Total 2,028 branch manager job vacancies in Customer Service category in Singapore

Responsibilities

• Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
• Maintain high performing service support functions including IT Service Desk, Desktop Support, and VIP Support
• Take ownership of major incidents to ensure coordination of resolving parties, effective communication with stakeholders, and post-incident review
• Monitor, control, and support service delivery; ensuring systems, methodologies, and procedures are in place and followed
• Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes meeting support
• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion on time
• Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting, and performance assessment
• Track and update all project statuses and ensure that all project documents are current, complete and categorize appropriately
• Create and manage project plans and identify resources needed for the success of the project
• Participate in RFP/tender preparation and evaluation
• Manage all project stakeholders, including customers, sponsors, internal executives, project resources, and subcontractors

Requirements

• Must have at least 5 years of experience in Service Delivery
• Minimum ITIL foundation certified
• Excellent leadership and people management skills
• Excellent written and verbal communication skills
• Willingness to support and mentor junior staff
• Excellent customer-facing/customer-service skills
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including out-of-hours working
• Excellent organizational skills
• Self-motivated and able to take responsibility
• Able to manage and prioritize tasks and time efficiently

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Qualification Requirements:

• Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or equivalent experience
• 5-8 years of experience in Information Technology. Relevant experience in managing IT Assets is advantageous.
• Experience and strong subject matter expertise with IT Service Management processes including Configuration, Change, Incident, Problem and Release Management
• Possess working knowledge of IT Service Management and CMBD processes with hands-on experience in one or more ITAM/SAM tools, like ServiceNow, BMC Helix, HPSM etc.
• Specialized knowledge of defining, documenting, and implementing Asset Management and Configuration Management processes for both hardware and software CIs
• Experience in data analysis, SQL, R/ Python (Or other tools for statistical analysis) and data visualisation tools is advantageous.
• Strong attention to detail with excellent troubleshooting, verbal, and written communication skills
• ITIL Framework knowledge with a strong understanding of ITIL tools, processes and terminology is an advantage.
• Ability to influence a cross functional team to obtain desired results.
• Strong interpersonal communication skills to build good relationships with stakeholder.
• Ability to work to tight deadlines and manage multiple high-level tasks under pressure in a fast-paced environment.
• Highly analytical with strong understanding of the IT fundamentals and general knowledge on Enterprise IT
• Possesses a service-oriented nature with ability to learn new tools and technologies quickly.
• Meticulous and Quality conscious

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Job Description:

Job Objectives

The job holder will be in charge of Customer portfolio and is Airbus Helicopters representative for any concerns regarding Spares, Repair, PBH, Blades, AOC and Warranty administration flow.

• To guarantee the logistics performance to the customers for Spares, Repair, PBH, Blades, AOG and Warranty needs while securing Airbus Helicopters Material & Logistics financial performance.
• Manage and coordinate all actions for customer satisfaction. He/She needs to organize regular meetings, visits with the customers. Provide customer with information on support and services.
• Collect and discuss customer feedback.
• Monitor the support and service performance at individual customer level.
• Launch and pilot any required action plan.
• Act as Customer Support Manager (CSM) focal point for customer interface and support Vietnam based customers.

Job Responsibilities

• Ensure treatment of all customer’s orders and deliveries on time and on quality.
• Ensure customer reporting of order book.
• Regularly liaise with central organization stakeholders, such as Head of Segment and CLM referent by ensuring proficient communication.
• Monitor logistics KPI & performance (including financial performance) and the KPI performance at the individual customer level.
• Launch action plan regarding KPIs dashboard and problems/opportunities met.
• Share forecast & planning about customer’s logistics flow anticipation, fleet data collected and trend analysis.
• Provide recommendations to improve logistics service (internal / external).
• Ability to communicate and know the customer and their organization (e.g. Executive team, Engineering, Finance, Maintenance, Planning, Customer’s buying process / cycle including legal and commercial aspects, T&Cs, budget planning) as well as understand the customer’s market & environment.
• Establish credibility with customers to develop strong and lasting relationships with key customer executives / customer’s stakeholder based on mutual trust, respect, integrity and credibility.
• Building confidence and trust gaining the right to advise on customer strategy and increasing the customer’s loyalty.
• Building a network within the customers’ organization and positively influence the overall perception of the business.
• Identify, assess, respond (to mitigate / to increase impact and/or probability),
• monitor, follow-up and report regarding risks and opportunities in his/her area of duty.
• Identify and prioritize events that might negatively/ positively affect the programme/process/ function objectives and categorize them.
• Launch and actively follow up on replenishment orders from the day of order placement until the day of parts availability including AOG assistance, lead-time monitoring, discrepancy report and freeze code processing considering the commercial policies applicable (Repair, warranty, upgrade etc.) and material and logistics related contractual obligations and industry standards.

