improve efficiency.
Reinstate machine and equipment back to operation to reduce downtime.
Schedule equipment for repair, fault finding and troubleshooting.
Ensure servicing area is clean and tidy at all times.
Any other ad-hoc tasks as and when assigned by Management.

Requirement:
Able to work effectively and efficiently individually and in a team
Candidate must possess at least Secondary School/"O" Level or equivalent
Possess valid class 3 driving licence
Good eyesight and familiar with roads in Singapore
Hardworking, responsible and self-driven
Physically fit and positive working attitude

Job Title: Field Service Engineer (Manufacturing & Repairing Company) ID9125
Location: Tuas
Working Hours: Mon-Fri 900am-600pm; Occasionally Saturday until 12pm
Basic Salary: $3800-$4200

Benefit:
*14 days AL starting with bonus and AWS

Job Description:
•Carry out site installation assistance, start-up, testing and commissioning of compressor and dryer units.
•Troubleshooting and preventive maintenance of air compressors and refrigeration dryers and equipment in relation to mechanical, electrical and pneumatic system.
•To attend service calls and routine servicing at customer site as well as to assist in supervision of production process with minimum breakdown occurrence.
•To prepare and submit repair and maintenance quotations pertaining to service and spare parts sales.
•To plan and coordinate individual service jobs weekly and daily.
•To conduct technical training to customers as necessary.

Requirement:
•At least 2 Year(s) of working experience in the air compressor service experience with class 3 driving license

Job Title: Customer Service ID9079 (Recycling Company)
Location: Tuas
Working Hours: Monday to Thursday 8am-6pm, Friday 8am-5pm
Basic Salary: $2300-$2600

Benefit:
*Variable bonus provided with AL 14 days
*Company transportation provided at Boon Lay MRT

Job Description:
• Assist the Customer Service team in answering customer inquiries through phone, email or WhatsApp support channels.
• Process orders accurately by checking, printing, scanning the Collection Order/ Delivery Order (CODO), matching with Purchase Order (PO).
• Ensure that customer inquiries are resolved in a timely manner by liaising with other
departments to maintain customer satisfaction.
• Keep accurate and up-to-date records of customers’ interactions and follow-up actions taken.
• Prepare monthly reports / consolidated figures as required by the Customer.
• Submission of daily collections to NEA e-tracking system.
• Coordinate with Transport department to arrange and schedule collection date and time.

Requirement:
Minimum GCE ‘N/O’ Levels with 1 year of CS experience

Job Title: Customer Service (ID5085)
Location: Jurong East (company will move to Senoko next year)
Working Hours: Mon to Fri 8.30am - 6pm
Salary: up to $2500

Job Description:
• Shipment coordination (local and cross borders)
• Preparation of daily/monthly report
• Prepare internal reconciliation billing report
• Attend to customer’s daily operation meeting

Requirement:
• At least 1–2 years of customer service with logistics experience
• Experience in SAP & WMS function will be added advantage
• Computer Literate & Proficient in MS Office

Job Title: Service Technician (ID4605)
Location: Tuas
Working Hours: Mon to Fri 8.15am – 5.30pm
Salary: $2700-$3500

The Job Responsibilities:
- Responsible for performing outdoor & indoor repair, maintenance and troubleshooting work
- Where there is no outdoor repair, you are required to work within the Company workshop

What It Takes:
• Knowledge Or Working Experience With Diesel Engine, Hydraulic System
• Multiple Language Skills, English & Chinese Are Necessary, Malay/India Is Plus Point

Job Title: Customer Service (ID8262)
Location: Paya Lebar, Singapore
Working Hour：Mon-Fri, 8:30am to 5:30pm, Sat 8:30am to 1pm
Salary: $2000 - $2500

Job Description:
Deliver customer service to hotline calls, emails and walk-ins
• Processing of orders via various purchase options
• Processing enrolments of new customers
• Prepare daily sales report to ensure accurate payments received and stock quantities
• Assist with merchandise and spare parts purchase
• Filing of documents
• Checking of invoices with order forms to ensure invoices are keyed correctly
• Handle customer enquires
• Issue products to customers according to the purchases
• Packing of stock for deliveries and courier service
• Coordinate with courier to ensure timely delivery
• Daily stock count to ensure accurate and sufficient inventory level
• Order stock in to replenish
• Receiving of stock and arrangement of stock in warehouse
• Providing after-sales service (repair)
• Prepare inventory reports
• Any other ad-hoc duties

