About Tradenet Services Pte Ltd (TNETS)
TNETS is one of the world's largest customs and trade compliance businesses with operations across the APAC region.
With our headquarters in Singapore, we've been in the business for 16 years, declaring an estimated 1.8 million permits every year and clearing over USD 200 billion worth of goods per year, resulting in a 99.9% error-free customs declaration track record.
TNETS vision is that customs and trade management functions will be seamlessly integrated into fulfillment processes globally, while at the same time operating at maximum compliance, and at the lowest possible cost to the clients.
TNETS critical role within customs and trade management is to ensure that clients’ goods are cleared through customs rapidly, cost effectively, securely, and in compliance with all rules and regulations.
We are ISO recognized as one of the leaders in the declaration business, and our business intelligence tools include TNETS 4.1, TNETS intelligence system (TIS), and Customs 360.
Customer Service Executive
Roles & Responsibilities
The Customer Service Executive will be reporting to the Team Account Manager (TAM) and is responsible for ensuring smooth communication between TNETS and its customers. This post holder will facilitate liaison between various stakeholders – especially between customer, overseas BPO centre, SG Customs and Controlling Agencies. Success will come from responsiveness and being proactive in meeting customers’ needs as well as displaying a positive work attitude when working in a team.
Key Responsibilities
· Liaise with Singapore Customs/ Controlling Agents/ Customer
· Monitor the permit status for approval
· Engage in close communication with customer via email and calls
· Support in discrepancy handling
· Support in handling customer escalations
· Validate accuracies of internal trackers – Query Tracker, CA Pending Report, G7 Report
Job Description
• Ensure that all customer enquiries are attended timely and professionally.
• Coordinate with BPO team and customers to assist in resolving any missing or incomplete document or information
• Support in the resolution of permit discrepancies or customer escalations.
• Advice immediate superior of any irregularities discovered within the assigned transactions.
• Coordinate with internal and external stakeholders to support during system downtime
• Responsible to verify the nature of discrepancy/ownership and assist in resolving by taking up the appropriate corrective actions
• Responsible to assess Customs query for document submission, and submit require supporting documents to SG Customs
• Coordinate with relevant government agencies to attend to queries on required supporting documents or information and promptly follow-up to ensure timely approval of permits
• Ensure to monitor internal tracking tools
• Assist immediate superior in all aspects of day to day operations.
Skills/Experience - Job Requirements
- Minimum N level and above with 1 to 2 years’ experience in Customer Service (Logistic Industry - preferable)
- Complete Customs Competency Test - SC401 (Preferable)
- Good communication, interpersonal skills, independent & good team member.
- Proven previous experience in the logistics/supply chain/customs declaration/trade compliance industries.
- Ability to work in a fast-paced environment.
- Proficient in Microsoft Office – Word, PowerPoint, Excel.
- Displays strong problem-solving skills to identify and support resolving operational issues.
- Possess patience and empathy, able to understand and relate to customers’ concerns, and help them find solutions to their problems.
- Experiences and knowledge in Logistics and Forwarding Industry is an added advantages. (preferably)
- Knowledge of export\import and transshipment regulations and requirements (preferably)
- Monthly Salary range from $2,400 to $3,500 – Negotiable based on experience.
- Working Mode: Hybrid Work Arrangement
