Total 1,958 accounting manager job vacancies in Customer Service category in Singapore

Reporting to the Centre Director on administration matters This role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities

• Oversee the daily operation of the centre.
• Represent the Centre to build business relationships and create Business strategies to swiftly build up business volume.
• Plan and Lead the Marketing strategy and activities
• Management of new inquires and conducting centre tours
• Implement quality standard for all programmes in centre in accordance to HQ process.
• Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc
• Ensure safety and timely transfer of students from school to centre
• Ensure safety of children within the premises
• Other ad-hoc duties assigned by Centre Director

Job Requirements

• Diploma in Business Management with minimum of 2 years of working experience in a preschool environment.
• Excellent Experience managing education Marketing and sales is preferred.
• Strong interpersonal and leadership skills.
• Exhibit a positive attitude when faced with challenges and keep a problem-solving mentality at the ready.
• Good communication and interpersonal skills
• Possess a passion for working with children and facilitating
• Meticulous, organised and able to multi-task
• Proficient in MS Office (Word, Excel and PowerPoint)
• Able to teach primary school subjects will be an advantage

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.

We are seeking an eager, motivated Client Relationship Manager to join our growing and unique organization. In this position, you will be given the unique opportunity to gain the knowledge and experience required for a CRM under the direction of experienced personnel. Comprehensive training will be provided upon recruitment. The ideal candidate will be open to learning new things and gaining various experiences.

Candidate should meet the minimum criteria:

• Diploma and above
• Any University Degree

Job Scope

• Client Acquisition
• Client Onboarding
• Manage existing clientele base
• Maintaining and strengthening client relationship

What we can offer:

• High Commissions and Bonus structure (up to $10k in bonuses)
• Unlimited earning potential
• Fast Track career progression
• Friendly Work Environment

Interested candidates may Whatsapp to 88098851 with your updated resume.

*Only shortlisted candiates will be contacted. Thank you.

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Supplier
• Position Title: Service Manager (Marine)
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to the satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors is a plus
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

☑ AWS + Performance Bonus

☑ Near MRT

☑ Hybrid WFH

Job Description:

• Overseeing software application functionality
• Lead a team of IT Engineers in support & operations of IT applications.
• Assess system performance and recommend improvements
• Develop IT policies and practices

Requirements:

• At least a Diploma in computer science/IT or related certifications
• At least 5 years of relevant experience.
• Proven analytical skills

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 14C7092

EA Registration Number | R1766892

You will lead the guest service operations in ensuring a warm and efficient welcome and departure for all residents and create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report to Manager, Guest Service.

Responsibilities

You will:

• Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground

• Review and implement the standard operating procedures (SOPs) and corporate standard and guidelines, ensuring that the department adheres to them

• Comply and maintain service and product audit by Global Operations

• Ensure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectiveness

• Evaluate employee performance and work with the Human Resource Team to provide staffing recommendations

• Promote teamwork and quality service within the team and coordination with the other departments

• Manage the expenses of the department and prepare the annual departmental operating budget and finance

• Oversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilities

• Attend to and anticipate residents’ queries and needs, especially those of VIP residents’, and perform the appropriate service recovery when necessary

• Review and follow up on residents’ feedback and satisfaction scores to improve quality and standards

• Ensure smooth check-in and check-out for residents by:

o Coordinating with the Housekeeping team to ensure that arrival apartments are ready before the check-in time

o Verifying the accuracy of all residents’ registration and check-out documents.

• Assist to develop pricing strategies and manage apartment allocations to maximise revenue and occupancy

• Review activities and brainstorm strategies to improve residents’ experiences

• Report any damage and maintenance defects to the Engineering Department

• Manage cash handling responsibilities, perform daily audit checks of all cashier closings, cash floats, guest registration forms, guest ledger balances, accounts receivable and aged debtors reports for corporate accounts

• Work with the Finance Department to monitor and follow up on receivables and processing of payables

• Perform and approve for cash and credit card refunds and ensure documents are checked and submitted to Finance

• Ensure that all payments are collected by the team upon check-in, and that all guest refunds through credit cards are submitted to Finance

• Account for all credit card settlements and ensure they tally with actual postings and amounts needed to be charged