Requirement:
• Minimum 3 years of experience in customer service or sales administration
• Strong communication skills in verbally and in written
• MS Office Skills
• Able to work independently and good teamwork
Other information:
• AWS
• Transport, meal and OT allowance
• Medical and dental benefits

Job Title: Service Technician (Electrician) ID9026
Location: Gul Circle/ Changi
Working Hours:
Monday to Friday: 830am-5pm
Basic Salary: $2000-$2500
Gross Salary: Gross Salary: $3500-$5000 (OT + Allowances)

Benefit:
*Incentives with 10 days AL
*Phone Allowances $50, $1000 for other medical allowances
*GOT OT

Job Description:
• Perform service & repair work on customer site for battery & charger
• Preparation/maintenance of MP batteries as per company SOP
• Packing/loading/delivery of batteries accordingly to schedule

Requirement:
•Candidate must possess at least "O" Level or equivalent.
•Must possess Class 3 driving license

Job Title: Customer Service Executive (Wholesale Electronic) ID9044
Location: Bedok
Working Hours:
Working Hour: Monday to Friday, 8.30am to 530pm
Salary: $2500 to $3500
Benefit:
12 days AL with AWS & bonus given

Job Description:
-May need to travel occasionally to customers and suppliers' sites in India and Thailand (2 times a year)
- Provide Sales and Customer Service Support.
- Follow up from Purchase Orders to delivery.
- Develops and builds strong customer relationships at all levels.

Requirement:
Min 3-year exp in Customer Service

Job Title: Senior Service Technician (ID8146)
Location: Woodlands, Singapore
Working Hour: Monday – Friday 8:30am – 5:30pm, Saturday 8:30am – 12:30pm
Salary: $2500 - $3600

Job Description:
•Servicing, installation, testing and troubleshooting of electrical and mechanical parts at clients' premises or workshop.
•Access Control ~ Able to work under minimal supervision.
•Experience in Security System is a plus.

Requirement:
•Candidate must posses at least a NITEC, Professional Certificate in ( Electrical/ Electronic/ Mechanical) or equivalent.Must have basic Electrical/ Mechanical and Eletronic background.
•Billingual in English and Mandarin (in order to liaise with English and Mandarin speaking asociates)
•Have a Class 3 or higher driving licenses is a must.
•Have a CSOC is a plus.
•Able to start work immediately or short notice. Entry level candidates are welcome to apply

Job Title: Assistant Service Engineer (ID8196)
Location: Tuas, Singapore
Working Hour: Mon to Fri 8:am - 5:30pm
Salary: $2500 - $4500

Job Description:
Conducting routine services and machine maintenance
Repair or replace machine transmissions, brakes, engines and other associated parts
Change engine and hydraulic oil, brake checks etc
Troubleshoot, repair, service and commissioning of equipment.

Requirement:
Knowledge of diesel engine components and operational mechanisms
Problem-solving ability
Physically fit

Job Title: Customer Service Executive (ID8056)
Location: Tampines
Working Hour: 5.5 days work
Monday – Friday 8:30am – 5:30pm
Saturday 8:30am-12:30pm
Salary: $2500 - $3500

Job Description:
· Deal with clients pertaining to all post-deal activities to ensure all necessary operational information is passed on timely
· Resolve common and complex deliveries, disputes and claims between clients and ship-owners
· Handle loading and discharging procedures and documents
· Assist in fowarding issue, i.e. computation for freight, demurrage and laytime
· Report to the Head of Operations on all operational activities
· Any other ad-hoc duties as assigned

Requirement:
· Min Diploma holder with 1-2 years of related working experience in Forwarding industry. Candidates with more than 3-4 years’ experience, will be considered for a senior position
· Able to work independently, responsible and manage multiple priorities
· Hardworking and able to work under pressure
· Strong team player with good interpersonal skills

Job Title: Field Service Engineer (ID3409)
Location: Ang Mo Kio
Working Hours: Mon-Fri 8:00am-5:30pm
Salary: $3000 to $4500


Job Description:
1. To support customer site for TP probe cards repairs & replacement.
2. Advise customer on technical details for evaluations / improvements etc
3. Liaise with HQ for any issues / technical documents / evaluations / follow up
4. Work with HQ vertical repair team for cards
5. Report / trackers update for internal and customer

