Total 3,394 audit officer job vacancies in Customer Service category in Singapore

Customer Service / Up to $3000 + OT + VB + Incentive

Ø Up to $3000 + OT + VB + Incentive

Ø Opportunities for personal/career development.

Ø 2year relevant experience as customer service

Ø Able to communicate with Chinese-speaking clients

Ø Comfortable working in the funeral industry

RESPONSIBILITIES:

· Handles phone-manning

· Data entries and record keeping

· Provide best solution or alternative to complaints

· Work closely with operations department

· Other ad-hoc duties assigned

REQUIREMENTS:

· Diploma holder with a minimum of 2 years of customer service experience

· To converse well in both English and Chinese (to speak with Chinese-speaking clients)

· Possesses IT knowledge

· Good listening skills

· Able to work in fast-paced environment

· Good team player with good interpersonal communication and presentation skills

· Self-motivated, meticulous, and independent

· Able to do shift work, and work on Public Holidays and Overtime

OTHER INFORMATION:

· Location: Geylang Bahru

· Working Days/Hours: alternate 5 and 6 days (8am to 5pm)

· Salary: Up to $3000 + OT + VB (salary will commensurate according to experience & qualifications)

· The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) / Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Up to $2600 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist in providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow ups.
• Report generation.
• Other ad-hoc duties that may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68502 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

CONTRACT JOBS!

Operations Support Officer-Kitchen

SINGAPOREANS/ PRs ONLY

(Salary – $1900-2000 monthly)

LOCATIONS

Sengkang East

CONTRACTUAL PERIOD

Firm Period: 2 January 2025 to 31 December 2025
Optional Period: 1 January 2026 to 31 Dec 2026.

JOB DESCRIPTION

The Services required are set out as follows:

• Assist in the cleaning of classrooms, special rooms, office and common rooms
• Help to provide operations, logistics and other admin support for school’s activities and events, when required
• Handle daily housekeeping of the kitchen (clean, maintain and ensure a safe and hygienic kitchen environment)
• Prepare ingredients/equipment for daily Food and Nutrition lessons and assist the teachers during lessons
• Stock check of groceries & sundries in the kitchen, collate invoices/ receipts for food order on a weekly basis
• Assist in any other duties assigned

WORKING HOURS

• Mondays to Thursday : 07:00am to 4.30pm inclusive of 1 hour lunch break
• Friday: 07:00am to 4.00pm inclusive of 1 hour lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

JOB REQUIREMENTS

• Good team player and able to speak fluent English
• Experience in cleaning and food preparation
• Completed Basic Food Hygiene Course.

Interested applicants, please email detailed to-

SERVICE CONNECTIONS HR CONSULTANCY PTE LTD

[email protected]

OR

[email protected]

For more details, please call at 6333 0052

Mondays to Fridays
9.00am - 5.00pm

111 North Bridge Road #07-30 Peninsula Plaza Singapore 179098
www.serviceconnections.com.sg

License no: 09C4937 / R1102931

Requirement:

• Min. NITEC in any discipline

• Expereince in call centre/ order processing/ Retail

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customers

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description:

• Provide frontline customer service
• Scheduling of appointment and patient registration
• Handling phone calls and inquiries
• Handle administrative and ad-hoc duties

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

• Provide receptionist duties at front counter
• Ensure accuracy of clinical data entry into computer system
• Able to apply basic patient care
• Maintain filling system, coordinate appointments and other admin duties
• Liaise with various insurance company and make payment arrangement
• Any other task as directed by the Clinic Manager or Doctor

Requirements:

• Min GCE /O Level or Diploma in any discipline
• Prior Clinic Assistant or Receptionist experience will be advantageous

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Patient Service Officer

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary: $ 2200 - $ 2800
Location: Genting Road, Singapore
Working Day & Time: 5 Days work week; 8.45am - 5.30pm
* Require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

Job Description:

Counter (Primary Responsibility)

• Attend to walk-in customers, be it

A) General Enquiries
B ) Repairs (First-Level Check)
C) Products(s) Viewing & Introduction
D) Showroom Sales
E) Shell Escape Redemption

• Receiving inbound and making outbound calls
• Showroom maintenance (house-cleaning etc.)
• Administrative works (paper works etc.) related to counter and showroom
• Follow-up on customers’ & dealers’ repair sets
• Assist Call Centre when called upon
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled

Call Centre (Secondary Responsibility)

• Receiving inbound and making outbound calls.
• Administrative works (paper works etc.)
• Assist to handle enquires from our Business WhatsApp
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled

Job Requirement:

• Preferably two years of working experience in similar field

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Customer Care Officer | Electronic distributor | Counter | Up to $2.8k | Genting