Job Requirements

• Diploma or Degree in Business Administration, Engineering or related disciplines from a recognized institution
• Minimum 3 years managerial experience in Customer Service environment, preferably in the aviation industry
• Ability to communicate, interact effectively at different working levels
• Proficient in SAP, Microsoft Office like Excel is preferred
• Able to work independently in multi-task environment

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

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Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Supplier
• Position Title: Service Manager (Marine)
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to the satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Responsibilities:

• In charge of operations management, employee development, customer satisfaction, and business growth.
• Resolve client inquiries and remarks, services.
• Oversee the completion of repair, maintenance, and emergency work within the proper standards.
• In charge of directing the company, customers, and employee’s management of development and operations.
• Recognize the requirements of every location to address operational problems.
• Inspect all site actions follow the rules that consumers have established.
• Arrange inspections to assess customer satisfaction, inventory, task progress, and technician performance.
• Hold daily meetings with the team to discuss and make improvements.
• Develop staff training programs that cover SOP and safety guidelines.
• Respond to calls for assistance and handle requests after regular business hours.

Requirements:

• Degree or diploma in a relevant field of study.
• At least 3-5 years of experience managing ACMV projects.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

As a Service Manager - High Voltage , primarily you will implement Service strategy in line with Hub and GPG strategy and drive Service growth locally in Singapore for the combined resources of business unit. This role will lead the Service organization and take responsibility for Service Sales, Operations.

The incumbent will be responsible on profitability and cash flows , and a complete Profit and Loss responsibility. Optimum utilization of resources with an eye on any under absorption.

Your responsibilities:

• Drive implementation of the Service strategy condition assessments, AIS/PASS/GIS Systems diagnostics, Digital portfolio, tool pool setup and control etc and ensure corresponding plans are implemented consistently in the Service organization leveraging on the synergies between PGHV.
• Drive, implement, report and monitor performance targets as part of the local unit P&L (OPQ, OTD, CCRP’s, Orders, revenue, productivity, investments, customer satisfaction, operational excellence, etc.).
• Run the day-to-day Service business to ensure profitable growth and improvement of Service productivity, implement agreed delivery and performance standard to ensure consistency in quality and customer satisfaction.
• Execute the (global) service and delivery sales channel strategy within the local unit and implement productized Service offerings and materials for marketing purposes and invests in Service Sales to increase market penetration. You will build sustainable customer relationships to ensure local client growth, satisfaction, and retention together with Sales and support Sales resources in customer meetings.
• Drive consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)) and invest in improving the quality of existing Service products and in developing new Service products to expand the portfolio in line with global direction.
• Take responsible for health and safety of the local Service Unit People leadership and development, ensure that the area of responsibility is properly organized, staffed, skilled, directed, guide, motivate, develop direct and indirect subordinates and improve training, develop capabilities and competencies.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility in own project action in the site.

Your background:

• University degree in bachelor's degree in electrical engineering.
• More than 10 years of experience in High Voltage industry of 44kV and above
• Competent knowledge of the high voltage industry in Singapore
• Experience in managing a team of 10-20
• Excellent written and verbal communication skills with high attention to detail.

• Remuneration: Up to $6k basic + Commission + Bonus
• Location: Tanjong Pagar
• Working hours: 5 days work week, 9am-6pm

Responsibilities:

• Provide exceptional customer service via phone, email, or chat, maintaining a positive and professional attitude.
• Ensure timely resolution of customer issues, foster strong customer relationships, and generate sales leads.
• Conduct outbound calls to promote products or services, deliver persuasive sales pitches, and achieve sales targets.
• Maintain accurate customer records in the CRM system and provide administrative support to the sales team, including data entry and report generation.

