Total 9 job vacancies by National University Health Services Group Pte. Ltd.

Come join us to be a strong advocate to share with patients on self-help and self-care!

You will proactively promote and educate patients on the use of mobile applications and self-help functions, and onboard them into nationwide healthcare initiatives (e.g. Healthier SG) to promote self-care. You will have the opportunity to positively make a difference to the patients and community through facilitating and planning for programmes. This involves liaising with partnered vendors, planning for logistics and schedules to carry out the programmes.

Additionally, you will be involved in daily clinic operations’ activities. Your main responsibilities will be to help patients navigate through the polyclinic through registration, scheduling and rescheduling appointments, processing referrals, and handling payments. You will be the first point of contact for patients to answer their general questions, perform initial health screening activities such as height and weight measurements, and administering blood pressure checks, and making outgoing calls to patients to address any urgent requests they have. Additionally, you will provide administrative support to the clinic as needed.

Job Requirements

• Polytechnic Diploma, GCE A / O / NITEC qualification.
• Computer literate
• Pleasant disposition and personality
• Comfortable with public speaking to perform patient education and sharing
• Excellent interpersonal and communication skills.
• Experience in frontline and customer service preferred.
• Good team player with passion for service excellence.
• Able to multi-task and work in a fast-paced and dynamic environment.
• Commit to a 5.5 days’ work week

Come join us to be a strong advocate to share with patients on self-help and self-care!

You will proactively promote and educate patients on the use of mobile applications and self-help functions, and onboard them into nationwide healthcare initiatives (e.g. Healthier SG) to promote self-care. You will have the opportunity to positively make a difference to the patients and community through facilitating and planning for programmes. This involves liaising with partnered vendors, planning for logistics and schedules to carry out the programmes.

Additionally, you will be involved in daily clinic operations’ activities. Your main responsibilities will be to help patients navigate through the polyclinic through registration, scheduling and rescheduling appointments, processing referrals, and handling payments. You will be the first point of contact for patients to answer their general questions, perform initial health screening activities such as height and weight measurements, and administering blood pressure checks, and making outgoing calls to patients to address any urgent requests they have. Additionally, you will provide administrative support to the clinic as needed.

Job Requirements

• Polytechnic Diploma, GCE A / O / NITEC qualification.
• Computer literate
• Pleasant disposition and personality
• Excellent interpersonal and communication skills.
• Experience in frontline and customer service preferred.
• Good team player with passion for service excellence.
• Able to multi-task and work in a fast-paced and dynamic environment.
• Commit to a 5.5 days’ work week

You will facilitate patients’ journey through the various service points in polyclinic by assisting with patients’ registration, appointment scheduling and rescheduling, referral, and payment. You will provide patient care services such as measurement of height, weight, and blood pressure. You will promote and educate patients of self-help services and mobile applications. You will also manage patients’ general enquiries and screen patients’ general condition. You will perform outgoing calls to patients to attend to their escalated requests. You will provide administrative support as and when required. This position is on a 5.5 days’ work week.

Job Requirements

• Polytechnic Diploma, GCE A / O / NITEC qualification.
• Experience in frontline and customer service preferred.
• Excellent interpersonal and communication skills.
• Good team player with passion for service excellence.
• Able to multi-task and work in a fast-paced and dynamic environment

As part of the multidisciplinary team, provide holistic and incredible care, empower patients and caregivers to take charge of their own health through technology, raise awareness and accessibility of available resources that can be tapped on, nudging them towards action.

Strategic outcomes and goals include:

• To build relationships with internal (care team) and external stakeholders (patients and caregivers).
• To contribute to achieving clinical outcomes for preventive health screenings and reduce readmission and escalations to tertiary care, and, to gather social determinants of health pertinent to influencing social and health outcomes in positive ways
• Leverage on technology to empower patients to improve health literacy and accessibility to resources
• Responsible for assisting in coordinating and providing patient care activities. This includes the use of IT systems to track, perform and document established clinical indicators and care given to patient.
• You will perform basic parameter measurements, close preventive screening and vaccination gaps in relation to national programmes/initiatives.
• You will also provide basic health education to improve patients’ knowledge on lifestyle management, social and physical activities through social prescribing, the use of health monitoring devices (e.g. home blood pressure, glucose and weight monitoring, as well as advise patients on vaccination requirements.)