Salary: $ 2200 - $ 2800
Location: Genting Road
Working Day & Time: 5 Days work week; 8.45am - 5.30pm
*Require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

Job Description:

Counter (Primary Responsibility)

• Attend to walk-in customers, be it

A) General Enquiries
B ) Repairs (First-Level Check)
C) Products(s) Viewing & Introduction
D) Showroom Sales
E) Shell Escape Redemption

• Receiving inbound and making outbound calls
• Showroom maintenance (house-cleaning etc.)
• Administrative works (paper works etc.) related to counter and showroom
• Follow-up on customers’ & dealers’ repair sets
• Assist Call Centre when called upon
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled

Call Centre (Secondary Responsibility)

• Receiving inbound and making outbound calls.
• Administrative works (paper works etc.)
• Assist to handle enquires from our Business WhatsApp
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled

Job Requirement:

• Preferably two years of working experience in similar field

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Contract (Yearly renewable)

Key Responsibilities

• Making & receiving customer inquiry calls
• Handling customer complaints and Responding to customer reviews
• Collecting & analyzing customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Able to answer a high volume of calls or emails daily

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Job Description:

• Planning and coordinating PR programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication skills
• A pleasant personality & good interpersonal skills

Job Description

• Industry/ Organization Type: Printing and Publishing
• Position Title: Customer Service Officer
• Working Location: Queensway
• Working Hours: 6 days (9:30 am – 6:30 pm)
• Salary Package: Basic salary + Incentives
• Duration: Permanent Role

Key Responsibilities

• Manage and process customer orders and printing requests efficiently.
• Provide high-quality customer service, addressing client inquiries and resolving issues promptly.
• Operate printing equipment as needed, ensuring all products meet quality standards.
• Assist customers in designing and customizing their printing projects using Adobe Photoshop and Illustrator.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Collaborate with the sales and design teams to ensure seamless service delivery.
• Educate customers about our products and services, including new offerings and enhancements.
• Handle cash and payment transactions accurately and responsibly.

APPLY NOW!!!

• Minimum 1 year of relevant working experience.
• Good communication & interpersonal skills.
• Proficiency in Adobe Photoshop and Illustrator is advantageous.
• Flexibility to work in shifts.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67411 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Objective:

Responsible for the providing customer support and services for all post sales activities (i.e. preventive maintenance, fault diagnostic and resolution) to meet established Service Level Agreements (SLAs) in accordance with SAV’s standards and best practices.

Core Responsibilities:

Provide Customer Support for Fault Rectification

· Maintain (includes answering call) Technical Hotline and Technical Support Email during business hours and record information related to requests (open ticket); to obtain sufficient information regarding fault calls from client so as to provide engineers with accurate fault description, facilitating a conducive diagnosis process

· Retrieve information (e.g. equipment list, schematic, photo) and send to Post Sales Team Lead to assign engineer to address customer request and inform customer within 30 mins

· Schedule on-site appointment(s) for Engineer to resolve customer issues (e.g. Engineer involved, appointment details) and inform customer

· To retrieve and provide information to engineers with regards to contract details etc of clients to enable engineer to determine appropriate solution on-site

· Liaise with product suppliers to provide services/parts quotation for maintenance and non-maintenance customers

· Follow up with Post-Sales Team to ensure effective resolution of the request related to faults (from opening to closing of ticket) within the SLA

Provide Quotations for Standard Services Sales and Sales Requests

· Prepare quotation (for repair, labour or consumables e.g. cables, batteries, power supply) for approval by Post Sales Team Lead; If quotation does not fall under guidelines provided to CSO, then escalate to Project Sales.

· Escalate Sales requests (beyond those that can be quoted by CSO; not within their purview) to Sales Lead Admin (once Sales Lead Admin takes over then Sales Lead Admin will be the one closing the loop)

Support Preventive Maintenance

· Retrieve information (equipment list etc) and schedule preventive maintenance for maintenance contract customers

· Retrieve information (e.g. equipment list, schematic, photo) and send to Post Sales Team Lead to assign engineer to conduct preventive maintenance

· Liaise with customer on rooms availability and work with Post Sales Lead to assign engineer

· Provide engineer with information (equipment list) and arrange appointment

Processing of Return Materials Authorisation (RMA)

· Prepare administrative documents and sending out of faulty units to manufacturer service centre

· Follow up with service centre on the repair and collection status thereafter to update customers.

· Update Customer Master Equipment List status and information accordingly

· Tracking and Updating of RMA

Post Sales Inventory Tools

· Ensure all the equipment and tools are properly issued and recorded.

· To raise request accordingly to purchase of running low inventory items

Reports

· To prepare and generate all necessary reports required by Post Sales Team Lead. Not limited to coordinate from various department to retrieve information needed for the reports.

Do you have a passion for helping others and a knack for problem-solving? Look no further!

