Total 4,076 accounts executive food job vacancies in Customer Service category in Singapore

Our client is a MNC company, one of the leading players in the Environmental sector. Due to business needs, they are now recruiting a Customer Service Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Create profiles for the company’s new customers in the internal customer management software, and ensure adherence to the company’s guidelines
• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Liaise with both customers and company stakeholders on pricing/transfers
• Handle the various payment preparations with utmost confidentiality
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Job Summary:

Provide befriending and outreach services to the elderly at a designated service boundary. Work closely with the Centre Supervisor in the befriending care plan implementation and monitoring of clients’ condition.

Job Description

• Conduct community outreach and relevant need assessments to the elderly at a designated service boundary.
• Conduct care befriending services to frail and vulnerable elderly at their homes.
• Provide referral to help services for the elderly in needs.
• Recruit volunteer befrienders to assist with the outreach and befriending services.
• Train volunteer befrienders to provide monitoring and appropriate referral to support services.
• Perform administrative and reporting duties such as visitation notes, records and other necessary data and statistics required by the authorities.
• Perform other duties as assigned by the reporting officer.

Job Requirements

• Minimum Diploma Holder.
• 1 to 2 years of relevant experience in elderly befriending service.

Working Location

• Blk 152A Bedok South Road, #02-02, Singapore 461152

Customer Service Executive | Paya Lebar

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• Computer literacy eg: proficient in MS Word & Excel etc

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Our client is a one of the leading players in the Power & Motor Manufacturing industry. Due to business needs, they are now recruiting a Customer Service Representative to be part of their Customer Service team to support their business needs. They are located in the East - easily accessible.

Job Description of Customer Service Executive:

• Manage inbound calls and emails in a fast-paced environment.
• Process customer orders, handle inquiries, and provide updates on order status.
• Facilitate returns and ensure resolution.
• Collaborate with Account Executives to enhance customer satisfaction.
• Escalate concerns promptly and communicate effectively internally and externally.
• Proactively engage with stakeholders to address customer issues.

Requirements:

• Min Diploma in relevant field
• At least 5 years of order processing experience in manufacturing industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Job Summary:

Provide befriending and outreach services to the elderly at a designated service boundary. Work closely with the Centre Supervisor in the befriending care plan implementation and monitoring of clients’ condition.

Job Description

• Conduct community outreach and relevant need assessments to the elderly at a designated service boundary.
• Conduct care befriending services to frail and vulnerable elderly at their homes.
• Provide referral to help services for the elderly in needs.
• Recruit volunteer befrienders to assist with the outreach and befriending services.
• Train volunteer befrienders to provide monitoring and appropriate referral to support services.
• Perform administrative and reporting duties such as visitation notes, records and other necessary data and statistics required by the authorities.
• Perform other duties as assigned by the reporting officer.

Job Requirements

• Minimum Diploma Holder.
• 1 to 2 years of relevant experience in elderly befriending service.

Working Location

• Blk 222C Bedok North Drive, #01-66, Singapore 463222

Job Summary:

Provide befriending and outreach services to the elderly at a designated service boundary. Work closely with the Centre Supervisor in the befriending care plan implementation and monitoring of clients’ condition.

Job Description

• Conduct community outreach and relevant need assessments to the elderly at a designated service boundary.
• Conduct care befriending services to frail and vulnerable elderly at their homes.
• Provide referral to help services for the elderly in needs.
• Recruit volunteer befrienders to assist with the outreach and befriending services.
• Train volunteer befrienders to provide monitoring and appropriate referral to support services.
• Perform administrative and reporting duties such as visitation notes, records and other necessary data and statistics required by the authorities.
• Perform other duties as assigned by the reporting officer.

Job Requirements

• Minimum Diploma Holder.
• 1 to 2 years of relevant experience in elderly befriending service.

Working Location

• Blk 4 Dover Road, Singapore 130004

Our client is a Global MNC company in the manufacturing industry. Due to their current expansion plan, they are looking for a Customer Service Executive to join their Sales team, in hopes of developing the current high performing team. They are located in the Centre area – easily accessible.