Requirements:
• Min. Diploma and above with 2 years experience in Electrical Wafer Sort / Final Testing
• Working Experience: At least 2 years’ experience in Electrical Wafer Sort / Final Test Testing
• Skills:
- Troubleshooting & Isolation of problems
- Able to read PCB schematics

Job Title: Customer Service Executive (ID8056)
Location: Tampines
Working Hour: 5.5 days work
Monday – Friday 8:30am – 5:30pm
Saturday 8:30am-12:30pm
Salary: $2500 - $4000

Job Description:
· Deal with clients pertaining to all post-deal activities to ensure all necessary operational information is passed on timely
· Resolve common and complex deliveries, disputes and claims between clients and ship-owners
· Handle loading and discharging procedures and documents
· Assist in fowarding issue, i.e. computation for freight, demurrage and laytime
· Report to the Head of Operations on all operational activities
· Any other ad-hoc duties as assigned

Requirement:
· Min Diploma holder with 1-2 years of related working experience in Forwarding industry. Candidates with more than 3-4 years’ experience, will be considered for a senior position
· Able to work independently, responsible and manage multiple priorities
· Hardworking and able to work under pressure
· Strong team player with good interpersonal skills

Job Title: Customer Service Representative (ID1490)

Location: Yio Chu Kang, one way transport pick up at AMK or Yio Chu Kang

Working Hours: Mon to Fri, 8.30am to 5.30pm.

Salary: $2800-$3100

Benefit: AL 14 days, AWS, variable bonus or performance bonus

Job Responsibilities:

• Attend to all phone or fax sales enquiries from customers.

• Process customers’ quotations and orders in an efficient and timely manner

• Responsible for order fulfillment, and ensuring accurate input of Sales Order & Purchase Order to the system

• Close follow up with respective suppliers on the order & delivery status

• Process export documentation for shipments to other region

• Process documentation for LC negotiation (whenever applicable)

• Liaise with warehouse and freight forwarders to ensure timely pick-up and delivery of customers’ orders.

• Generate billings on a timely basis for all orders that were completed

• Support Sales team to meet their monthly forecast target

Job Requirements:

• Diploma in Business studies or equivalent

• Minimum 2 years customer service experience in order processing and export shipping

• Knowledge of L/C processing will be an added advantage

• Customer oriented with good communication & interpersonal skills

Job Title: Service Engineer (ID8136)
Location: Jurong East
Working Hour: 5 days work Monday-Friday 8:30am – 6 pm
Salary: $3000 - $4000

Job Description:
• Manage after-sales and service activities.
• Responsible for Equipment installations pre-commissioning checks and commissioning on sites.
• Coordinating field work involving troubleshooting, reporting and resolution of any emergent warranty issues.
• Responsible and manage warranty claims and matters and liaising with HQ on any warranty claims and reports.
• Technical back-up to field service staff to ensure technical queries are attended and settled prompt.
• Ensure completion of service task and submission report/expenses.
• Prepare quotation for service and spare parts enquiries.
• Customer relationship management
• Identifying training needs for service engineers/agent. Provide training for customers and staff.
• Contributes to team effort by accomplishing related results as needed

Requirement:
• Diploma /Technical Certificates in Engineering or equivalent
• Min. 5 years relevant experience in servicing of equipment (electrical/electronics/mechanical)
• Good written, verbal, and presentation skills in English.
• Knowledge in Microsoft Office basic applications, including Word, Excel, Power-point.
• Demonstrate good skills and ability in technical troubleshooting
• Able to handle Chinese and dialect speaking customers
• Possess Class 3 driving license

Job Title: Service Engineer (ID4542)
Location: Bukit Batok
Working Hours: Mon to Fri 9.00am-6.00pm
Salary: $2500-$3000




Service Engineer

Job Description:
• Perform evaluation, testing, calibration, troubleshooting and repair of equipment according to guidelines and approved methods
• Provide installation, commissioning and after sales maintenance service to customers for general scientific laboratory equipment
• Ensure accuracy, reliability and confidentiality of test results
• Co-ordinate closely with sales team to provide technical support & after sales service to customers
• Conduct risks assessments to comply with safety work procedures

Requirements:
• ITE/Diploma in Electrical/ Mechanical/ Mechatronics Engineering
• Possesses initiative and keen knowledge in gaining understanding of mechanics and operations of equipment
• Relevant working experience in similar field would be an advantage
• Sound ability to troubleshoot, test and conduct hands-on repairs
• Good knowledge and understanding in Circuit Schematic Drawing
• Possess Class 3 Driving License (but not essential)
• Experience in or knowledge of ISO documentation (specifically ISO/IEC 17025) will be an added advantage