• Coordinate with the Central Reservations and Sales Management Team on corporate clients and group bookings

• Assume other responsibilities as designated by the Residence Manager

Job Requirements

You have:

• At least 4 years of relevant work experience with managerial capacity in the hospitality industry

• Attained at least a ITE or Diploma in Hospitality, Hotel Management or an equivalent qualification

• Knowledge of change management and the ability to discover operational efficiencies

• Service-oriented, attentive to details and observant

• Management and supervisory skills

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job Responsibility :

• Experience with 2-stroke/4-stroke engines
• Encourage adherence to the QEHS system processes.
• Address reported non-conformities by taking remedial action and resolving issues that affect the caliber and delivery of goods and services.
• Offering advice to subordinates who disobey policies and procedures of the firm.
• As needed, lead a group of guys doing site labor.
• Encourage and direct initiatives for ongoing improvement.
• Assist in training new fitters and provide direction to inform others about technology advancements in our portfolio.

Endress+Hauser is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety & environmental impact.

Our customers come from various industries, including chemical, food & beverage, life sciences, power & energy, mining, minerals & metals, oil & gas, and water & wastewater. Although we employed close to 16,000 individuals worldwide, we remain a family-owned company and family-owned companies are different. We believe that competent and motivated employees are the crucial factor for future success.

Become part of our team and write the next chapter in this success story with a career at Endress+Hauser, the "Partner for Process Improvement".

Key Responsibility

The Customer Experience Manager steers the strategic planning process to secure an excellent customer experience for all customers. This position entails overseeing the inside sales function within the Singapore office and carrying the responsibility for supporting the marketing, sales, and service functions. Generally, the Customer Experience Manager coordinates, plans, and supervises a company's Inside Sales team, aiming to ensure the optimized interaction between the company and its customers and lead the team to achieve the Departmental KPIs and goals.

This role will be based in Singapore, is part of the Sales Department and reports to the Country Sales Manager.

The main tasks and responsibilities are:

• Responsible for the leadership and management of the inside Sales function in the Sales Center
• Responsible for coaching, mentoring, and developing the Inside Sales Engineers
• Ensure strategic alignment of the local organization with the group strategy.
• Responsible for the implementation and communication of the strategic plans in conjunction with the local key stakeholder
• Lead & drive the Customer Experience Management (CXM) program.
• Work with respective stakeholders to provides insights, tools, methods, and trainings for the team to become truly customer centric.
• Developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction.
• Establish communication channels through which E+H Customers can reach out to us easily and effectively.
• Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
• Work closely with Sales / Marketing departments to analyze customer’s feedback and develop activities/events effective for improved customer experience.
• Work with Corporate Team (HQ) to conduct surveys to gather information on customer opinion of rendered services.
• To work with respective stakeholders to grow E+H Digital business.
• To work closely with External Sales in a team approach to serving the customers.
• Guide and direct the activities of Inside Sales Engineers to ensure their interactions with customers reflects positively on the company.
• Mentoring of Inside Sales Engineers to ensure compliance with set standards of courtesy and professionalism.
• Good understanding & operationally strong on processes for costings, quotations and proposals using CEP, SAP system.
• To provide guidance to team on technical advisory, project proposals follow-up, negotiations, closing project orders and customer liaison.
• Any other tasks might be required by the Company to support the business strategy.

Requirements

· Work Experience in MNC and similar industry will be an advantage

· At least 3 years of relevant management experience

· Experience in managing and leading teams in a dynamic work environment

· Knowledge of relevant products and industries

· Technical knowledge of process automation and instrumentation

· Knowledge of SAP and Salesforce

Our Benefits

• Competitive Remuneration

• Performance Bonus and Increments

• Medical Insurance Coverage

• In-House Career Development and external training

• An international and diverse work atmosphere

• Central Location in Singapore

What are we looking for?

• Permanent Full-Time Position for an early intervention centre manager to support Children with Special Needs.

• Assists in development and implementation of all internal policies, procedures and systems that are necessary for providing comprehensive services to clients.

• Evaluates staff feedback/concerns and facilitates the process for improvement.

• Conduct lessons in a specialized small group Early Intervention Program (EIP) setting.