*This is a 6 months contract role with possibility of conversion*

Responsibilities

• Handle the receiving/processing of company’s account orders and inquiries promptly, providing excellent customer service
• Maintain the necessary updated records and pricing document
  Handle the company’s online orders, as well as adjustments on online item pricing
• Handling of DO, PO and shipping documents
• Coordinate with external logistics vendors on the necessary matters while optimizing costs
• Update/Maintain customer order information in the company’s system
• Generate reports for the various company stakeholders when tasked
• Ensure the timely processing of company’s billings to facilitate smooth accounts receivable
• All other adhoc duties as assigned

Requirements

• Minimum Diploma in any relevant field of studies
• Minimum 3 years of relevant Customer Service/Order Processing experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R1107107 (TAN JIA SHENG)

Our Crew members are the lifeblood of GYG. You are on the front line, greeting customers, taking orders, rolling burritos, re-stocking the fridges, basic food prep, wiping tables, and learning other roles across the team. You’ll get exposure to every aspect of what goes into running a busy, GYG business.

Experience is helpful, but it’s not everything. What we mean is:

• Experience in hospitality venues or fast-paced environments is great but not essential
• You’re open to coaching, eager to learn, and ready to put in the effort
• ‘Can do' attitude and can be relied upon to follow through

Benefits

These are just some of the benefits that come with working at GYG:

• Attractive Salary $$
• Performance Incentives (quarterly)
• Rapid Career Growth
• 5 days work week and 2 days OFF, 44 hours
• Outpatient & Hospitalisation benefits
• Staff meals & discounted meals
• Sign-up bonus of $2,000
• Staff referral programme of $500
• Various types of leave entitlements
• Cultural celebrations – Day of the Dead and Cinco de Mayo (We just love to celebrate everything!!)

We guarantee you will have lots of fun at work and not a single day is the same!

Role Description

This is a full-time On-Site role for a Car Sales Consultant located in Singapore with flexibility for some remote work. The Car Sales Consultant will be responsible for prospecting potential customers, building relationships with them, understanding their needs, and providing them with accurate and up-to-date product information. The Car Sales Consultant will also work with the Sales team manager to ensure customer satisfaction, meet or exceed sales targets, and maintain a high level of professionalism and integrity.

Scope of Works Including Maintain and upkeep cleanliness of Vehicles and showrooms.

Qualifications

• Strictly Singaporean or Permanent Resident.
• Hold A Valid Class 3 Driving License
• All gender welcome.
• Prior experience in car sales or a related field is preferred.
• Excellent communication, interpersonal, and customer service skills.
• Strong sales and negotiation skills, with some proven track record of meeting or exceeding sales goals.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office, Google, Social Media tools, and internet search tools.
• Ability to multitask, prioritize, and manage time effectively.
• Demonstrated commitment to professionalism, ethical behavior, and customer satisfaction

AA TRUST AUTOMOTIVE PTE LTD is an equal opportunity employer and we welcome and encourage diversity in the workplace.

Basic + High Commission/ Incentive

Overview:

The Service Executive ensures that all guests are happy and welcome during their visit through excellent product knowledge, presentation, and communication. The Service Crew has a deep passion for customer service and high-quality products. The Service Crew will have the opportunity to assist the coffee and beverage bar.

Duties & Responsibilities:

Operations:

-Ensure every customer feels welcome to the place

-Provide excellent and friendly service to customers

-Ensure smooth and pleasant ordering experience

-Ensure accurate and professional delivery of food and beverages

-Ensure smooth and polite payment process

-Able to handle customer complaints and provide immediate customer recovery to retain customer satisfaction

-Willing to go the extra mile for customers while gaining the respect and camaraderie of customers

-Ensure cleanliness and high hygiene standards of all service areas and equipment

-Assist in preparation of high-quality coffees and beverages

Requirements:

- Excellent attitude, humble and very hardworking

- Very passionate about service, drinks, and food

- Motivated to want to delight and please all our different customers

- Attentive to details and meticulous to ensure smooth operations with minimal errors

- Good interpersonal skills so as to build good working relationships with colleagues and managers

- Good problem-solving skills to ensure continued operations in the face of challenges

Overview:

The Service Executive is an important representative of our restaurant at Dempsey Hill and is responsible for ensuring warm and lasting impressions with our customers through excellent communication and sincere service.