Requirements:

• Proven experience in customer service and telemarketing roles.
• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Ability to handle customer inquiries and complaints with professionalism and empathy.
• Results-oriented mindset with a focus on achieving sales targets.
• Proficiency in using CRM systems and telemarketing tools.
• Ability to work well in a team and collaborate effectively.

How to apply:

Should you be keen to explore the opportunity, click "APPLY NOW" button to submit your resume!

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Rafidah Binti Abdul Rashid

EA Personnel Reg. No.: R1439911

Description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking service to our millions of customers through multiple touchpoints including inbound and outbound calling activities. The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

We are currently seeking a high calibre professional to join our team as a Virtual Service Manager.

Principal Responsibilities

• Provide the highest level of customer service to customers by providing resolution for escalated complex cases in a prompt and professional manner
• Instil customer confidence in HSBC by ensuring that internal SLA, ie response time, for escalated cases are met
• Serve as CCTR complaint Champion to facilitate effective communication between Phonebanker/Team Managers and relevant SME
• Ensure documentation and administrative work relating to each escalated case is completed in an accurate and prompt manner
• Conduct complain root cause analysis for cases that is escalated via CCTR
• Manage MIs to monitor complex case escalation trending
• Enhance customers’ experience with HSBC by identifying process gap and actively streamlining processes to promote work efficiency
• Work with Trainers to improve Iknow usability
• To support and ensuring service level performance are met by assisting in the call handling as needed
• Recover customer relationship with INPS detractors as needed
• Meet all service standards and assigned targets at the individual and team levels

Qualifications

• Fluency in English with excellent communication skills
• Ability to manage stakeholders at all levels
• Disciplined, mature and able to multi-task independently under pressure
• Analytical and Problem solving
• Conflict Resolution skill to diffuse situations and prevent escalation
• Service-oriented with strong interest in developing a customer-focused career
• Able to work on 2 rotating shifts, covering from 8am to 8pm (5-day work week)
• Pleasant personality and able to work effectively in a team
• Prior customer service experience in an escalation capacity

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JUEP&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Position Summary / Project Description

The Assistant Manager for Delivery Management will plan, manage, and deliver operations with ITSM methodology, primarily focusing on Demand and Release management. He/She requires to align the assigned demand domains with the business needs and maintaining oversight of related NEHR enhancements, coordinating, and overseeing release delivery through its lifecycle. In addition, as part of the collaborative support, he/she needs to assist in other Service Management processes such as Change & Service request management and Incident Management.

Role and Responsibilities

Demand & Release Delivery Management

• Responsible for collaborating with varies stakeholders on all demands to understand the needs and translate them into IT requirements through demand workflow processes, which includes qualification, assessment, prioritization & approval to proceed.
• Collaborating with project managers to plan release deliver request schedules, considering priorities, resource availability, and potential risks through adhering its process lifecycle which includes scope & solution review, change control board review and procurement.
• Responsible for the maintenance of release delivery request processes and templates to drive NEHR release planning.
• Monitoring and maintaining the demands/release delivery request inventory.
• Assisting project managers to review release delivery’s cost estimation and effort required.

Change and Service Request Management

• Responsible for overseeing the coordination of end-to-end change activities.
• Work with vendors and internal team on all change and service requests, assessing their risk and impact and cost.
• Ensure all requests for change (CR) and service requests (SR) are properly classified, recorded, authorized, implemented, and closed.
• Chair or attend weekly change and request management meetings including CABs.
• Investigate, collect data, and report on failed SR and CR
• Provide guidance and support on Change and Service Request Management activities according to contractual obligations.
• Act as an escalation point for change and service requests management related issues

Incident and Problem Management

• Coordinate investigation and resolution of major incidents and problems. These include running conference calls, tracking progress and timeline, providing constant updates to all stakeholder, working with vendors and internal team on the root cause analysis.
• Coordinate service improvement plan for major incidents and problems.

Process Management

• Implement, review, maintain related ITSM process and procedures.
• Improve and optimize existing operations processes.