Job Title:Service Technician (ID3328)
Working Location: Tuas
Working Hours: Monday-Thursday 8.00am to 5.30pm, Friday 8.00am to 5.00pm
Salary: $2300 to $2700

Job Description:
•To perform installation, servicing and maintenance works for German manufactured automated storage system.
•Lead the commissioning of automated storage system, ensuring seamless integration and functionality.
•To ensure timely completion of installation and commissioning tasks.
•To standby 24 hours on duty roster (will provide additional standby allowance & OT)
•To provision engineering services.
•Any ad hoc duties assigned by Superior

Requirements:
•Professional Certificate / NiTEC in Mechanical and/or Electrical Engineering or equivalent
•Minimum 1 year experience in similar position on maintenance/service of machinery. Candidates with no
•experience are welcome to apply. Training will be provided
•Knowledge of electrical works and the analysis electrical circuit diagrams is essential
•Proficient in Microsoft office
•Good working attitude and good team player
•Excellent skills in communication and collaboration
•Possess good customer service attitude
•Meticulous and have an eye for details
•Ability to work within tight timelines
•Must be able to multi-tasks

Job Title: Service Technician (ID3337)
Location: Tuas
Working Hours: Mon-Fri 8:30am – 5:30pm
Salary: $2000-$3000


JOB RESPONSIBILITIES
• Carry out pre-delivery inspection & testing, installation & commissioning.
• To handle breakdown of equipment or attachments for repair & troubleshooting
• Complete service report including cause(s) of problems, details of repairs and detailed parts used for every job completed timely and submitted daily with time sheet to the respective supervisor/service engineer.
• Perform retrofitting and modification task and ensure the completed task is compliance with the drawing and instruction provided.
• Handle material preparation and stock level
• Any other duties as assigned by the service management.

REQUIREMENTS
•Must have Class 3 driving license
•Min 2 year experience in field servicing of electrical/mechanical/hydraulic industrial machinery
•Knowledge of troubleshooting, field service, installation and set-up of material handling / packaging equipment.

Job Title: Senior Customer Service Executive (ID3387)
Location: Redhill
Working Hours: Mon-Fri 9am to 5:30pm
Salary: $3000 - $4200

Job Description:
-Responsible for facilitating and managing activities involving sea export, sea import, warehouse & truck.
-Monitoring pre-alert documents from Origin offices or sales support (sea import only)
-Familiar with custom requirements, import and export procedures.
-Track and monitor vessel arrivals / departures and update customers if any deviations.
-Handle all customers' enquiries timely and effectively.
-Roles- Sourcing for rates from service providers as per the sale/customer's enquiry.
-Coordinate with business partners on Sales lead from the origin or the destination.
-Provide comprehensive service to all aspects of customer's requirement/problem solutions to handle their shipments.
-Preparing of invoices for customers & checking about subcontractor’s invoices & preparing of reports for internal &external customer.
-Ensure compliance with customer's Standard Operating Procedures (SOP)
-Preparing SOP for our internal use.
-Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
-All other ad-hoc work instructions from Managing Director or Manager

Requirements:
• Diploma/ Degree in Business, Sales, Marketing or in a discipline related to Logistics & Supply Chain Management.
• Minimum 1-2 years' experience in Sea freight forwarding
• Good experience running & managing sea-freight operations.
• Knowledgeable in sea-freight compliance & regulation
• Ability to work independently, meticulous, self-motivator and a team player
• Ability to cope in fast pace environment
• Proficient in Microsoft Excel

Job Title: Customer Service Officer (ID5018)
Location: Clementi
Working Hours: Mon to Fri 8.30am – 5.30pm
Salary: $2300 to $2500

Job Description:
Responsibilities:
• Support daily customer service functions such as attending to email enquiries & calls.
• Deal with customers and transporters to arrange for local shipment delivery.
• Handle air and sea shipment booking with freight forwarders.
• Handle customers’ complaints and conduct investigations (if any)
• Update and submit daily/monthly reports to customers.
• Handle import and export permit declaration
• Prepare simple draft logistics billings.
• Handle ad-hoc task upon customer request (if any)
• Other ad-hoc operation duties as assigned.

Requirement:
• Minimum O’level or related Certificate in Logistics Management
• Minimum 2 years of working experience in 3rd party logistics will be an advantage.
• Proficiency in Microsoft Office