We are seeking a dedicated and experienced Customer Service Officer to join our client in the government industry.

Job Responsibilities:

• Handle enquiries (calls/walk-ins/ emails) from the stakeholders, including escalations.
• Assist to e-route cases to relevant team
• Manage mailbox and replies.
• Follow up on clarifications and queries from different stakeholders
• Collate necessary statistics for reporting

Job Requirements:

• At least 1 year of relevant experience is preferred.
• Proficient in MS Office suite (Word and Excel)

We regret that only shortlisted candidates will be contacted.

I hereby give consent to Certis CISCO Security Pte Ltd and its subsidiaries to access my job application for the position applied and other positions that I may also be considered for and to use and disclose my personal data submitted in or as part of my job application to law agencies, government representatives and prospective clients. (DATA PROTECTION: The Company is committed to respect the statutory rights to privacy of all job applicants. However, we obtain, monitor, process and disclose personal information regarding employees and prospective employees to meet our need and according to applicable laws. For more information on our Personal Data Protection Policy, please visit https://www.certisgroup.com/privacy-policy.

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 1 Year (renewable yearly up to 5+5 Years)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

We are looking for a Patient Service Officer (PSO) for the admission team to ensure a smooth admission procedures for patients. Duties include but are not limited to Admission, Discharge, and Billing. You will also be involved in other administrative duties when required.

Qualification / Work Experience Requirements:

• Tech Savvy.
• Previous experience in admission is an advantage.
• Able to work 2 shifts - 7am to 4pm / 10am to 7pm (Monday to Friday), 7am to 11am / 10am to 2pm (Saturday)

Personality requirements:

• Ability to work in team and fast paced environment.
• Able to communicate.
• Adaptable and willing to learn new skills.

• Salary: Up to $2,800
• Location: Genting Road - Geylang
• Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Job Description:

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer
• To follow up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement:

• Minimum 1 year of relevant experience

Tong Wei Chin (Reg No.: R24123803)

The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

Contract Period: 1 Nov 2024 to 31 Oct 2025 with option to extend until 31 Oct 2026

Working Hours:

• Mondays to Fridays: 6.00am to 3:00pm or 10.00am to 7.00pm, inclusive of half hour lunch break. Early release of half hour for 1 day whithin the week
• Service not required on Saturdays, Sundays and gazetted public holidays

Job Description:

• Ensure classrooms, special rooms, and common areas are kept clean and orderly: Cleaning, tidying up, and coordinating with janitorial staff
• Security of Classrooms and Common Rooms: Locking and unlocking doors and windows
• Operate and monitor security alarm system: Arming it during non-operational hours and disarming it when authorized personnel need access
• Maintain Security and Vigilance: Identify strangers or suspicious individuals on school premises
• Direct and Accompany Visitors/Contractors: Direct them to the appropriate offices or locations, ensure that they are not wandering around unsupervised
• Gate and Traffic Warden Duties: During peak hours, manage the school gate and ensuring the smooth flow of traffic
• Support for School Events: Assist teaching staff and other school personnel in logistics and arrangements for school events - set up classrooms, arrange equipment, coordinate with event vendors
• Other Assigned Duties: As assigned by the SLs, Administration Manager (AM) and Operations Manager (OM)

Job Requirements:

• Minimum PSLE Certificate.
• Good team player and able to speak simple English
• Preferably have some working experience in schools and able to handle physical duties such as carrying tables and chairs etc.

Interested candidates please submit your resume/CV and include the following details:

1. Full name as per NRIC

2. Residential address (for job matching by location)

3. Minimum expected salary

4. Relevant education/qualification certificates and testimonials

The Opportunity

• Adecco is partnering with a leading bank to look for AML/KYC Review Analysts - Consumer Business Support Unit
• Anti Money Laundering/ Customer due diligence reviews for Retail Banking and credit card customers with timely and quality completion meeting AML Compliance policy standards.
• Starts off as a contract till 31 March 2025
• Office location: East
• Salary range: $3,500 - $3720

The Talent

• Only candidates with prior AML/ KYC experience in the banking industry will be considered.
• Strong communication and written communication skills
• Good judgment and analytical skills.
• Strong follow-up skill.
• Able to work independently within timelines for assigned reviews.

The Job

• Conduct AML/KYC periodic reviews on high risk and high net worth customers as well as customers who are public figures.
• Perform research on customer profiles through internal bank records and external sources.
• Conduct name screening and carry out review and disposition on positive matches of alerts.
• Coordinate with Relationship Managers of the High net worth customer’s account or contact customers directly to obtain information on source of wealth and source of funds on account transactions.
• Identify accounts with AML concerns and escalate any suspicious activities from the customer due diligence reviews.
• Ensure timely completion of review cases assigned.
• Contribute towards continuous process improvement in both review processes and AML CDD system and participate in User Acceptance Testing for the CDD system enhancements.
• Support ad hoc AML risk control projects and MIS reporting.

