Total 12 account officer job vacancies in Customer Service category in D27 Yishun, Sembawang

Responsibilities:

• Answering of customer calls, emails etc
• Coordinate order processing, delivery and returns of customers’ orders
• Monitor customers’ aging report and payments received
• Key in customers orders
• Liaise with operations team to ensure timely delivery
• Provide support to sales & logistics team
• Other ad-hoc duties as assigned

Requirements:

• Minimum 1 year experience in Admin / Customer Service roles
• Able to multi-task
• Team player
• Able to work in a fast-paced environment
• 5.5 work days
• 4 to 6 months contract for Maternity Cover

Job purpose

As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
• Fresh graduates are welcome
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to handle challenging situations professionally.
• A proactive attitude with a commitment to delivering exceptional customer service.
• Proven experience in a customer service role, preferably in the food service or hospitality industry.
• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.

Responsibilities:

• Answering of customer calls, emails etc
• Coordinate order processing, delivery and returns of customers’ orders
• Monitor customers’ aging report and payments received
• Key in customers orders
• Liaise with operations team to ensure timely delivery
• Provide support to sales & logistics team
• Other ad-hoc duties as assigned

Requirements:

• Minimum 1 year experience in Admin / Customer Service roles
• Able to multi-task
• Team player
• Able to work in a fast-paced environment
• 5.5 work days
• 4 to 6 months contract for Maternity Cover

Job Description & Requirements

1. Knowledge, Skills & Abilities

•Sales Forecasting Management

•Sales Funnel Management

•RFQ (Request for Quote) Management

•Customer Relationship Management

•Product Strategies Management

•Competitive Intelligence Analysis

2. Responsibilities & Authorities

•Achieve growth and hit sales targets set by the department.

•Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence.

•Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

•Present sales, revenue and expenses reports and realistic forecasts to the management team.

•Identify emerging markets and market shifts while being fully aware of new products and competition status.

•Perform other related duties as assigned.

3. Experience

•Minimum 5 years relevant experience in Mechanical & Mechatronics Industry related.

•For the Senior position, one should have more than 8 years of related experience.

•Preference experience includes Semiconductor, Analytical or Life Sciences OEMs (Original Equipment Manufacturers)

4. Education

•Bachelors or Master’s Engineering degree from a reputable University.

•Other Relevant Degrees will also be considered.

Job purpose

As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to handle challenging situations professionally.
• A proactive attitude with a commitment to delivering exceptional customer service.
• Proven experience in a customer service role, preferably in the food service or hospitality industry.
• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.

**Job Posting: Customer Service Officer at AN Digital Lock**

**Company:** AN Digital Lock

**Location:** 2 Gambas Crescent Singapore 747044

AN Digital Lock is a leading provider of digital door lock solutions, dedicated to ensuring the security and convenience of our customers' homes and businesses. We are currently seeking a Customer Service Officer to join our dynamic team.

**Responsibilities:**
- Provide excellent customer service by addressing inquiries and issues related to digital door locks.
- Assist customers with product information, troubleshooting, and technical support.
- Handle customer complaints and ensure timely resolution.
- Maintain accurate records of customer interactions and transactions in Microsoft Excel.
- Collaborate with other departments to ensure customer satisfaction.

**Requirements:**
- Patient and attentive to details to effectively address customer needs.
- Strong communication skills to interact with customers in a professional and helpful manner.
- Proficient in Microsoft Excel for data entry and record-keeping.
- Knowledge of digital door locks or similar products is a plus.
- Prior customer service experience is preferred.

**Working Hours:**
- 5 days a week with OFF days on Tuesday and Wednesday.
- Required to work on weekends and public holidays.

If you are a customer-oriented individual with excellent communication skills and a passion for technology, we invite you to join our team at AN Digital Lock.

AN Digital Lock is an equal opportunity employer committed to diversity and inclusion in the workplace. We look forward to welcoming a dedicated Customer Service Officer to our team.

Job Requirements:

• Diploma in relevant discipline.
• Minimum 1- 2 years of relevant experience.
• Resourceful individual and a good team player.
• Positive and willing to learn, able to work independently with minimum supervision.
• Effectively bilingual in English and Mandarin.
• Able to start work immediately or within short notice.

Job Specifications:

• Support Marketing and Sales teams in all marketing and customer support activities.
• In charge of order processing from order entry until shipment.
• Liaise with internal and external stakeholders to ensure on time delivery.
• Prepare and check all shipping documents to ensure that they are complete and comply with import and export regulations.
• Attend to queries relating to shipping documents.
• Assist in developing, maintaining, enhancing existing customer relationship and handle customers' complaints.

Job Requirements:

• Diploma in relevant discipline.
• Minimum 1- 2 years of relevant experience.
• Resourceful individual and a good team player.
• Positive and willing to learn, able to work independently with minimum supervision.
• Effectively bilingual in English and Mandarin.
• Able to start work immediately or within short notice.