Requirements / Qualifications

• Degree in IT or equivalent in Computer Science, Information Technology, Informatics, Business or healthcare Management related degree.
• At least 5 years of relevant hands-on experience in generating and developing system processes, user and non-functional requirements in complex information system environments.
• Be able to demonstrate strong ITIL based process management experience.
• Foundation knowledge with IT systems and infrastructure, including knowledge of operating systems, networks, databases, and applications.
• Strong critical skills such as collaboration, oral, written, and verbal communication skills, and analytical capability.
• Strong interpersonal skills to build relationships, facilitate collaboration and influence stakeholders across different teams.
• Willingness to adapt to changing priorities, shifting deadlines, and evolving organizational needs.
• Strong planning and time management skills.
• People, result, and customer oriented with multi-tasking capabilities.
• Able to work under pressure.
• Must be able to work independently, as well as in a team environment and be a good team player.
• Candidate with Healthcare domain knowledge would be an advantage.

Job Description & Requirements

Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales.

Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth. CRM systems compile customer data across different channels, or points of contact, between the customer and the company, which could include the company's website, telephone, live chat, direct mail, marketing materials and social networks. CRM systems can also give customer-facing staff members detailed information on customers' personal information, purchase history, buying preferences and concerns.

A good loyalty program is designed to nurture and manage effective interactions with your customers where you can attain greater value for your business and brand value through:CRM focused profiling of your customers
Identifying your Most Valuable Customers and their true value to your business
Sustaining Customer retention and ongoing brand loyalty
Strategic marketing programs
Identify business opportunities

We are looking for an IT service professional with customer and service orientation and proven working experience. Service Delivery Manager’s duty is to facilitate the planning, timely execution, and delivery of all relevant projects, on budget and within scope, in accordance with business priorities. In this position, you will be the first point of contact for our customers and responsible for internal communication on a business and operational level.

Successful candidates must possess strong leadership qualities, analytical skills, thrive under pressure, great people skills, and management skills. If you are dedicated and ambitious, FPT is an excellent place to grow your career.

As the IT Service Delivery Manager, you will be responsible for:

Job Description

• Leading multiple teams of onshore and offshore resources to deliver projects on time and within budget for the programs / projects for which they have responsibility.
• Work with Account Managers to develop account strategy and plan that best leverages resources and strategies to meet customer expectations
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence.
• Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with offshore managers, onsite and offshore recruitment teams.
• Responsible for programs’ financial management (P&L) and reporting and optimizing processes.
• Managing and leading complex stakeholders from both customers and internal FPT team towards the optimal solutions.
• Holding the teams to the highest standards, project discipline and accountability.
• Continuously improving the delivery model and strategy, implementing, and managing delivery with the associated teams.
• Identify, manage and resolve complex issues, preventing escalations, where possible. Identify appropriate resolution to achieve client satisfaction in a timely manner.

Job Requirements

• Proven track record of delivering a collection projects and products for a portfolio size of $3M+
• 7+ years of business development, project delivery and client relationship management in a technology environment
• Strong customer orientation and able to manage customer expectations
• Ability to develop strategic plans and translate them to actionable roadmaps
• Ability to manage risk, and encourage strategic risk management based delivery in others to manage expectations and communicate effectively
• Excellent relationship building and interpersonal skills, including cross-cultural competence
• Strong leadership qualities and a passion for building high performing teams
• Certifications in Program / Project Management such as PMP, Scrum master, PMI-ACP.

Manager front of house for resturant.

Ensure quality service to all customers.

Effectively recruiting and managing employees, overseeing operations, handling customer complaints, and generating financial reports.

Planning of roster.

Ensure product quality and constantly R&D new product.

Lisaing with supplier.

Update inventory.

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)

- Permanent

- Up to $9000 + VB

- Near Raffles MRT

- Mon – Fri; 8.50AM – 5.30PM

Job Responsibilities:

• Responsible for marketing, relationship management and business development among new and existing clients for non-Japanese business in the countries assigned.
• Responsible for the origination of deals with non-Japanese Corporate clients for the Bank.
• Responsible for identifying, researching & recommending credit business opportunities, developing market contacts and facilitating business transactions for the Bank.