Requirement

• Diploma preferred.
• Qualification in health promotion will have an advantage.
• Preferably with some working experience in healthcare
• Good verbal and written communication skills
• Pleasant disposition and personality
• Possess good interpersonal skills, a positive attitude towards work and is a team player.
• Good communication and coordination skills
• Self-motivated and has interest in patient care.
• Able to communicate in English and a local language/dialect.
• Proficient in Microsoft Office including Excel, Words and Power Point
• Savvy in navigating IT programs

You will facilitate patients’ journey through the various service points in polyclinic by assisting with patients’ registration, appointment scheduling and rescheduling, referral, and payment. You will provide patient care services such as measurement of height, weight, and blood pressure. You will promote and educate patients of self-help services and mobile applications. You will also manage patients’ general enquiries and screen patients’ general condition. You will perform outgoing calls to patients to attend to their escalated requests. You will provide administrative support as and when required. This position is on a 5.5 days’ work week.

Job Requirements

• Polytechnic Diploma, GCE A / O / NITEC qualification.
• Experience in frontline and customer service preferred.
• Excellent interpersonal and communication skills.
• Good team player with passion for service excellence.
• Able to multi-task and work in a fast-paced and dynamic environment

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team's contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Senior Service Team Leader will be assisting in the management of lobby operations.

The incumbent shall be responsible to:

• Ensure smooth operations at gantries and self-registration kiosks.
• Handle difficult visitors and situations and execute service recovery.
• Responsive to emergency situations in the main lobby.
• Conduct regular audits on service, productivity, accuracy and safety to ensure compliance to organization’s guidelines and regulations.
• Conduct competency and confirmation assessments.
• Contribute to achieve individual and team KPIs.
• Manage in roster planning and daily deployment.
• Lead the team in continuous service improvement initiatives.

Job Requirements

• Diploma or equivalent with at least 5 years of relevant experience
• Experience in hospitality or front-line customer service role is an advantage.
• Excellent interpersonal and communication skills, able to work with all levels of staff.
• Able to communicate fluently in English and a Second Language
• Able to work weekends, public holidays.
• Comfortable to work 2 rotating shifts (morning & afternoon)

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team's contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Responsibilities

• Support in the development and implementation of Ensure Safer System (ESS) assessment program.
• Work closely with various stakeholders to ensure identified issues are addressed.
• Monitor and manage pre and post-course related activities.
• Support in the planning and execution of audit training.
• Ad-hoc tasks and projects

Requirements

• A good degree in any discipline
• Good oral, written and presentation skills
• Ability to work under pressure and good inter-personal skills
• Proficient in Microsoft Office
• At least two (2) years' working experience, preferably in healthcare industry. Entry level candidates interested in pursuing a career in healthcare are welcome to apply.

The Opportunity

We are looking for Patient Service Aassociates to deliver excellent service for patients who visit our Specialist Outpatient Clinic.

Responsibilities

• Register patients for visits to Specialist Outpatient Clinic
• Schedule appointments and assist patients to coordinate multiple appointments
• Perform billing processes, including payment collection, manage cash float and encourage patients to sign up for cashless payment
• Provide financial counselling, explain charges and assist patient with various finance schemes available
• Assist doctor during consultation i.e. chaperone, translation, et cetera
• Prepare patients for physical examination and take patient’s height and weight
• Support doctors in teleconsultation i.e. equipment setup, coordinate with patients, et cetera

Requirements

• Minimum GCE O Level
• Preferably 1-year experience in customer-related / front desk service
• Entry level candidates are welcome to apply
• Working knowledge on computers
• Good interpersonal and communication skills, able to work with all levels of staff
• Strong organizational skills
• Strong passion to serve the patients
• Successful candidates will be offered a 1-year/ 2-year contract

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

The Opportunity

We are looking for Patient Service Associates to be the ambassador of the organisation for providing excellent patient service to our patients.

Responsibilities

• Assist in the collection of payment for discharging patients
• Conduct financial counselling for inpatient stay/charges
• Perform discharging procedures for patients
• Obtain follow up appointment for Inpatient patients
• Help in additional responsibilities as assigned by supervisors

Requirements

• Minimum GCE N Levels with 1 year of working experience in customer service
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Strong passion to serve the patients
• Willing to work 2 rotating shifts, including weekends and public holidays

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “Incredible Care & Health, Together”, reach out to us today.