• Create lesson plans and curriculum and track student progress.

• Prepare Individualized Educational Plan goals (IEP) for students, contributing to progress reports.

• Create learning activities, support with classroom supervision and follow-through of learning/behavior plans, support with children's daily living skills (toileting, dressing and mealtime routines).

• Work in collaboration with a multi-professional team of teachers and therapists.

• Maintain student files, attendance forms, visuals and other tasks.

• To liaise with parents to provide support for skill development.

• Previous experience mentoring junior teachers is valued.

• Responsible for the day-to-day operations of the early intervention centre

Candidate Requirements

• Minimum a Diploma in Early Childhood Education / Special Education or related educational fields. A Bachelor’s degree / Master’s degree in Teaching will be of value.

• Experience teaching with children with special needs

• Experience using standardized tools/assessments will be preferred.

• Must be proficient in communicating and writing professionally, in English.

• Salary commensurate with experience and level of qualification.

Role and Responsibilities

• Responsible for overall customer service function in Asia.

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash (OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement opportunities.

• To drive process improvements using data analytics and influence improvements across the organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints, including processing customer returns or credit notes and follow up with logistics / quality for resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Working Hours: 5.5 days office hours

Location: North

Job Scope:

• Trained in chronic disease management in primary care setting
• Work closely with doctors, advanced practice nurse, allied health members to manage chronic conditions
• Obtain a thorough health history and assess your level of disease control
• Identify factors that contribute to your sub-optimal disease control
• Provide education on lifestyle modification and teach self-management to empower you to manage your health
• Monitor your condition and work with your doctor to review your plan of care regularly.

Job Requirements:

• Min. Diploma/ Degree in Nursing
• Possess Advanced diploma/ specialist diploma in either chronic disease/ mental health/ endocrine/ diabetes/ gerontology or any other relevant field
• Valid SNB & BCLS

For interested applicants, please send your updated resume to: [email protected]

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

Senior Operation Manager - fragrance production machinery / Set up product line / Backend Stream [3770]

Working Location: Warehouse – Woodland
HQ location: Central
Working Day : Monday – Friday ( office hour )
Salary : $4,000 - $5,000

Responsibilities:

Warehouse Management:

• Oversee all aspects of warehouse operations, including inventory control, receiving and dispatching goods, and maintaining accurate records.
• Implement and refine warehouse processes to optimize efficiency and productivity.
• Ensure proper storage and handling of materials and finished products, adhering to safety regulations.
• Conduct regular inventory audits and reconcile discrepancies.
• Liaise with global suppliers and retailers to ensure orders are delivered in a timely manner

Production Operations:

• Lead a team and overlook fragrance assembly and packing following established procedures and ensuring quality control.
• Perform routine maintenance and troubleshoot minor production issues.
• Maintain detailed production records and ensure compliance with safety regulations.
• Coordinate with other departments (purchasing, quality control) to ensure smooth production operations.

General Responsibilities:

• Lead and motivate warehouse and production staff, fostering a positive and collaborative work environment.
• Develop and implement cost-saving initiatives to optimize operational efficiency.
• Contribute to continuous improvement projects, identifying and implementing process improvements.
• Maintain accurate documentation and reports for all operational activities.
• Conduct routine inspections and preventive maintenance tasks to identify and address potential issues before they disrupt production.
• Maintain accurate records of production data, equipment performance, and maintenance logs.
• Assist with troubleshooting and resolving production line issues, working collaboratively with team members and supervisors.
• Maintain inventory of supplies
• Liaise with component suppliers for stock of goods
• Ensure maintenance for stock of finished products
• Liaise with logistics / shipping company to ensure timely shipping and clearing customs for delivery of goods

Qualifications:

• Minimum of 3 years of experience in a warehouse or production management role.
• Possesses a Diploma or Degree in business or project management equivalent
• Experience operating fragrance production machinery (a plus) and/or be able to understand basic machinery mechanics.
• Proficient in Microsoft Office Suite and warehouse management software (a plus).