Period:

• Permanent

Working Hours:

• Mon to Fri, Office hours

Salary:

• Up to $9k + VB

Location:

• Near Raffles MRT

Requirements:

• Experience in banking sector or other financial sector
• Strong analytical, communication and interpersonal skills
• Familiar and have a good understanding of Traders/Commodities business, Asset Financing (Ship, Aviation, etc) would be preferred.
• Overseas travel may be required.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Service Excellence

• Promote core values of the bank and cultivate excellent customer service culture among staff in the branch
• Manage branch key service performance index (eg. Queue time management, compliments, Rate-My-Service)
• Ensure branch adhere to grooming and housekeeping standards
• Complaint Management: Proactive and prompt handling of customer service issues
• Ensure there is clear customer focus and service commitment across the Branch to produce a high standard of customer service in line with the quality and standards set
• Champion customer service campaigns and initiatives.
• Drive staff participation in achieving internal and external service awards

Customer Acquisition and Retention

• Drive customer acquisition and retention activities at branch

Branch Operation

• Support on-boarding operations and ensure seamless experience for customer
• Support branch operations including cash handling when required

Risk, Compliance & Audit

• Ensure compliance with the policies and procedure set by the Bank and statutory requirements and guidelines.
• Ensure and observe operational procedures to avoid operational loss
• Proactive in audit management

Description:

We are looking for an IT service professional with customer and service orientation and proven working experience. Service Delivery Manager’s duty is to facilitate the planning, timely execution, and delivery of all relevant projects, on budget and within scope, in accordance with business priorities. In this position, you will be the first point of contact for client's customers and responsible for internal communication on a business and operational level.

Successful candidates must possess strong leadership qualities, analytical skills, thrive under pressure, great people skills, and management skills.

As the IT Service Delivery Manager, you will be responsible for:

• Leading multiple teams of onshore and offshore resources to deliver projects on time and within budget for the programs / projects for which they have responsibility.
• Work with Account Managers to develop account strategy and plan that best leverages resources and strategies to meet customer expectations
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence.
• Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with offshore managers, onsite and offshore recruitment teams.
• Responsible for programs’ financial management (P&L) and reporting and optimizing processes.
• Managing and leading complex stakeholders from both customers and the internal team towards the optimal solutions.
• Holding the teams to the highest standards, project discipline and accountability.
• Continuously improving the delivery model and strategy, implementing, and managing delivery with the associated teams.
• Identify, manage and resolve complex issues, preventing escalations, where possible. Identify appropriate resolution to achieve client satisfaction in a timely manner.
• Any other ad-hoc duties as assigned by the supervisor

Requirements:

• Proven track record of delivering a collection projects and products for a portfolio size of $3M+
• 10+ years of business development, project delivery and client relationship management in a technology environment
• Strong customer orientation and able to manage customer expectations
• Ability to develop strategic plans and translate them to actionable roadmaps
• Ability to manage risk, and encourage strategic risk management based delivery in others to manage expectations and communicate effectively
• Excellent relationship building and interpersonal skills, including cross-cultural competence
• Strong leadership qualities and a passion for building high performing teams
• Certifications in Program / Project Management such as PgPM, PMP, Scrum master, PMI-ACP.

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: [email protected]

CEI Reg No: R1104584

Recruit Express Pte Ltd (EA License No: 99C4599)

Company Registration Number: 199601303W

My client is a MNC company known in the high end performance equipment for foreign materials contamination detection for the food, plastics, and chemical industries as well as optical sorting machines for the recycling industry for an environmentally friendly circular economy.

• Job Title: Assistant Service Manager (Permanent Postion)
• Department: Technical
• Working Schedule : 5 days, Office hour

Key Responsibilities

• Manage after-sales and service team on all technical and service related activities.
• Responsible for Equipment installations pre-commissioning checks and commissioning on sites
• Coordinating field work involving troubleshooting, reporting and resolution of any emergent warranty issues
• Responsible and manage warranty claims and related matters; liaising with HQ on any warranty claims and reports.
• Technical back-up to field service staff to ensure technical queries are attended and settled prompt.
• Ensure completion of service task and submission report/expenses

General Responsibilities

• Provide timely feedback on overall market situation, competition and new business opportunities.
• Prepare quotation for service and spare parts enquiries
• Customer relationship management
• Identifying training needs for service engineers and distributors’ engineers. Provide technical training for customers and staff

Qualification and Requirements

• Engineering Degree or Diploma in Engineering or Automation
• Min. 5 years relevant experience in servicing of equipment (electrical/electronic/mechanical)
• Strong analytical ability. Able to create and understand basic pricing and financial analysis.
• Demonstrate good skills and ability in technical trouble shooting
• Possess Class 3 driving
• Able to handle Chinese and dialect speaking customers.