Next Step

• Please email your resume to [email protected] with the header 'Apply AML Review Analyst'

Responsibilities:

- Perform frontline operations that include (but not limited to) registration, appointment scheduling, referral booking, dispensing of medication and cashier duties. - Attend to walk-in patients and answer phone enquiries.

- Perform chaperon activities and assist in explaining the procedures to patients.

- Support doctors in language translation when needed.

- Proper maintenance of patients’ records and keeping count of drug inventory.

- Ensure proper maintenance of clinic facility for cleanliness and positive image.

- Strict adherence to SOPs and perform routine checks/audits within the clinic.

- Responsible for daily operations matters and it includes collating & compiling patient management indicators.

- Support in the submission of medical reports and claims (TPA/CHAS/Medisave).

- Assist in coverage of other facilities when required due to lack of manpower.

Key Accountabilities:

- Frontline customer service experience is an added advantage.

- Relevant work experience in the healthcare industry would be an added advantage.

- Experience in working with diverse groups of professionals/personnel.

- The ability to speak in multiple languages is an added advantage.

- Training will be provided.

Requirements:

- Minimum GCE ‘N’ Levels, Diploma Holders preferred.

- Basic IT knowledge and computer literacy.

- Detail and service-oriented.

- Able to work 44 hours (5.5 days) a week, including weekends and public holidays.

- Able to travel down to various clinics across Singapore.

- Comfortable with working independently or in a team with a fast-paced environment.

• Handle enquiries and public feedback pertaining to the project site activities & environment
• Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively
• Ensuring good report and maintaining positive relations with the residents to work closely with the relevant parties, such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes
• Excellent people management & interpersonal skills
• Ability to prioritize, plan, organize and execute tasks effectively
• Other ad-hoc duties as assigned
• Diploma/Certificate in Communications/in Customer Relation or relevant discipline
• At least 3 years of relevant site experience in building construction industry for HDB project, ie BT

(A ) JOB SUMMARY

1. Responsible and able to manager all insurance related matters.
2. Coordinate requests for information by insurers, medical concierges prior to admission, inflight and after discharge
3. Establish good working relationship with insurers, medical concierge including medical clinic staff

(B) PRIMARY DUTIES & RESPONSIBILITIES

1. Assist to provide bill estimation to insurers, medical concierge and any other information relating to the issuing of a LOG before patient’s admission.
2. Work with clinic to facilitate insurers issuing a LOG
3. Imperative to have a LOG for all insurance guarantee cases, without which, the bill must be fully paid on discharge and to advise patient to seek reimbursement from their insurers
4. For inflight case, to ensure all documentations provided are in order, ensuring the amount covered is sufficient to cover the amount in the discharge bill otherwise, to trigger an email to the insurer to top up the coverage before discharge.
5. During discharge, work with BO and PSC to ensure that non-covered amount such as companion charges, foreign insurers admin fee, room difference (if any) is collected before patient’s leave the hospital otherwise to ensure some preauthorization is obtained before the patient leave the hospital.
6. Work with PSC and BO staff to manage sending the final bill with interim LOG to the insurer including the discharge summary.
7. To assist insurers/medical concierge on requests for reports, bills, discharge summary, etc to facilitate them to process the bills.
8. Final LOG will be provided by insurers /medical concierge and to forward it to BO AR team to send final bill to them
9. Process patients' refund through cheques and credit cards in a timely manner.
10. Ensure timely and accurate billing for submission to relevant authorities for Medisave / Medishield claims
11. Check ledger to ensure the accuracy in billing including Letter of Certification.
12. Working hours : Mon to Fri 8:30am to 5pm / Sat or Sun 8:30am to 1pm

(C) SECONDARY DUTIES & RESPONSIBILITIES

1. Assist in redesign of workflows and processes based on best practices
2. Undertake any other duties as assigned by supervisor and/or management.

(D) REQUIREMENTS

1. Minimum GCE O-Level qualification
2. 1-2 years of related working experience, preferably with healthcare or insurance background

Job Info:

• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:30pm
• Location: West

Job Description:

• Initiate outbound calls and send emails to account holders to remind them of outstanding payments and secure payment commitment dates.
• Build and maintain strong customer relationships by addressing billing-related queries and issues.
• Monitor payment dates and follow up with account holders to ensure timely payments.
• Issue waivers or credit notes for customer disputes as needed.
• Maintain accurate and up-to-date records and track all billing cases.
• Assist in preparing reports and loading accounts.
• Send statements of account, reminder letters, and tax invoices to account holders.
• Perform other ad hoc administrative tasks as required.
  

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*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015