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

The Job:

• Responsible for overall customer service function in Asia.
• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs
• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication
• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment and customer satisfaction needed for business success.
• Regular engagement with Global Customer Service to maintain Global-Regional alignment.
• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.
• Tracks key performance metrics, customer service performance data, and generates improvement opportunities.
• To drive process improvements using data analytics and influence improvements across the organization.
• Preparing and presenting monthly, quarterly, and annual reports of operations.
• Create a common framework and set of protocols for how we manage customers to support Sales.
• Responsible for Customer Service Team's actions to resolve any customer claims or complaints, including processing customer returns or credit notes and follow up with logistics / quality for resolution.

Job Requirements:

• Minimum Bachelor’s degree in supply chain and or related field
• At least 8-10 years of relevant managerial working experience in a Manufacturing environment
• Knowledge of customer service, trade incoterms and customs procedures
• Knowledge of ERP system
• Willing to travel within Asia Pacific

Interested candidates please send in your resume to:

[email protected] or call JANE @ 6735 1955.

CEI: R1104482

Salary: up to $4500

Working Days & Hours: Mon-Fri Office Hours, Sat half day

Location: Woodlands

Job Description:

• Perform relevant clinical assessment and evaluate the patient’s current disease control.

• Assess patient’s concerns about his/her condition and learning needs.

• Explore for possible precipitating factors for sub-optimal/poor control.

• Reinforce patient/caregiver’s education and self-management skills.

• Develop/evaluate the plan of care to improve disease control with patient/caregiver.

Job Requirements: Min Degree in Nursing & Advanced Diploma in chronic disease / mental health / endocrine / diabetes / gerontology or similar

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Operations Manager (Enrichment Centre)

Working day: 5 days work week (off on Tuesday & 1 Weekend)
Working Hour: 10.30am – 7.30pm
Salary: SGD 4,500 - SGD 5,500
Location: Travel to all centres / Corporate office @ Tiong Bahru

Job Responsibilities:

• Provide support and assist the Operations Director in operation-related administrative tasks
• In charge of the Sales performances and Operation Team service standards of all centres.
• To lead and manage Centre Managers, Centre Asst Managers, and Client Service Officers (CSOs) to achieve the sales target set for their respective outlet. This includes guiding the Centre Managers and Asst Managers in running their teams at the centre to provide professional and quality service to our customers.
• To lead by example as a leader, living and spreading the Organisation Values, Ethos and Competencies championed by the company.
• Recruiting, training, and grooming of Centre Managers, Asst Managers, and CSOs.
• Managing the performance of those under your charge effectively and efficiently
• Devising strategies and tactics for Centre Managers, Asst Managers, and the CSO teams that they manage; for the explicit purpose to increase sales and positive branding of our centres.
• Ensuring that all customer complaints and feedback are handled professionally.
• Monitoring results the plans and revise strategies and methods accordingly.
• Regular reporting of all the branches’ sales performance.
• Any other tasks, administrative duties or ad-hoc projects as assigned by Operations Director.

Requirements:

• Must have at least a degree qualified.
• Work in the tuition or enrichment industry in Singapore for 3 years minimally.
• At least 2 years’ experience in a hands-on, leadership position in a tuition or enrichment company is preferably.
• Management of multiple outlets with a proven track record preferred.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Operations Manager (Enrichment Centre)

Working day: 5 days work week (off on Tuesday & 1 Weekend)
Working Hour: 10.30am – 7.30pm
Salary: SGD 4,500 - SGD 5,500
Location: Travel to all centres / Corporate office @ Tiong Bahru

Job Responsibilities:

• Provide support and assist the Operations Director in operation-related administrative tasks
• In charge of the Sales performances and Operation Team service standards of all centres.
• To lead and manage Centre Managers, Centre Asst Managers, and Client Service Officers (CSOs) to achieve the sales target set for their respective outlet. This includes guiding the Centre Managers and Asst Managers in running their teams at the centre to provide professional and quality service to our customers.
• To lead by example as a leader, living and spreading the Organisation Values, Ethos and Competencies championed by the company.
• Recruiting, training, and grooming of Centre Managers, Asst Managers, and CSOs.
• Managing the performance of those under your charge effectively and efficiently
• Devising strategies and tactics for Centre Managers, Asst Managers, and the CSO teams that they manage; for the explicit purpose to increase sales and positive branding of our centres.
• Ensuring that all customer complaints and feedback are handled professionally.
• Monitoring results the plans and revise strategies and methods accordingly.
• Regular reporting of all the branches’ sales performance.
• Any other tasks, administrative duties or ad-hoc projects as assigned by Operations Director.