Next Step

• Interested applicants may email your resume to [email protected] with your latest updated resume
• Only shortlisted candidates will be contacted

Job Description

· Provide strong leadership to the customer relationship team, supervise daily operations and adopt a collaborative and high-performance work environment.

· Train and manage new staff in both customer support and ground operations.

· Manage organizational sales by developing a business plan that covers sales, revenue, and expense controls.

· Develop strategic plans to retain customers

· Supervise branch coverage to ensure effective operations across multiple locations.

· Build positive relationships with customers and vendors

· Address and manage customers’ complaints, registration, and withdrawal matters.

· Work with internal departments to ensure company meets customer’s expectations.

· Update and maintain a comprehensive training manual for staff.

Requirement

· A bachelor’s degree in business administration, marketing or management

· A minimum 5 years of customer service, sales or a related position

· Excellent interpersonal and communication skills

· Ability to lead and work with a team

· Excellent conflict resolution skill and ability to build lasting relationships with clients

· Maintain a positive attitude focused on customer satisfaction

·Able to work at least one weekend and one week night

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

At NTUC Health, we take an active approach in developing our people. We offer various education opportunities such as on-the-job training, formal learning courses and even scholarships so you can be better positioned for job roles of the future in an ever-changing work environment.

RESPONSIBILITIES

At NTUC Health, we believe age is just a number! Seniors can lead exciting, purpose-driven lives, doing the things they love. If you have a strong desire to help seniors redefine their golden years and continue living vibrantly like we do, join us!

Our goal is to make our seniors' lives more fulfilling. That is why our community and volunteer activities are at the heart of what we do. You manage a few Active Ageing Centre/s (AAC) with a sub-region as Centre Manager. You ensure smooth operations of the AAC and work closely with key stakeholders to implement initiatives to inspire, energise and celebrate joyful living for our seniors.

You will need to

• Oversee daily operations and administrative matters
• Support and guide team members through formal learning, on-the-job learning and mentorships
• Plan and lead community outreach activities/programmes to promote AAC's programmes
• Build partnerships within the Regional Health System, with Community Partners and Volunteers (including Grassroots), among others
• Empower and develop active seniors to serve other vulnerable seniors in the community

You should:

• Thrive in a collaborative and dynamic environment
• Have strong communication and stakeholder management skills
• Be proficient in Google Suite Applications

• Masters or Degree in Business Management / Psychology / Gerontology or other relevant fields
• Candidates with Diploma with relevant working experience will be considered

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to NTUC Health's PDPA and e2i's PDPA.

Salary: up to $6000

Working Days & Hours: Mon-Fri Office Hours

Location: Lavender

Job Description:

ADMIN

· Monitor submission of invoices and ensure that high value invoices are submitted in time for payment

· Assist in payment collection of overdue invoices

· Maintain an effective To Do List system and to keep it updated at all times

· Ordering of stationery and printing of office & marketing collaterals

· Weekly check of SAP system to ensure there are no mistakes in entries made by staff

· Safe keeping of company cheques and cash

· Checking of mailbox and posting of mails

· Liaise with Indonesian embassy for documentation needed for sub-distributor in Indonesia

MANAGERIAL

· Work closely with the Managing Director to set and/or implement policies, procedures and systems and to follow through the implementation

· Communicate all operating policies and/or issues at company meetings

· Research alternate methods of productivity, efficiency & continuous improvement

· Submit reports and updates to the Managing Director

· Check quotations prepared by team and authorise high value quotations up to a value of SGD 10,000

· Review and approve tender documents up to a value of SGD 50,000

· Signing of Quotation acceptance for purchase of services or miscellaneous items up to a value of SGD 1,000

· Prepare and sign Decontamination certificates for return of Blood Chemistry analyser to factory

· Approval of Credit Notes

· Signing and issuance of Certified True Copies of Invoices and Delivery Orders

· Conduct audit checks on work done by team members

LOGISTICS

· Oversee the day to day deliveries of goods done by the delivery man to the various customers and step in if any issues arise

· Oversee the running of the warehouse and store operations

· Follow the quality procedures and standards with respect to GDPMDS, ISO 9001 & ISO 14001

· Supervise the Goods receipts from Suppliers

· Monitor the maintenance of the Delivery vehicle

· Signing of Cargo confirmation documents for Indonesia shipments

SALES & SERVICE SUPPORT

· Overall responsibility for company LinkedIn page including developing and posting content and ensuring identified objectives are met.