Duties & Responsibilities:

Operations:

-Managing reservations through the various channels and ensuring guests are well accommodated

-Providing a warm welcome to guests at the restaurant

-Managing walk-in guests and table reservations

-Ensure good turn over of tables and maximise covers during each service

-Provide excellent and eloquent service of food and drinks

-Ensure smooth and polite payment process

-Build lasting rapport with guests

-Ensure cleanliness and high hygiene standards of all service areas

-Ensure orderliness of the restaurant and the interior decor and greenery is beautiful for guests and customers

-Help with other service areas like waitressing, preparation of beverages, and stewarding as and when required

Requirements:

- Excellent attitude and very hardworking

-Well-groomed and presentable

-Excellent communication and soft skills

- Very passionate about service, food and drinks

- Motivated to want to delight and please all our different customers

- Attentive to details and meticulous to ensure smooth operations with minimal errors

- Good interpersonal skills so as to build good working relationships with colleagues and managers

- Good problem-solving skills to ensure continued operations in the face of challenges

Customer Service Executive | Maintenance Planner | Pivot table and vlookup | Toa Payoh

Salary: $2,500 - $3,000

Working hour: Monday - Friday (8:30AM – 6:00PM)

Working location: Toa Payoh

Job Responsibilities:

• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.
• Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Prepare billing for the completed Preventive Maintenance
• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Generate Reports using excel ,vlookup and pivot table
• Coordinate inbound / outbound delivery of parts, and local shipment to customer site
• Create quote based on requested services from a customer and send the approved quote to the customer.
• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Any adhoc duties assigned by Superior from time to time.

Job Requirements:

• Minimum GCE "O" Levels or above
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Responsibilities:

• Ensure the supply of quality goods and services to achieve customer satisfaction.
• Assist the Manager in creating and analyzing monthly reports.
• Assist the Manager in addressing daily operational issues.
• Provide high-quality customer service support via email and phone.
• Efficiently handle customer inquiries and promptly escalate issues when necessary.
• Manage sales orders for customers.
• Coordinate stock allocation and arrange deliveries for customer orders.
• Conduct regular meetings with customers to maintain close communication.
• Utilize problem-solving skills to address customer concerns.
• Generate and analyze monthly reports on customer service activities.
• Promote and recommend new products to existing customers.

Requirements:

• Minimum Diploma and above
• Excellent in communication skills
• Experience in SAP/ HANA
• Experience in Manufacturing industry is an advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1985956

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

The Operation Specialist is responsible for assessing, supporting, and promoting the welfare of Foreign Workers within the company in direct communication with the Training Leader and Deputy Site Leader.

Salary up to $3800

Location: Loyang

Essential responsibilities:

Workers’ welfareadministration, coordination, and support of Foreign Worker Tenant service (FWTES).

• Contract tracing on worker’s employment and residing location.
• Updating company policies and ensuring legal compliance.
• Acting as the first point of contact for Foreign Worker queries on housing.

Training developmentadministration, coordination, and support for training activities such as.

• Internship / Apprenticeship program
• Career Conversion Program
• Liaise with education institution and government agencies, auditors and other external parties when necessary.
• Maintain proper filing, archiving of supporting documents for audit purpose.

Qualifications / Requirements:

• Degree/Diploma from reputable academic institutions with 0-3 year of relevant working experience.
• Working independently to promote and assess the welfare of Foreign Workers (FW).
• Perform interviews of FW and audits of their living space to ensure their well-being. Provide guidance to FW in line with MOM rules to ensure their place of stay and the landlord are working in line with established regulations.
• Support HR as needed when FW need to return to home country on an urgent basis.
• Support the Training Leader in admin matters as assigned.
• Experience in government grant administration will have an added advantage

Desired Characteristics:

• Able to work outside office with flexible work hours as needed to accomplish the assign tasks.
• Able to navigate independently to FW places of stay during second shift hours to conduct assessment.
• Ability to work independently and follow through with the process
• Self-motivated, independent, and meticulous with an eye for detail

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R21103542 (Ling Kai Jin)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Location: 60 Pioneer Road (Gul circle)

Contract: 1 year

Working hours: Mon - Fri (830am - 6pm) & Alt Sat (830am - 1230pm)

Attire: Tshirt, long pants & Safety shoes (own)

Responsibilities

• Responsible for the efficient and effective warehouse management and operation at the facility.
• Expected to coordinate closely with internal and external stakeholders to implement processes and technology, and to assist in the management of the warehouse operations department.
• Perform Warehousing Management such as inventory checks
• Perform Material Handling and Delivery Tasks
• Manage team

Requirements

• Relevant working experience in warehouse operations
• Willing to work on weekend and OT
• Safety shoes required

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

• Handle full spectrum of AR, AP
• Manage General Ledger data entries

Requirements:

• Diploma in Accounting
• At least 1 years of accounts/book keeping experience in shipping industry
• Proficient in Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Roles & Responsibilities

Main Duties and Responsibilities

· Handle calls and emails in a timely manner by providing necessary information required by customer

· Respond to customer's queries with the aim of achieving first call resolution

· Liaise with customers and contractors on on-going projects

· Support the engineering team in various activities and documentations

· Coordinate with different departments such as engineering teams to ensure smooth operations

· Perform total account management such as preparing quotations, billings, and payment collections

· Handle and monitor service reports such as issuance and proper encoding

· Perform other administrative works that may be assigned from time to time.