Requirements:

• Must have at least a degree qualified.
• Work in the tuition or enrichment industry in Singapore for 3 years minimally.
• At least 2 years’ experience in a hands-on, leadership position in a tuition or enrichment company is preferably.
• Management of multiple outlets with a proven track record preferred.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Responsibilities:

• Manage & grow existing accounts to deliver results.
• Identify clients’ requirements and propose internal capabilities and resources to meet clients’ needs.
• Participate in end-to-end request for quotation/RFQ process.
• Liaise closely and build strategic relationships with client stakeholders.
• Response to all client-related matters, from contractual agreements, solutions implementation and service performance, to service enhancements and key account business opportunities.
• Perform and plan necessary reviews
• Create growth plans for the assigned key accounts.

Requirements:

• Experiences in Freight Forward in Seafreight, RFQ, Tender & quotation is a must.
• Good understanding of logistics, freight or supply chain industries and their capabilities.
• Excellent client relationship management skills.
• Process-orientation, analytical skills and business acumen.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to irene.lee(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23112063 | EA License 16C7883

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)

Job Description

Essential qualities we are looking for;

• Strong leadership skills, with demonstrated ability to lead nationally a medium sized team.
• People driven and to be seen to be “kicking goals” for the clients.
• Follow asset management policies and procedures.
• Outstanding interpersonal and negotiation skills.
• A high level of financial aptitude, analytical skills and computer literacy, with the ability to expand these skills as necessary.
• High level of commercial acumen and the aptitude to manage an independent profit centre.

Knowledge & experience;

• Proven experience in property/asset management, ideally with previous experience managing a significant commercial office asset of greater than 500,000 sf.
• An intimate knowledge of the office sector and ideally some exposure to the retail property.
• A track record of success in significant supplier contract negotiations.
• Demonstrated ability to add value to commercial assets through identifying value enhancing operational property management strategies (e.g. preventative maintenance/helpdesk/ IT solution implementation/ Smart FM) and/or essential capital works, developing a value adding Property Management/facilities management strategy for tenants, etc.
• Previous experience preparing detailed asset plans, complex budgets and comprehensive reports.
• Tertiary qualifications, particularly in a property-related discipline, are preferable.

Key Responsibilities;

• Provide Advice to Client on the operational requirements of the Assets.
• Attend Project Control Group meetings for the commissioning of the Assets.
• Develop House Rules Fit-out Guides for the Assets
• Manage the smooth transition of Assets from pre completion phase to occupation phase.
• Interview and assess and provide recommendations on the staff proposed to be employed on the Assets.
• Develop tenant satisfaction plan strategies/client liaison.
• Manage tenant liaison and satisfaction emphasis on tenant retention.
• Building day-to-day management including operations, engineering, and compliance matters.
• Lease administration.
• Lease management.
• Manage budget preparation and delivery.
• Manage budget forecasting.
• Finance administration, billing and collection.
• Accuracy of tenancy schedule.
• Tenancy fit-out co-ordination.
• Capital expenditure implementation, tendering and management.
• Monthly and annual account reporting.
• Building services contract administration and procurement.
• Manage repairs and maintenance.
• Liaise/manage/communicate with legal, town planners, surveyors, project managers, tax and accounting advisers.
• Identify, articulate, and gain approval for major capital expenditure.

Reporting to Asset Manager, the incumbent will be representing the Managing Agent to manage the client's property.