· Maintain good relationship with sub-distributor in Indonesia

· Serve as primary point of contact when there are escalated customer issues related to goods quality, customer service and mishaps.

· Communicate customer issues with the team and devise ways of improving the customer experience, including resolving problems and complaints

· Coordinate commissioning of equipment and closing of preventive maintenance and breakdown calls

· Support marketing activities such as brochure updating, content writing for social media, etc.

· Ensure that the company website is kept up to date and is in good order

PROCUREMENT

· Maintain good relationship with overseas Principals

· Maintain the Inventory for the company. Manage and perform analysis of inventory and ensure goods are ordered in time and in appropriate quantities. Ensure effective utilization of inventory and maintain solid inventory data

· Negotiate with freight forwarders for competitive rates

· Track and ensure that goods discrepancies are rectified by suppliers in time

HR

· Keep track of staffing requirements for the company and hire new talent as needed to correspond with specific duties and skill sets

· Identify skills gaps for all employees in the company, propose relevant training courses, negotiate with training providers and register employees for the trainings

· Do annual bench marking of employee salaries against identified competitor companies

· Arrange and monitor background screening of new employees, authorise additional charges as appropriate

· Assist in Leave administration and authorise Credit leave as per eligibility criteria

· Give inputs to Director and assist in identifying the employee for the ‘Employee of the Quarter Award’

· Quarterly scoring of Performance Bonus for all Team members

· Maintain personnel records in an efficient and well-organized manner

· Communicate all personnel changes to Insurance company

OTHERS

· To be a team player and offer help and guidance to colleagues

· Any other related task that is assigned by the senior management

Job Requirements: Min Degree in Business or similar w min 8 yrs of relevant office managerial experience

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

The Regional Service Manager is responsible for leading the service team with facilitating the processing of service tickets from start to finish for our clients with the utmost sense of urgency, professionalism and high quality required by our brand.

The Global Service (GS) Department is made up of a Global Service Manager based in the US, Regional Customer Service Managers based in the US, Singapore and the UK, with first line service receiving and dispatch being handled by the regional Customer Service Operators.

DUTIES

• Be responsible for the performance of the service execution globally on a day to day operational basis, with emphasis on the US region.
• Responsible for recruiting, training, day to day management, performance, development, and career progression of the US Customer Service Operators.
• Oversee all service tickets on a global basis to ensure that Service Level Agreements (SLAs) are met and are dealt with professionally and efficiently.
• Where necessary, intervene and take ownership of individual service tickets regardless of completion of region to ensure customer satisfaction.
• Provide weekly reports and metrics to clients, management, and internal stakeholders providing status updates of all ongoing service
• Proactively heading off potential problems ahead of time.
• Be the escalation point for clients and where necessary formulate and execute mitigation plans for service calls.
• Be the single point of contact within region to our clients for all strategic service matters and to hold regular face to face client meetings to ensure customer satisfaction.
• Hold weekly meetings with GS to review on-going global service calls, provide support, assistance and guidance to all global operators where necessary.
• Where needed, create and provide quotes and proposals to clients.
• Work closely with the Finance Department and executing financial administration such as managing and approving supplier invoices, verifying material purchases, and updating service agreement paperwork.
• To plan and schedule Routine Inspections (RI) of client sites.
• To continuously identify and implement process improvements to enable improved customer service and efficiency on a global basis
• Maintain and develop relationship with Local Service Partners maintain the Local Service Partner database
• Contribute to, and execute, the Global Service medium to long term strategy including department goals, vision, organization, processes and tools

REQUIREMENTS

• Associates degree or equivalent experience.
• 5+ years customer service experience.
• 2+ years leadership experience.
• Ability to multi-task in a fast-paced environment.
• Strong knowledge of computer operations and applications, including MS Office, Internet Browsing, and the ability to quickly understand security systems.
• Experience in dispatching or security industry environment a plus.
• Excellent written and verbal communication
• Can be proactive and problem solve
• Can work well in a team environment
• Must be highly organized and detail oriented
• Can work independently under minimum supervision