Qualifications

· Excellent in verbal and written communication skills

· Good team player with proactive attitude

· Able to work independently in a fast-paced environment

. Must be able to multi-task and work under pressure

. Able to work 5.5 days.

Job Description

• Industry/ Organization Type: Trader of Semiconductor
• Position Title: Customer Service Executive
• Working Location: East – Chai Chee Industrial Park (Nearest MRT: Bedok)
• Working Hours: 5 days (Monday-Friday: 8 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS + Variable Bonus + Transport allowance
• Duration: Permanent

Key Responsibilities

• Provide Sales and Customer Service Support
• Follow up from Purchase Orders to delivery
• Develop and build strong customer relationships at all levels

APPLY NOW!!!

• Min. N level
• Min. 1 year of working experience in the related field
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres, with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We are currently seeking a proactive Clinic Executive to join our dynamic team. The Clinic Executive will be responsible for providing outstanding customer service and assisting our doctors in delivering excellent treatments.

The suitable candidates can expect the following attractive benefits package:

- Attractive remuneration package with 5 days work week

- Comprehensive on job training and professional guidance provided.

- Fast-track career path for the fast learner and high performer

- Opportunity to work alongside doctors and management.

- Benefits include a generous package of free medical aesthetics treatments.

- Work in nice ambience and good location clinics near MRT station.

Responsibilities:

• Provide excellent customer service, including addressing customers’ inquiries and providing support throughout their treatment journey.
• Check-in customers, record the visits and update customer information on internal database.
• Responsible for daily check on stock usage and patch recording or data entry of any differences.
• Maintain the cleanliness and organization of the reception area, including updating posters and brochures.
• Assist customers with electronic purchases and account access on their mobile devices.
• Facilitate sign-in and out procedures for customers.
• Assist doctors with pre and post-treatment services, including pre-numbing and post-masking procedures.
• Escort customers to and from the doctor's room, ensuring their comfort and satisfaction.
• Ensure adherence to clinic procedures and protocols.
• Assess and score the clinic SOP compliance of the operation team including doctors and report to HQ management.
• Assist consultants to prepare the sales documents and consent annex.
• Handles booking of appointments, sending appointment reminders via WhatsApp
• To make follow-up calls after clinic visits to provide advice about post-treatment care and book review appointments with doctors.
• Step-out and events to generate leads of awareness.
• Assist in any other clinic-related matters as required.

What We're Looking For:

• Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science or Health Sciences.
• Experience in customer service and/or hands-on facial treatments preferred; basic math skills required.
• Strong customer service skills with excellent communication abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in stock administration and inventory management.
• Comfortable with electronic payment systems and mobile device usage.
• Ability to assist doctors with pre and post-treatment procedures.
• Willingness to adapt and participate in job rotation and career path planning.
• Excellent organizational abilities with a high level of attention to detail.
• Proficient in IT systems
• Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.

Join us in providing exceptional care to our customers and contributing to the success of our clinic.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/hRJVt819mXFCyWXp8

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

ClearSK Healthcare is a leading aesthetics clinic chain based in Singapore, with a strong presence in Shanghai, Hangzhou, and Kuala Lumpur. We strive to create an enriching environment where our employees can learn, grow and thrive while making a real difference in people's lives.

About the role:

We're currently seeking a motivated and dynamic Patient Care Executive (Aesthetics) to join our team. This is an exceptional opportunity to step into the fast-growing, knowledge-intensive medical aesthetics sector, where your contributions will not only enhance your market value but also positively impact our clients' wellbeing.

Responsibilities:

- Deliver outstanding customer service, ensuring patient comfort and satisfaction

- Assist in pre-treatment services, including basic cleansing facials and pain-numbing procedures

- Provide post-treatment care, including application of facial masks

- Facilitate effective communication between patients and doctors

- Participate in hands-on training for specific procedures and treatments

- Help maintain a safe, clean, and comfortable clinic environment

Qualifications:

- Strong proficiency in spoken and written English

- Excellent interpersonal skills, with a passion for providing superior customer service

- Eagerness to learn and grow in the medical aesthetics field

- Previous experience in beauty therapy or nursing assistance is a plus, but not required

What we offer:

- Comprehensive training in aesthetic procedures and treatments

- Competitive remuneration, including service commission for assisting doctors

- A supportive, dynamic work environment

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application:

https://forms.gle/hRJVt819mXFCyWXp8

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Purpose of job:

Supporting the contact centre, the Executive (Contact Center Sales) will help to create an environment that delivers an unrivalled Customer experience in the insurance industry in Singapore.