Job Specifications:

• Support Marketing and Sales teams in all marketing and customer support activities.
• In charge of order processing from order entry until shipment.
• Liaise with internal and external stakeholders to ensure on time delivery.
• Prepare and check all shipping documents to ensure that they are complete and comply with import and export regulations.
• Attend to queries relating to shipping documents.
• Assist in developing, maintaining, enhancing existing customer relationship and handle customers' complaints.

JOB RESPONSIBILITIES 工作职责:

Customer Service Officer connect with customers/clients via phone, message and create an experience where customers know they have been heard and understood and feel valued and important.

客服专员通过电话和短信与客户联系，创造一种让客户知道他们被倾听和理解，并感到被重视和重要的体验。

• Handle daily phone call;

处理日常电话

• Answer calls professionally to provide information about products and services,, or obtain details of complaints.

专业接听电话，提供有关产品和服务的信息，或获取投诉细节。

• Able to dealing with customer’s feedback;

能够处理顾客反馈

• To answer customers’ enquire and complain promptly;

及时回答客户的询问与投诉

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are taken.

记录客户的交流和交易，详细记录客户的询问、投诉和意见，以及所采取的行动。

• Daily office admin work;

日常办公室行政工作

• To be a good listener and able to interacting with a diverse group of customers and colleagues;

善于倾听，能够与不同的客户和同事互动;

• Quick response to customer’s issues by actively find a solution and making a right decision;

快速响应客户的问题，积极寻找解决方案并做出正确的决定。

• Preparation of sale and sale-related reports on a timely basis.

及时准备销售及销售相关报告。

• Any ad-hoc work as prescribed by the superior.

上级规定的其他临时工作。

• Reporting to Customer Service Manager;

向客服经理报告。

JOB REQUIREMENTS 工作要求:

• Possesses at least GCE ‘O’ levels or the equivalent.

至少拥有GCE ' O '水平或同等学历。

• Min 1 year of working experience in related field

1年以上相关工作经验

• Proficiency in written and spoken English and Mandarin (another mother tongue is welcome).

熟练的英语和普通话(另一种母语也欢迎)。

• A good team player possesses the ability to work with minimal supervision.

良好的团队合作精神，能够在很少的监督下工作。

• Multiple tasker, meticulous, with an eye for detail.

多任务执行者，细致，注重细节。

• Familiar with CRM systems and practices as an added advantage

熟悉客户关系管理系统和实践是一个优势。

• Able to commit 6-day work week at current stage

能够接受现阶段每周工作6天。

Job Description

· Primarily assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.

· Able to efficiently respond to customer any e-mail or telephone queries in a calm and friendly manner.

· He / She must liaise between other internal departments or Vendors and the customer to provide the service most suitable to the client’s needs and time restraints.

· Must also be able to work closely with the Sales team to assess the progress of the production department and develop Sales strategy accordingly.

Qualification / Requirement

· Degree or Diploma with 2 to 3 years of working experience in Semiconductor or related field preferred. Also any other qualifications relating to Sales or Marketing is an advantage.

· Must be fluent in English and possess strong communication skills, as liaison with clients and colleagues are a large focus within the job.

· A Customer Account Executive must be organized and possess a high level of administration ability to effectively manage paperwork.

· Due to the volume of communication that will be required with client, the Customer Account Executive must possess excellent client service skills.

· Able to travel and work independently.

· Must be proficient in Microsoft Office and any other software related to the Sales.

We are looking for mature mid-career individuals (aged 40 and above) exploring mid-career skills conversion and switching to new jobs to gain meaningful industry-relevant skills and experience.

You will be responsible for:

1. Following up with our existing customers on their training needs and sending brochures and proposals for them to review for their training plan
2. Provide excellent customer service by addressing customers' and prospects' inquiries and feedback and submitting proposals
3. Designing EDM for each workshop to send information to clients in the region
4. Maintain up-to-date files and records of clients' contact details
5. Handle daily general administration tasks and coordinate hotel and flight for the workshops in the region.

Qualification & Requirement

- mature mid-career individuals (aged 40 and above) Singaporean and PR

- minimum Secondary 2 qualification

- Familiar with Microsoft Office

- Pleasant personality with good interpersonal and communication skills.

Interested applicants are invited to send their resumes with recent photos to [email protected]

All applicants will be notified of the outcome of their application.

We are looking for mature mid-career individuals (aged 40 and above) who are exploring mid-career skills conversion and switch to new jobs to gain meaningful industry-relevant skills and experience.

You will be responsible for:

1. Following up with our existing customers on their training needs and send brochure and proposal for them to consider
2. Provide excellent customer service by addressing customers and prospects inquiries and feedback
3. Designing EDM for each workshop to send information to clients in the region
4. Assist in designing and producing in-house promotional materials.
5. Maintain up-to-date files and records.
6. Handle daily general administration tasks and support service operations.

Qualification & Requirement

- mature mid-career individuals (aged 40 and above) Singaporean and Pr

- minimum O level qualification

- Familiar with Microsoft Office

- Pleasant personality with good interpersonal and communication skills.

Interested applicants are invited to send their resumes with recent photos to [email protected].

All applicants will be notified of the outcome of their application.