Responsibilities:

• Hold regular management meetings with client to report on the activities and management of the Property, as well as to present recommendations relating to their management.
• Manage financial matters including monitoring of the income and expenditure of the Property to ensure that these are in line with the annual budget, payment of property tax, etc.
• Prepare annual income, expenditure budgets and capital improvement budgets for client’s approval within stipulated time frame.
• Evaluate, review of maintenance contracts including M&E, cleaning, security, landscaping, pest control for the Property and make recommendations on contract specifications and upgrading standards.
• Regular inspections of the estate; identify problems in operational process and bring up any areas of concerns, including any claims, liability or legal process, and improvement plans to the client.
• Oversee the preparation of estimates for repair works, works specifications, invitations for quotations, recommendations of award, drafting of contract documents and supervision of works completion.
• Handle tenancy management, including coordination with leasing agent, incoming/outgoing tenant and occupier for smooth handover of premises in accordance with the tenancy agreements.
• Enforce the clauses stipulated within the lease agreements, relevant code of practices and statutory acts.
• Review and approve tenant’s fit-out design/plans to ensure compliance to tenancy agreement, government rules, laws and regulations and no damage would be caused to the Property’s fixtures and fittings.
• Build and maintain positive relationships with tenants and attend to feedback and complaints
• Liaise with government authorities/ statutory boards, architects, engineers and other divisions on matters relating to management and maintenance of the Property.
• Regularly check the residential property to ensure prompt removal of all fire hazards, proper functioning of fire escapes, fire doors and obstruction-free access.
• Responsible for other operational management such as carpark, security/gantry system, inventory, building fixtures and fittings record.
• Attend to emergency situations in the Property.

Requirements:

• Diploma or Degree in Building / Facilities / Property Management or any relevant discipline with minimum 5 years’ experience in similar capacity.
• Good analytical skills to assess situation and determine the best course of action.
• Strong leadership and stakeholder management to work with client and tenant.
• Good communication skills, both verbal and written.
• Dynamic, resourceful, self-motivated, and able to work independently.
• Condominim management experience will be a strong advantage.

Operations Manager (Enrichment Centre)

Working day: 5 days work week (off on Tuesday & 1 Weekend)
Working Hour: 10.30am – 7.30pm
Salary: SGD 4,500 - SGD 5,500
Location: Travel to all centres / Corporate office @ Tiong Bahru

Job Responsibilities:

• Provide support and assist the Operations Director in operation-related administrative tasks
• In charge of the Sales performances and Operation Team service standards of all centres.
• To lead and manage Centre Managers, Centre Asst Managers, and Client Service Officers (CSOs) to achieve the sales target set for their respective outlet. This includes guiding the Centre Managers and Asst Managers in running their teams at the centre to provide professional and quality service to our customers.
• To lead by example as a leader, living and spreading the Organisation Values, Ethos and Competencies championed by the company.
• Recruiting, training, and grooming of Centre Managers, Asst Managers, and CSOs.
• Managing the performance of those under your charge effectively and efficiently
• Devising strategies and tactics for Centre Managers, Asst Managers, and the CSO teams that they manage; for the explicit purpose to increase sales and positive branding of our centres.
• Ensuring that all customer complaints and feedback are handled professionally.
• Monitoring results the plans and revise strategies and methods accordingly.
• Regular reporting of all the branches’ sales performance.
• Any other tasks, administrative duties or ad-hoc projects as assigned by Operations Director.

Requirements:

• Must have at least a degree qualified.
• Work in the tuition or enrichment industry in Singapore for 3 years minimally.
• At least 2 years’ experience in a hands-on, leadership position in a tuition or enrichment company is preferably.
• Management of multiple outlets with a proven track record preferred.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

This is a 12 months contract assigned to our client

Work Location: Suntec

Salary Range : $4,000-$6,000

Work Shift

1. Rotating Shift

2. 5.5 days per week (44 hours per week)

3. Mon-Sun (including public holiday)

Educational & Skills Requirements

1. Candidate shall possess a recognized Degree

2. Minimum 5 years of experience in managerial positions in a contact center industry.

Job Description

1. Provide leadership and regular coaching to Team Leaders and Agents.

2. Responsible for managing the day-to-day running of the contact centre, which includes effective resource

planning in ensuring KPIs are consistently achieved

3. Work closely with HR to ensure fast, effective, and quality staff recruitment

4. Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to

thrive. This could be in the form of daily huddle sessions, team building activities and monthly

coaching sessions.

6. Conduct consistent reviews of staff performance to identify training gaps and needs

7. Take ownership and resolve any urgent or critical issues escalated by the Client or team

8. Work closely with Client to support investigation and service recovery process