Your role is to ensure the delivery of quality services provided to customers over our various platforms supporting the long-term achievement of objectives of the business. An essential part of the role would be to ensure the monthly sales targets and key KPIs are being met. We are looking for a proactive individual to be the “voice of DirectAsia” – someone who has a passion for sales, providing great service and beyond the call of duty to delight our customers

Job Description:

• Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
• To deliver the required sales targets and KPIs consistently
• Perform sales calls and attend to customers’ requests in line with policies and procedures
• Using simple, clear and concise languages to communicate effectively with customers
• Actively listen and probe appropriate questions to accurately recommend products and solutions based on customer’s needs and requirements
• Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to increase our Contact Centre Outbound sales conversion, reducing leads wastage
• Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction
• Being customer centric – Gather customers’ feedback, ideas and suggestions to bring the team/organisation be closer to our customers
• Actively participate in process improvement sessions, providing constructive feedback and suggestions
• Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems
• Work towards the team’s objectives and demonstrate commitment to achieve business targets and personal goals.
• Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients
• Perform other duties as assigned by immediate supervisor

Key Relationships:

• Internal stakeholders – Contact Center team and colleagues from other teams
• External stakeholders – Customers

Job Responsibilities:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements:

• Entry level candidates who have attained a ITE in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Position title : Community Support Executive
Working venue: Aging Home
Working Location: Upper Serangoon, Bukit Timah, Queentown & Jalan Bukit Merah (Work location not fixed, decide after interview)
Working day: 5.5 work days ( Mon – Fri & Sat half-day)
Salary : $2400 - $3800

DUTIES

• To coordinate and responsible for the planning, execution and evaluation of programmes and ensure smooth running of daily operations of the AAC/AACH, which includes: (1) Outreach and engagement of seniors within service boundary ; (2) Active ageing programme ; (3) Befriending and Buddying & (4) Care and support services.
• To liaise with external agencies, organisations, donors, volunteers etc. to tap on external resources and / or publicise programmes. You will need to provide information and referral services to clients.

JOB RESPONSIBILITIES

1. Programme Planning and Implementation

• Develop and implement outreach plan to seniors.
• Develop and implement annual calendar plan of social and health activities for seniors.
• Ensure that the programmes and activities meet the performance indicators and operating guidelines issued by Agency for Integrated Care, administration of the CSQ, half-yearly progress report on the programmes and services, outcome management, etc. Conduct needs assessment survey if necessary.
• Initiate a case record file for every elderly household in the identified block and capture the needs of the seniors.
• Establish and motivate seniors to be active, healthy, interdependent and purposeful.
• Ensure that the activities and programmes of the centre promote a community climate of multi-racial tolerance, harmony and co-operation among residents.
• Network with other agencies to establish additional avenues of help for the welfare of the seniors.

2. Alert Alarm System

• Oversee and manage the Alert Alarm System (AAS) during the centre’s operating hours, rendering assistance when necessary.
• Establish a system to manage the AAS outside operating hours and ensures that help continues to be available when needed, including a system of recalling staff outside operating hours.

3. Volunteer Development

• Establish networks with local community-based services/ resources, such as grassroots, social services, corporate organisations and schools, to engage volunteers to help run or assist in the programmes, start income generating activities, conduct outreach efforts etc., to match the needs of seniors.
• Recruit, interview and screen potential volunteers.
• Provide and co-ordinate orientation of volunteers to their assigned role and the mission and objectives of the centre.
• Place volunteers to suitable positions and areas of need, such as administration of CSQ etc.
• Supervise and support volunteers.
• Establish a system of recognition for the volunteers.
• Review and evaluate the volunteer programme to ensure relevance and to meet future needs.
• Serve as the key communication link between the centre and its volunteers.

4. Finance and Accounts

• Manage the monthly petty cash utilization of the centre.
• Implement checks and controls in the accounting system to ensure proper accounting records and also to safeguard against misappropriation of the centre’s assets.

5. Training and Development of Personnel

• Lead, motivate and train junior personnel.

6. Administrative Duties

• Provide secretariat support to the Division of Senior Services.
• Undertake any other duties as required.

REQUIREMENT：

• Minimum GCE ‘A’ Levels or Diploma in social service or related discipline, with a social service background.